Originally Posted by *Express*
Mine is shipping more than 2 weeks early. Just give 'em a call and see whats up. They're good people.
oh, i totally agree that they're good folks -- i don't think they're evil or deceptive, just that they focus way more on post-purchase support than the giving a good experience during the sales and pre-ship phase, even after a few years as a larger company.
as for calling them, i'm guessing you haven't experienced waiting on hold for the sales rep for 45 minutes yet. ;-) and email? i mailed the sales team 5 days ago asking for follow-up on the free shipping mail i received (on their request) and never got a response... this is pretty much identical to the experience i had in 2003, so i'm inclined to think that it's not totally out of the ordinary.
i still think they ship awesome machines, so that's why i'm getting another even though they're batting 0 for 2 right now on the pre-delivery warm fuzzies... i'd never subject myself to this experience if it was dell or HP, but AW gets some additional leeway for making better stuff.