5680 Cracked Lid - C'mon Sager

I'm not sure, I'd like to know too. Mine is roughly 1 year and 1 month old and I am starting to notice cracks, at the the base, of my screen.

I've never had to send it in for repairs, so I'd like to know too.

Looks like the same story with me. Left hand side, one year and one month after purchase. I love my Sager but if they don't offer a better design replacement, I'll have to reconsider my next purchase...

same here, any word on this yet?

This is bringing me down on my next laptop purchase if Sager doesn't step up. Or how much is it to replace the whole casing?

From what I know--and I am not a Sager representative--the warranty covered the cracks for up to one year.

Replacing the lcd casing, as I recall, is $30 after that.

Note: this is not a Sager-owned and operated forum, so asking Sager for an answer here is not going to get any results. This site is owned by a reseller, Pctorque. Pctorque sells Sager laptops, just like any brick and mortor store sells products, but doesn't service them

If you have a question like this, go to the Sager site and email/phone, or look around these forums for contacting sager threads that have been stickied at the top.

It is annoying (the cracked lids) and I have experienced it as well, but I have also experienced with other notebooks. That's not an excuse for Sager or anyone else. Clearly, the extruded plastic casing was under-designed as is evidenced by everything we have seen.

Some people have had luck with removing the case and adding a drop of superglue to prevent further spreading. That worked for the hairline cracks on my case, but the reall problem for me was on the back case, where the screw mount is molded. Here is isn't just a crack, but the screw mount is ready to break through, which will leave a hole in the back case.

this might not be true, but am sure everyone including me are lazy as hell to email sager so its easy to bitch about it here and hope someone has a answer.

lol i do it all the time myself and i hate it. But yeah your right, so am going to email them about this. 30bucks plus shipping isn't bad to replace the lcd casing. You think it be another 30 bucks for the whole casing? Mine is wearing out. Either way i'll be email sager about this. thanks again Gerryf. This is my first laptop and i had my 5680 for about a year now, so i thought this was a sager only problem. Thanks again bro for the advice.

Also, I've seen them for $10 on ebay, but it is hit and mess...

btw, I'm not complaining. I actually called Sager three weeks before my warranty expired and they sent out a new lcd cover right away. When that arrived, there was a crack in it as well, and they sent out a second one.

My problems were past-tense.

Before I put on the new one, I used a little crazy glue and some plastic strips to reinforce the areas that have gone bad...so far so good.

On mine the metal bracket that goes up the right side of the screen to support the lcd actually broke, the screen was then resting entirely on the plastic, which finally broke by the hinge, I am still waiting to replace the screen casing as well as the right side bracket

The cracks on the lid of mine haven't bothered me one bit actually, I still enjoy the notebook and don't notice it as much anymore. I used to be concerned, but they have not been worsening, so I'm not too concerned about them right now (I carry it with me places often and its put under a little bit of mild stress, I'm actually rather impressed with the quality in a way) . If its only $30 to replace the casing, I can always set myself back $30.

What I am wondering, is using some kind of a bonding agent or sealing substance. But, if I do that and its permanant, I wont be able to open it for service if I have to. So, I wont be doing that I dont think. Another concern to me is wether or not such agent will have an acidic or corrosive effect on the plastic.

Although I have an 8890, and thus a different casing, I had the same exact problem, but took care of it within a week!!! I guess its our faults however, because you should make sure all the screws are in tight because I think the screws loosening over time and wear is causing this....anyways....
Eventually my entire right side cracked off...the metal bracket behind the lcd cracking off was the culprit....sooo.. i ordered a new front and bak lcd/lid cover, since both had cracked....was $45 however they billed me an even $50 when i got it...thats not including shipping....as for the metal lcd bracket....i sodded it!!! thats rite....and its still holding...sooo i put it all back together and looks as good as new!!! I just open my lcd real slow now and put my thumbs over the two bottom turning areas as to avoid more strain on the srews and brackets....and thats all you can do about that!

what about the xpsn233 model forward hop?

OK, after reading many posts on this subject, and replacing my own cracked lid, I did some thinking about what causes this problem. In my case, the crack starts about 3/4 inches from the bottom left hinge and propogates over the edge but not entirely to the end. Cracks form and propogate in the presence of tensile stress. So, how can this happen...

When looking at the hinge/lid design, and how the crack formed/propogated, it seems evident it is a result of the bending stress at crack location that is formed when the lid is closed.

That is, the lid acts like a lever and hinge is the pivot, and due to a poor hinge/lid design when the lid is closed the load to overcome the hinge is not evenly distributed throughout the lid, nor is it sufficiently transmitted through the hinge bracket. The lid will bend slightly just above the hinge (thus becoming a new pivot point) and takes all the bending stress, rather than the metal bracket, and cracks over time. To see this for yourself, just pull on the top of your lid slowly and look at what happens just above the hinge location right BEFORE the hinge starts to move.

How to fix...? Well, the load needs to be distributed over a larger area or to a point that can handle the stress. If the screws were loose, the plastic lid would take all the load and is probably not good (I think some of the bending load is taken through the lcd mounting brackets top and bottom).

If there were a way to stiffen the lid near the bracket, I think it would solve the problem....another thing to think about would be to reduce the stress by lowering the force in the hinge...maybe this would be the best solution but I have not taken apart the hinge and do not know how easy this can be done.

Any suggestions?

More reading on this subject is here:
http://notebookforums.com/showthread.php?t=6795
And no, Philips warranty will not cover it. I have the warranty on my 5660 and they said No Way. It's physical damage.... Well, they are right... I did physically open and close it.....
And, I don't have a problem with spending $30 for my old 5660 to get fixed, but when I buy a new $1800 4380 laptop, and only have it for 3months, how can I turn my back on the problem? (Sager had it for 3 weeks total since I bought it!!!)

Now it looks like the 43xx series has the same issue...
Makes me proud to strut my Lappy with Cracks!!!
I wonder how many other Clevo's are doing this????
B

I got a q-tip and super glue... I applied it over the cracks, a nice semi-thin layer of super glue... the crack has not spreaded after about 2 months, nor do I get that noise when I open and close the screen.

I think maybe I should try some glue at least before I send it in to get fixed, or whatever they do. I noticed 5 mins ago, that the crack I thought wasnt getting worse... JUST got a lot worse, its pretty big, and i feel like the corner is going to snap off anytime... this sucks. But I've had mine for almost 2 years, will be this november or october. Been through a lot of carrying, stress and all, yet it stood up til now, I am rather impressed, just not impressed about the cracks

I applied a thin layer of superglue to the outside of the crack on one side and it partially melted the case, but sealed the crack....no spread, but it is a little ugly.

I then opened the lcd case and applied a thin layer to the INSIDE and it did the same thing without the melting. I like that more.

Either way, it does not bother me since I don't look at it....just didn't want it to spread.

The more annoying problem these days is the pain on the left side at the wrist rest has worn off since I have fat hands and the left edge of my hand lays there. SOmeday, I will probably take it apart and paint it when I get my next laptop and don't need this one every day.

That said, and case aside, I still love this laptop--it is still very functional and runs everything I throw at it.

Ultimately, I will still buy another Sager because while the two cosmetic issues bug me, the rest of the thing is rock solid, which is more than I can say for the many laptops I work on (do like the IBM thinkpads, tho).

I sure would like a dtr with non-widescreen 15inch screen though....

question is there any "replacment" cases that the computer could be transplated to? i've always loved teh way my machine ran, and ashamed of
its poor design.

here is mine in its current condition


http://www.imagedump.com/index.cgi?pick=get&tp=309211
(if the above doesnt work - direct link on image dump)
james

So, here I go again.... The 5660 was relegated to storage because of my newer 4380...
My brother came to town last weekend, and of course, I set him up with the 5660/wireless.
I have not touched, looked, dreamed, worshipped, kicked or anything else with this thing since Jan of '05 when the MB/LCD cover was replaced.

The "NEW" cover is cracked (#6 for the 5660!!!!).

It has not been opened or anything... Just sitting quietly in a cabinet. Not even light was getting to it.

WHAT A PIECE OF CRAP. (case any way..).

Hinges were adjusted so loose that the LCD will almost fall closed by itself.
Well, the comp part works fine... battery is down to 22minutes again.(it was replaced in Dec. '04, defective).

WHAT A PIECE OF CRAP. (battery any way..).

I'm not even really mad that the MB died... it happens to the best of 'em.

Now, my "New" 4380 has 4 dead pixels in the same spot, (started as 1 when new)battery lasts 1 hour with throttling, and the LCD cover is cracked again.
It is only 9mos old. (3 LCD covers so far by Sager).
The #4 cover is on the shelf (I paid for this one) in my office waiting for the current (#3) LCD cover to completely fall apart.

WHAT A PIECE OF CRAP. (LCD, LCD COVER 4X, BATTERY).

Never again will Sager/Clevo take my money.

Sorry, this time, IMH-Experienced-O, I AM saying that Sagers are CRAP.
I don't think anyone can disagree this time...They are 2 for 2, bad.
And I spent $3800 with Sager between the 2 of them..
And with the other posts.....I know I'm not alone.

Computer part works fine though... Guess I should be happy about that.... except for the "bright" spots in the middle of the 4380 screen....

Blake

p.s. I guess I should mention too, that if the battery on my 4380 gets to 13%, and the fan kicks on, it now reboots because of low power. This is a really nice feature!!!!
Just started to do this...
Remember to save frequently!!!!!

Crap.

Wow. And I thought *I* had it bad.

Just chiming in that my 8790's case is cracked, too. Don't know that it's so much as a design fault as just not knowing not to hold it there when putting it in it's case to and from work. Time and wear caused mine, I think. Doesn't make me any happier, tho'. If I were a 5xxx series owner, tho'... I'd be freakin' ticked.

all you have to do to prevent this is loosen the tension on the hinges a LITTLE bit