Ordered mine a few weeks ago, and it's shipping out this week. LIke anyone, I've been on the phone, in the live chat, and on the 'Order Status' section of the website about every 6 minutes 24/7. The AW reps have been EXTREMELY helpful, and pleasant to talk to. I've met some AW Guys at E3 over the years and they seem to be really sincere, and love what they do.
Before Purchasing, I talked to a friend of mine who bought his in 2003. He told me that he hasn't had any problems at all with his laptop, or with support. In fact he told me that AW has the best support he has ever experienced. IN addition, he told me that his laptop is still the best computer that he has ever had, and he includes in that statement his new desktop with the new Athlon dual core, and GF 6800 gt.
Can't wait for the Fed Ex man. THe coolest part is that my birthday is coming up, so it may arrive JUST in time