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AMD notebooks generally unstable? (4750 review)

post #1 of 16
Thread Starter 
Well folks,

I took the plunge and got the Sager 4750 (NP4750) last week. At my very first bootup, I noticed it had recovered from a serious error, meaning the prior session must have crashed right before they shipped it out. Why nothing was done about this beats me, but I didn't think much of it at the time.

The screen is, what can I say: it practically spoils you. People think I'm being snotty now when I mention in passing how my laptop screen looks much better than their ugly ass TVs or monitors.

I noticed initially that the 4750 could get really hot in some spots. The touchpad itelf had once gotten really hot for no apparent reason, even though the notebook was idling. At this point, I was trying out CrystalCPUID and RMClock from cpu.rightmark.org for adjusting voltage and clock settings. Both utilities had its annoying quirks, but when they worked, the heat was practically a non-issue. With CrystalCUID, when you want to keep the CPU at a constant clock rate (for example adjusting it to the minimal 800Mhz speed when on battery power), for some reason CrystalCPUID couldn't keep it constant. Sooner or later it would bump right back up to the maximum 2205Mhz, making it impossible for me to test battery life. The CPU would not stay throttled under CrystalCPUID. The multiple managment feature though seemed to work fine.

With RMClock, the clock speeds would stick to whatever speed setting you set it at (minimal, maximum, etc), so I used this to throttle the CPU when on battery power. However, the automatic management feature didn't seem to work too well, specifically when I tried the built in TV tuner. When watching TV, the frame rates became too choppy, so I had to disable RMClock and run it under the OS's native power management.

Through all this, the 4750 would randomly suddenly flash the blue screen of death and then reset itself. These crashes seemed to have no common factor, as they happened across various different applications. When I checked the Events log in Administrative Tools, I noticed some of the dump errors were identical to the one I saw when I first booted up the machine, so I'm pretty sure this was an issue before they even shipped it out. I thought it might have been me because I had lowered the voltage settings, but the crashes continued to happen even after I removed all the CPU utilities and reset everything to their stock power and voltage settings.

When trying out the TV tuner, iI would have to say that it was adequate, but nothing to write home about. The recording is subpar unless you use the absolute best quality settings, and it has no closed captioning at all, which really teed me off. The remote was fun to use though, and capable of controlling every part of your laptop using third party software.

Ultimately I had to send it back, as I couldn't take the chance that the crashes were something I could fix before the 30 day money back guarantee expired.

I was wondering whether these crashes were a result of AMD just being more unstable on average than Intel CPUs. Generally, my experience has been that Intel CPUS were rock solid stable, while AMDs were an iffy proposition. This is no slight to AMD though, as I think part of the fault lies with the chipset they rest on, namely VIA, and my view is purely anecdotal, as I seem to have generally bad luck with AMD powered machines.

I was thinking of going the safer route and springing for a more expensive 8790, but the Cool N Quiet feature of the Athlon 64 has convinced me enough to give it a second chance. It was indeed quiet, the heat very much fixable to the extent that it can become a true "laptop" and you can squeeze enough battery life to watch a DVD flick in one setting, all benefits I don't think you can obtain with the more power hungry 8790, even if you opt for the 12 cell battery.

So I'm giving the 4750 another chance, hoping the first one was just a lemon. This time I'm dropping the TV tuner in favor of getting a USB tuner instead. I think the built in tuner may have been a factor in depleting battery life as well, explaining why I couldn't break two hours even with the most miminal power settings I tried.

I should get my replacement sometime next week. Hopefully, I'll have better luck this time around.
post #2 of 16
Its not the processor.. its the chasis... actually you would get better processor on the 4750 but better cooling on the 8790.. Where did you buy it from? Sager released a new bios to keep the fans on I believe which has helped keep it cool.. and most people with this model have gone over to using AS5 on the processor...
post #3 of 16
I've been setting up a 4750 this week myself, for my mother. I had recomended it based on the positive experience I have had with my trusty old 5660. Crystalcpuid has been installed, and while the touchpad still gets warm, it does not get overly hot and I haven't experienced any crashes or problems. I did notice that Crystalcpu would not start up properly unless I logged in as admin. So I use a runas replacement, CPUAS, to run it as admin in the startup folder and it works fine. I ordered the laptop without an OS so I had to start by installing Win XPpro and all apps and drivers. Everything went without a hitch. I think next year I'm gonna spring for a new laptop and hope an AMD 64 version of the 9860 will be out by then.

While my mothers does not have a TV tuner, it does have the 3400 and 60 gig 7200rpm drive. Hot stuff for sure, but I always elevated the back of the comp as I set it up or used it on a Laptop Desk to aid airflow. All in all I've had a good experience from the time of order forward, and I am happy with both this laptop and PCTorque. My mother for sure will just love it.


:edit: ok, it's a 4750, (I never said I could type! )
post #4 of 16
Thread Starter 
The chassis for the 8790 and 4750 looked very similar to me, if not identical. Could the cooling differences be due to the fan placements? I got my 4750 from PowerNotebooks.

Lois, never heard of a 4650. Is this a secret laptop line only few people know about. :-)

I never had problems running CPUID, its only quirk seems to be that it wont stay at a specific running state when you're not using the multiple management. Other than that it seems to run well.
post #5 of 16
Quote:
Originally Posted by BereanMobile
The chassis for the 8790 and 4750 looked very similar to me, if not identical. Could the cooling differences be due to the fan placements? I got my 4750 from PowerNotebooks.

Lois, never heard of a 4650. Is this a secret laptop line only few people know about. :-)

I never had problems running CPUID, its only quirk seems to be that it wont stay at a specific running state when you're not using the multiple management. Other than that it seems to run well.
They aren't.. the 8790 is a bit bigger and a better design for cooling.. more heat less performance...Do a search here on the boards for the 4750 there are so many tweaks for the heating issues you will be reading for days heh.. Take a look at Mayaman's review under Sager reviews, he talks alot about how he keeps his unit cool.. Most importantly make sure you have the latest bios.. it did wonders for the 4750's heat complaints..
post #6 of 16
I have Sager 4750 for over 4 months and it's running rock stable.... never hang on me yet since I got it.
post #7 of 16
I have had my 4750 since early october, I had no heat issues with it but I did notice that it did run hot. I upgraded to the 1.03s1 bios and updated ati driver and have had no problems what so ever.
post #8 of 16
I highly doubt the cooling on the 4750 is worse than the 8790. If it was, the plastic would melt.
post #9 of 16
My AX7 (4750) is rock solid stable. I actually added my laptop to a render farm at my brother's school to help him get his Maya project finished. It was rendering for about 48 hours straight with no issue.

What wireless card are you using??? Hypersonic originally gave me a horrid Intel card that would cause constant crashing (compatibility issue with power now).

Anyway, I switched to a Gigabyte card and it fixed everything. If you have an Intel card the laptop WILL be unstable.

Finally, your issues may have just been a case of improperly installed thermal grease. You could always try to put some Arctic Silver 5 on the CPU instead. I've built about 350 AMD systems and can vouch that the platforms it supposts are all rock solid (except for some of the early via chipsets).

-BT
post #10 of 16
Thread Starter 
Synergi, already done all that, thats' how I found out about Crystal CUPID. I don't think it was the heat, probably a hardware failure or the memory was just bad.

Kasteo, that's what I wanna hear baby. :-) I think mine was just a lemon, so I'm giving it another chance. This time around I'm springing for Bluetooth and the DVD burner instead of the TV tuner. I have a suspicion the RAM was just bad, so I opted for just one 1024 DIMM instead of 2 512MB DIMMS. I figure with one less DIMM I'll have less of a chance of getting a problem and I can upgrade the RAM more easily.

It was definitely a Gigabyte wireless, so no worries there. I'm glad to see the AMD has proven rock stable to you, that puts me more at ease because it was specifically the early VIA chipsets that made me balk at getting AMD powered rigs.

I was informed that my vendor had one 8790 left in stock since they discontinued it, so I had to decide between that and the 4750 again. Probably gave up the only remaining 8790 lleft in the universe for another run at the 4750 again. Hope I made the right decision.
post #11 of 16
I'll sell you my 8790 if you are interested. I belive Sager is going to completely overhaul it and replace everything. So the machine I get back should be completely new except for the chassis. I'll even accept a trade.

By the way, good call on the return. I just wish my problems had occured as soon as your's did. Thank god for a decent manufacturor's warrenty.
post #12 of 16
Quote:
Originally Posted by BereanMobile
With CrystalCUID, when you want to keep the CPU at a constant clock rate (for example adjusting it to the minimal 800Mhz speed when on battery power), for some reason CrystalCPUID couldn't keep it constant. Sooner or later it would bump right back up to the maximum 2205Mhz, making it impossible for me to test battery life. The CPU would not stay throttled under CrystalCPUID. The multiple managment feature though seemed to work fine.
If you use Crystal CPUID you have to set the windows energysetting to "desktop". By using the energysetting "laptop" the PowerNow! settings overwrite your Crystal CPUID settings.
post #13 of 16
Thread Starter 
Shinzon, I was actually using "Always On" for the power scheme, as I already knew any other setting would override the CrystalCUPID management. It's probably a bug in Crystal CPUID, while the multiple management evidently works fine, setting it to "minimal" won't work for very long before it jumps back to maximum speed.
post #14 of 16
I have had my 4750 for 6 months now. The only problem I have had is from getting crumbs under the keyboard, so I miss some keystroke every now and then (luckily not the gaming ones). I would suggest not eating near the laptop. I think some crumbs got in the speakers too, or I have been playing it too loud and blew out the speakers. The sound can't get as loud as it used to, but its most likely my fault, and not the design fault. If you care for it it should keep you well. Mine is rock stable, better than my desktop which has been having gpu driver hangups frequently.
post #15 of 16
Thread Starter 
mayaman, cool dude, the only thing I'm worried about is keeping myself grounded during the winter months. At work every time I touch metal I get a static discharge, causing me to scream out, "YOOOOOWWW, mother---f--ing, god--mn ##$%@%#%%!!!!!!!!!!!!" I'm afraid that kind of static could hurt the laptop, so I'm trying to decide how I can keep myself grounded without having to touch metal every three seconds, or wearing those sissy bracelets that keep you grounded when working on PC parts.
post #16 of 16
I have wooden floor, and my laptop is on top of a metal heat sink (doesn't work very well, need to improve the contact surface). I still get some static shots, but I think that is unavoidable.
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