RMA PROBLEMS-anyone else?

I just got my 6805 RMA back today to fix my screen flicker, and USB problems.
As soon as i booted up, I noticed a new "e" splash screen and a new Bios.
Then next thing I noticed was that the USB was still not working correctly, and the screen started to flicker.
It appears nothing was done, and speaking to tech support- they said that the unit was tested and failed 4 items- but nothing was done because it was within specs????

I have a buddy at work who is going to recieve his machine back possibly today. He already has sent in his 6809 3 times for a ethernet issue.

Has anyone else had to do multiple RMS's for the same issues?
This has been beyond frustrating

He could only connect at 10 mbits

From what I know, he's tested everything. He's a LAN guy at my job so I figure he knows better than me.
While I got your attention Anacanda!
What is the best way to describe the screen flicker problem to the tech support? It seems I'm not the only one who has had this problem- not to be rectified.
I want to be as clear as possible, and maybe you can help?
Thanks in advance

UPDATE: They finally fixed my friends 6809- 4th RMA - they changed his system board.

Un-Freakin Believable

Warning The following post contains an angry rant- look away now if you do not want to be hit up with my choice observation:

As mentioned in the beginning of the thread, my original RMA was returned to me with no issues resolved:
LCD FLICKER
USB 2.0 HUBS Not working

I called back that same day and the tech offered a new RMA.
Fine.
I get the box, and planned on shipping it out today, but before I do- I call to verify what they have on the notes.

Would you beleive that the notes had nothing on it regarding the USB?
Better yet, when I originally called to check the status on my original RMA- the tech told me that the inverter was replaced.
Today the tech told me that nothing was done because everything was in spec.

I'm cool at this point, and the guy offers to update the notes.

After being put on hold a few times, and updating information he informs me that they are going to send out ANOTHER box???

I told him I had one sitting here with the emachine already packed.
He told me that he needed to ship out a new slip and box since the 2nd (are you keeping track?) had to be canceled to re-write the new one.

I'm defeated at this point and finish up the call.

A couple of minutes later I said "Let me call customer service".

I spoke some guy named Mike. I asked him to read to me the RMA notes that was just set up.

This time- NO MENTION OF LCD!!

I lost it...

He goes on to tell me that 2 separate RMA's were set up (Box 2 & 3!).
I asked him if that meant that both issues would be cross referenced?
No.
He said to write a note and put it in the box.
I said "no".

In the end, I got a "LOOPER" RMA - he explains the machine will go to QA first to be tested- then shipped to the tech's to be repaired.
This is their top level priority service according to him.

I'm exausted...

Thanks syarost-
Lets hope it doesn't get to that- but I'll take that number either way.

I've managed a call center form many years- so I understand the call center problems.
I'm pretty easy going, but not when it comes down to being told something just to get me off the phone.
Imagine I didn't call back the last time?
I would have had 2 boxes shipped to me!
Not very cost effective if you ask me.