Originally Posted by erikkai
I just spoke to Vicious and they assure me that the refund went through yesterday afternoon....a whole day later than when I cancelled. Personally, this urks me big time, as they should have refunded the account the same day.
It shouldn't irk you. I work for a company that primarily sells products over the internet and phone by credit/debit card. When we get a request for a refund it can take up to 5 to 10 days for the whole process. It takes a day or two to be entered and submitted (depending on our finance department), then it has to be submitted to the bank and then it is out of our hands. We have customers call up all of the time and bitch about refunds that take "too long."
Sometimes they are real sob stories - "I didn't realize I was so low on funds and so I bought 200 dollars worth of stuff on my debit card, but now I don't have enough money to pay my rent/feed my children/etc." Well sorry, we'll do it as fast as possible, but sometimes people just need to exercise more financial responsibility and restraint when it comes to their purchases. Not that this situation is exactly applicable to yours, I'm just trying to point out that even when a refund (really a chargeback) is requested, it may take up to 10 days and even in dire cases there is not much anyone can do about it.