What a total runaround. Tech support after an hour sends me to customer service. 
Who after another hour says they can't do a swap for a different type of computer even if it's a lesser machine. 
So they send me back to technical support 
. The tech support guy sends me BACK to customer service 
after another hour, who refuses to help. 
So now I call for the return department. Carla refuses to help, but after some more gentle urging, decides to do an "unequal swap" but the $125 in screen variance is lost. She won't do anything about that 
.
So then after four hours of waiting for the order to show up, she exchanged the WRONG LAPTOP - the second one I bought that's sitting in a box
. So then I call back and am told that there's nothing that can be done until tomorrow 
but the fellow is able to cancel my laptop. He gives me the phone number of a woman who is a "case manager."
As of 1 pm I received no phone call so I tried dialing back into the returns department. Here goes another hour
Fortunately after all this crap, the lady I spoke with today did everything, swap out computers, explain how the warranty and rebates transferred and not to worry, and sends me a $150 coupon in email.
I really hate dealing with Dell and cannot recommend them to anyone. I just knew it was going to be like this for me, while Inu_Yasha has no trouble at all!
Who after another hour says they can't do a swap for a different type of computer even if it's a lesser machine. So they send me back to technical support . The tech support guy sends me BACK to customer service after another hour, who refuses to help. So now I call for the return department. Carla refuses to help, but after some more gentle
urging, decides to do an "unequal swap" but the $125 in screen variance is lost. She won't do anything about that .So then after four hours of waiting for the order to show up, she exchanged the WRONG LAPTOP - the second one I bought that's sitting in a box
. So then I call back and am told that there's nothing that can be done until tomorrow but the fellow is able to cancel my laptop. He gives me the phone number of a woman who is a "case manager."As of 1 pm I received no phone call so I tried dialing back into the returns department. Here goes another hour
Fortunately after all this crap, the lady I spoke with today did everything, swap out computers, explain how the warranty and rebates transferred and not to worry, and sends me a $150 coupon in email.
I really hate dealing with Dell and cannot recommend them to anyone. I just knew it was going to be like this for me, while Inu_Yasha has no trouble at all!
