Originally Posted by U.N.inspector
What happens if I missed the 21 day window?
I have a W4554 that was sent on 12/16/2004
Do I still have a chance for exchange of screen?
I haven't talked to anyone at Dell yet.
I talked to a Dell rep about my screen problem. Mine was sent on the 17th of December. She is trying to find out if she can get me a replacement that is guaranteed to be "sparkle" free. She said that I shouldn't worry about the 21 day period. I did call a few days before my period was over, though. I'm sure if you called right now they might overlook it.
My case might be special, though. I have certain mitigating factors, such as I called before the 21 day period, I have an EPP 3 year warantee, I complained my head off, ect. Just call and see what they say. Good luck!