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New problem.. Already...

post #1 of 9
1/6/05 at 6:25pm
Thread Starter 
Hi,
I was one of the many who RMA'd the 8790 due to graphic errors and glitching. I RMA'd my computer and got it back yesterday. All seemed to be well and the graphic errors were fixed, but now my problems are even worse.

I am getting overheating warnings and eventually the system shuts down. If I manually function F-10 to get the fans on full blast even if the system is idling, it will still shut down. It appears that a major fan underneath the computer has either died or the technician forgot to plug it back in--and is leading to my problems.

Now, this is obviously frustrating because I just RMA'd the goddamn computer. Are there any tests or easy ways to somehow gain access to the fan to see if it is plugged in or not? School is approaching again and I don't want to pay for another RMA for something so stupid, and take the time to do another RMA. What are my options? If I take apart the laptop myself I void the warranty.

Thanks all,
Cameron
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post #2 of 9
1/6/05 at 6:38pm
If you remove the bottom cover panel, you can check the connector to the middle fan at least. If you're scared about voiding the warranty, then don't do it. Contact your reseller or whoever you bought from and let them know you're unhappy with things.

Definitely feel your pain.
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post #3 of 9
1/6/05 at 6:43pm
Thread Starter 
The problem is with the biggest fan on the bottom of the computer, is that easy to access?
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post #4 of 9
1/7/05 at 7:21am
That one looks like trouble. The smaller one above the RAM isn't bad at all. The big one... I don't think you'll be messin' w/ that one w/o voiding your warranty. Time to start screaming bloody murder at somebody, I'd say. Unreasonable to get your RMA'd computer back in less than satisfactory condition.
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post #5 of 9
1/7/05 at 7:23am
And since you did just get it back from RMA, I'd demand that they pay for shipping (Next Day or 2nd Day Air minimum) on this RMA (if it does go that far).

Would've edited my last post, but for some reason, it's not letting me edit anything right now.
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post #6 of 9
1/7/05 at 10:08am
The troubleshooting section of the forums is non-edit only.
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post #7 of 9
1/8/05 at 1:15am
i agree with fried toast, that is sagers mistake and they are liable for it. as for the fan, i would think if you hit the fn-f10 button to crank the fan speed up and your fans are not all running (put your fingers around the fan and if you don't feel air moving it's not working) i would say you have a bad fan. at least when i hit the max fan keys all my fans turn on.

sorry, sounds to me like you have to rma again.
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post #8 of 9
1/8/05 at 9:38pm
Thread Starter 
well,
Yes, I ended up RMAing the computer again...

a Sager Rep basically guided me over the phone and helped me locate the power source of the fan, (where it plugs into on the mobo) so I could see if anything was loose or not.

Everything was quite snug so the fan should have been getting power. So I did an experiment and plugged the fan in question into a different power location designated for one of the other fans, and it worked. That let me know that the fan itself did not need to be replaced, and it was a power issue from the motherboard.

Now, whether or not it needs an entirely new motherboard I don't know, but this has been quite frustrating. I guess this must have occured in shipping-- unless Sager doesn't test its Freshly fixed computers which I highly doubt.
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post #9 of 9
1/8/05 at 10:46pm
sorry to hear that man, hopefully this time they will inspect it a little better before they return it to you.
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