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8790 fn+f10 shutdown gx7 comprehensive, lets get this problem solved thread

post #1 of 14
Thread Starter 
and i dont think its the starter or transmission. i think this is a firmware problem because it happens while playing some games and also on a fresh, cool start when i hit fn+f10, you know the story...... fans go to full and then automatic shutdown within a minute or something.

i know that some people are describing this problem happening with way more frequency than my current problem. i first noticed it while playing halflife2 and then with mechcommander2. so far these are the only games i have played since this began.

now i will be traveling to antarctica next sunday to start my next winter contract, so you can be assured that i will get to the bottom of this wnderful new quirk i have been fortunate enough to experience and have already begun the process with sager tech support. so after a qeury from sager asking me to describe in detail the problem, a techie sent me an email with three files and instructed me to copy them to cd and boot my laptop with it. first of all my hotmail account denied these files from being downloaded because of security reasons. second, i am wary of downloading any type of "flash" update without further explanation and clarification of these updates........ is this a real fix or a real new pain in the ass? my experience so far hasnt been all that bad, only a few shutdowns and sometimes no problem whatsoever.... not so bad really. and this problem has only occured at high altitude while traveling in montana at 7,000 feet. i have been unable to test my machine properly since getting back to home base, except for a couple nights in hotels in north dakota and minnesota, no problems there.

i always prop the beast from behind with a good book, preferably tolkien, card or feist and pay special attention to the temps which are, according to mobilemeter........47 to 52 degrees celcius at idle and up to 68 max while gaming, seemingly with any game,( halflife2, mechcommander2, moh pacific assault, starwars battlefront, cnc generals, x-plane8, simcity4, sims2, etc.).

so send me your downtrodden, your suggestions,( i cant rma for nine months), questions, dirty pictures or anything you think might help all of us resolve this one issue until the next one surfaces and i will do my best to figure this out for all those users whos machines have been rendered useless by this.
post #2 of 14
Thread Starter 
ive been noobed!
post #3 of 14
darth,

when quantifing the problems, insure that you can determine if it the older or new versions of the 8790. I use the WXGA/WSXGA screen configurations as the discriminator.

My first machine was a "burner", my new one is not.

Never had a problem with the Fn+10 or temperatures on the machine I now have. With the 01.00.10 Bio upgrade, my machine will initially "kick on" the fans at 50C and then will cycle the fan down and eventually turn the fans off when the temperature reaches 35C. Most of the times the fans a running at a very slow speed. When I really tax the machine the temperatures max out at about 58C on normal fans. If I kick in the turbos (Fn+F10), then the temps go done to a 46-48C range. The only driver that I have updated is the one for the video and I downloaded that from the Sager site (Version 8.14, I think). Everything else on this machine is "stock". I think that this is the way the machine is supposed to work.

My Son ran Half Life for about a half hour and the temps hoovered at 51C without the "Turbo Fans".

Now -- where you are going you should not have any "thin air" or "heat" problems. Take care as it gets very cold down there (but you knew that).
post #4 of 14
Forgot to mention, casual use (browsing word, etc) temps are at 38-39C. For rendering videos and other taks that consume more CPU/GPU resources, the temps will waiver between 43C and 48C depending on what I'm doing.
post #5 of 14
Thread Starter 
thanks g,
i have read the posts where you state your low temps and have wondered if i was experiencing abnormal levels. i have been , "reassured by sager", that my temperatures are well within normal range but i take that with a grain of salt. i am reasonably sure that i am operating with the 01.00.10 bios and will check on that tomorrow as we are hanging with the sister in-law tonight and i dont want to break out the lappy until tomorrow as it is pretty late here now and im lazy. i had updated the driver for the vid card as soon as i received my machine and was having a small problem running sims2 which was resolved immediatly thereafter.

i am actually hoping that the cooler air helps my problem as everyones house seems to be so damn hot, and my wife is always telling me to turn up the heat in the hotels.

oh yeah....wsxga and you should change your handle to iceman omaha.

ron
post #6 of 14
Thread Starter 
again, i wouldnt think this was anything more than a heat problem if it wasnt for the cool start fn+f10 shutdown sequence that i can reproduce anytime, even while drunk. i sure hope this laptop lasts for a few years, if i get too frustrated i will probably buy another gaming machine from alienware or whatever so i can piss my wife off some more after spending 3500 on this one plus over a thousand dollars on games and external hard drive, etc.
post #7 of 14
Darth,

I have also experianced the same problem.

I just purchased this notebook from Tom @ PCTouqe.

It was purchased in march and the Specs are as follows:
3.0 Prescott
1 gig Ram
WXGA
2x 60gig HD/7200 Raid0
I was playing CoD and my temp was 62c, when I Fn+F10, I got the same propblem.
No matter when I would turn on Max Fan I would get the overheat alarm and shutdown.

I removed AC power ahnd the Battery for 20min.
I now am able to turn on Max Fan. (Fn+F10) with no alarm or shutdown.

My normal Tem is 41c with 60-64c when play games. If I turn on Max Fan. I'm 39c normal and 46-53c when playing games.

Good luck and keep us apprised.

Jeff
post #8 of 14
Thread Starter 
so ox,
you are saying that your problem has been resolved so far by taking out the battery for over 20 minutes? is there a thread that describes how to do this, or is it incredibly easy?
post #9 of 14
Just a few screws on the bottom as far as I know of to get the battery out.

What exactly was his sequence of events, though? He just pulled the AC and battery for 20 min? That's all? Almost like a secret CMOS reset
post #10 of 14
Darth,

The problem has not returned as of yet. As FriedToast stated, It's just 5 screws. There is a how to in the manual.

To FriedToast:

What sequence of events were you wanting to know about?

Jeff
post #11 of 14
Don't mind me... I was in la-la land. I was wondering if you'd taken the battery out and had been running it on AC only or anything goofy like that. Not even relevant. Sometimes my 2 brain cells get ahead of themselves.
post #12 of 14
Thread Starter 
so i played games all last evening with no hiccup and am waiting for the problem to start again before i mess with the h8something.exe files that sager tech support sent me. i asked for an explanation as to what these files do exactly to no avail......it appears that the tech doesnt know(no good). so i will continue to game and whatever until the beast rears its head , at which point i will attempt to smite it with my sword +2 of h8something.exe or my mace +1 of battery disconnection.
post #13 of 14
Well I had the same problem and tried cleaning and the "secret battery bios reset" and the problem went on. It came when after a while of being on the computer (with fans on mid speed) I pressed fn-F10, the usual, fans kick in to max, work fine for a min or two, then beeps and flashes and then instant shutdown without warning.

The good news is I figured out a way to avoid the whole mess, when you initially turn my laptop on, the fans or off and the computer is perfectly quiet. After a short time, the fans automatically go on to mid and stay there without any problems. Now, instead of allowing the fans to get to the point where they need to turn on to mid, go to max speed right after you begin the boot process ( while all fans are still off). I have been running the computer with fans on max for about an hour or so with no problems and have tested the method twice. of course, you don't get to control when you want to go to mid or max at any time, but at least you can have a cool computer while gaming.

In short, to avoid the fan shutdown bug:
1. With computer off press the power button.
2. While fans are still off, press fn-F10 to go to max.
3. Never look back and stay on max for as long as you need!
4. If you must look back, you can probably go back to mid speed, but if you bump up to max again the problem will araise.

I don't know if the "batery hack" had any impact on these results, but if problems persist and you havn't done the hack, then at least try it.
post #14 of 14
Thread Starter 
so i havent had the problem since being in montana two months ago. i am currently at my job in mcmurdo and have been heavily gaming and pushing the laptop to the extremes.
GOLLAS, it looks like the sequence you mentioned has worked for you well enough not to resort to more drastic measures. i never use the fn+f10 function anymore and just rely on the fans normal operation. i hadnt tried to install the flash fix theat was sent to me from sager support as i dont want to create more problems than i have.
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