Hey all,
I'm having problems with my new AW machine and their support hasn't been real helpful so far. My system config is listed below as well as a cut and pasted version of the problem I posted on another forum (thanks Falcon_2004
)
[1] Area-51® 5550
Operating System: Microsoft® Windows® XP Professional with Service Pack 2
Chassis: Alienware® Full-Tower Case (480-Watt PS) - Cyborg Green
Power Supply: Alienware® 480 Watt Power Supply
Processor: Intel® Pentium® 4 Processor 560 w/ HT Technology 3.6GHz 1MB Cache
Motherboard: Alienware® PCI Express Motherboard with Intel® 925XE Chipset 1066/800MHz FSB
Memory: 1GB Dual Channel DDR2 SDRAM at 533MHz - 2 x 512MB
Graphics Processor: NVIDIA® GeForce™ 6800 GT PCI Express 256MB DDR3 w/Digital and S-Video Out
Video Optimizer: AlienAdrenaline: Video Performance Optimizer
Video Cooling: AlienIce™ Video Cooling System - Fusion Red
System Drive: High Performance with Data Security - Serial ATA RAID 1 - 160GB (160 x 2) Seagate® Barracuda 7,200 RPM w/16MB Cache
Optical Drive One: NEC® ND-3500 16x Dual Layer DVD±R/W Recorder
Floppy Drive: 3.5" 1.44 MB Floppy Disk Drive - Black
Sound Card: Creative Sound Blaster® Audigy® 2 ZS High Definition 7.1 Surround Firewire (IEEE® 1394)
Network Connection: Integrated High Performance Gigabit Ethernet
Power Protection: Belkin® Enterprise Series 900VA UPS (540W Capacity)
Display One: Alienware® 20.1" LCD Display
Speakers: Klipsch ProMedia™ GMX A-2.1 Speakers
Keyboard: Microsoft® Multimedia Keyboard - Plasma Purple
Mouse: Microsoft® IntelliMouse Explorer 4.0 - USB - Plasma Purple
My problem is the system continuously overheats and reboots if I do anything besides play solitaire. Needless to say I'm fairly unhappy but I haven't lost hope yet. If I can get the heat problems fixed I think it will be a nice machine.
According to the bios it is the CPU fan that is spinning up (you read that right, it overheats while observing settings in the bios). According to the nerve endings in my hand it is definitely the PSU that is overheating. None of the temperature sensors in the bios indicate overheating (would the PSU have temp sensors?) and the only fan spinning up is the CPU fan. If I don't do anything but boot into Windows it doesn't seem to heat up. As soon as I start running any apps I can hear the fan speed up but if I stick to simple things like solitaire or a single browser window it seems to stabilize.
After some research I found that the monitor draws 90 watts and the power supply pulls 480. They both plug into the belkin UPS which produces 540 watts. I haven't had a chance to move the monitor to another outlet and only have the box plugged into the battery but I'm wondering if that might help. I don't really know much about electricity and current and so forth.
Any help or suggestions would be greatly appreciated.
I'm having problems with my new AW machine and their support hasn't been real helpful so far. My system config is listed below as well as a cut and pasted version of the problem I posted on another forum (thanks Falcon_2004
)[1] Area-51® 5550
Operating System: Microsoft® Windows® XP Professional with Service Pack 2
Chassis: Alienware® Full-Tower Case (480-Watt PS) - Cyborg Green
Power Supply: Alienware® 480 Watt Power Supply
Processor: Intel® Pentium® 4 Processor 560 w/ HT Technology 3.6GHz 1MB Cache
Motherboard: Alienware® PCI Express Motherboard with Intel® 925XE Chipset 1066/800MHz FSB
Memory: 1GB Dual Channel DDR2 SDRAM at 533MHz - 2 x 512MB
Graphics Processor: NVIDIA® GeForce™ 6800 GT PCI Express 256MB DDR3 w/Digital and S-Video Out
Video Optimizer: AlienAdrenaline: Video Performance Optimizer
Video Cooling: AlienIce™ Video Cooling System - Fusion Red
System Drive: High Performance with Data Security - Serial ATA RAID 1 - 160GB (160 x 2) Seagate® Barracuda 7,200 RPM w/16MB Cache
Optical Drive One: NEC® ND-3500 16x Dual Layer DVD±R/W Recorder
Floppy Drive: 3.5" 1.44 MB Floppy Disk Drive - Black
Sound Card: Creative Sound Blaster® Audigy® 2 ZS High Definition 7.1 Surround Firewire (IEEE® 1394)
Network Connection: Integrated High Performance Gigabit Ethernet
Power Protection: Belkin® Enterprise Series 900VA UPS (540W Capacity)
Display One: Alienware® 20.1" LCD Display
Speakers: Klipsch ProMedia™ GMX A-2.1 Speakers
Keyboard: Microsoft® Multimedia Keyboard - Plasma Purple
Mouse: Microsoft® IntelliMouse Explorer 4.0 - USB - Plasma Purple
My problem is the system continuously overheats and reboots if I do anything besides play solitaire. Needless to say I'm fairly unhappy but I haven't lost hope yet. If I can get the heat problems fixed I think it will be a nice machine.
According to the bios it is the CPU fan that is spinning up (you read that right, it overheats while observing settings in the bios). According to the nerve endings in my hand it is definitely the PSU that is overheating. None of the temperature sensors in the bios indicate overheating (would the PSU have temp sensors?) and the only fan spinning up is the CPU fan. If I don't do anything but boot into Windows it doesn't seem to heat up. As soon as I start running any apps I can hear the fan speed up but if I stick to simple things like solitaire or a single browser window it seems to stabilize.
After some research I found that the monitor draws 90 watts and the power supply pulls 480. They both plug into the belkin UPS which produces 540 watts. I haven't had a chance to move the monitor to another outlet and only have the box plugged into the battery but I'm wondering if that might help. I don't really know much about electricity and current and so forth.
Any help or suggestions would be greatly appreciated.
