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Message to Michael Dell

post #1 of 66
1/15/05 at 2:50pm
Thread Starter 
Hey Guys!

Everyone here probably knows that Dell (employees) often scowers the net in search of inputs by dell computer users. I have been told that reading forums about Dell products and services is a big hobby of Michael Dell himself. Being one of the prominent dell forums on the net, notebookforum, is mostlikely on Michael's bookmarks! Maybe he might be one of our members!

So if you guys have messages for him, post it on this thread!

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post #2 of 66
1/15/05 at 2:53pm
Can you release I9300 on Tuesday or Wednesday? Also, cheap price too. Say base price will start at $1300. ^_^

Also, can you make notebooks in the United States?
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post #3 of 66
1/15/05 at 2:53pm
Thread Starter 
Hey Mike

i enjoy reading your book..... maybe sometimes we can and you can tell me some of your future coupons! I promise i won't leak it out!
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post #4 of 66
1/15/05 at 3:03pm
Michael, how come you never call your brother Bert anymore? I miss you, man. Anyway, glad to see things worked out for you. Who would have thought you could make this much money slapping together Taiwanese PC clones, eh?
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post #5 of 66
1/15/05 at 3:09pm
Hey Michael, any chance of making future Dell's available with AMDs?
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post #6 of 66
1/15/05 at 3:12pm
Hi Mike,

If you do read this, I just wanted to let you know that my dealings with yor company have been mind-numbingly frustrating to say the least - and that my purchase of your XPS flagship system will be my first and last Dell purchase. I am not sure if it your company policy to outright ignore customers after you have their money, or if your Canadian tech and customer care staff are simply unable to return a phone call - but as a customer I am extremely dissastified with how I have been treated. Two months after my initial purchase - and countless hours of my valuable time wasted being bounced around your phone system - my XPS system still does not work as advertised. I know to you the $3,000 I paid for this laptop is probably pocket change - but for me it is a significant amount. What was supposed to be one of my most enjoyable purchases has now become a constant source or frustration and dissapointment.

A Frustrated Customer
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post #7 of 66
1/15/05 at 3:19pm
Thread Starter 

Boo!

Oh yeah Mike...

I thought it was really mess up of you guys canceling the early orders of people who took advantage of the $500 off coupon! It was dell who made a mistake by activiting the coupon early. When your customers finalized the order, it is FINALIZED! Can't just cancel it cuz u guys half-assed.




Some of you guys might not know what i'm talking about, refer to the $500 dollar off thread to learn more
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post #8 of 66
1/15/05 at 3:59pm
Hey Mike bring your company back to the united states!!!!!!!!!!!!!!!!!!! Outsourcing is really pissing off your customers. At least tech support should be in the U.S.

cheese
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post #9 of 66
1/15/05 at 4:03pm
http://notebookforums.com/showthread...874#post621874

I believe that M. Dell does in fact post here using a pseudonym..."chazzy".
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post #10 of 66
1/15/05 at 5:28pm
Micheal I met you once at a CES show in LV Ne I was the trucker who brought all the companies new products in without breaking any. How about giving america a chance at going to work instead of you farming out most work to cheaper forign company's. Some of our childrens fathers and mothers can't make enough money to put bread on the table any more. Be the Michael I once met 'again', *not* the greedy man you have become.
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post #11 of 66
1/15/05 at 5:34pm
Haha, I don't know why I'm doing this, but Mr. Dell, it might be good if you stepped into the role of quality police chief and tried to make your company produce components that don't turn people off -- for example, get better quality screens. While four of my five computers have been Dell (the first was a Packard Bell), I fear that in the future this may not hold. I'm not using this as ammunition against your company or its products -- but as evidence that even a loyal Dell customer does think otherwise when quality slips.
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post #12 of 66
1/15/05 at 8:02pm
I like this thread. Kinda makes your feel better about your purchase. even with no responce back from mr dell.
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post #13 of 66
1/15/05 at 9:40pm
Good thread... Question for the folks that have posted about outsourcing - would you be willing to pay 10%-20% more to have purely domestic support? Same thing with quality - would you pay a premium for better screens/components?

Dell's take is that computers are commodities and that in a commodity market, the lowest cost producer wins. There quality and service needs to be 'good enough' - not neccessarily outstanding.
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post #14 of 66
1/15/05 at 9:40pm
Hey Mike wheres my laptop you were supposed to deliver it Friday??
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post #15 of 66
1/15/05 at 9:40pm
Hey Mike wheres my laptop you were supposed to deliver it Friday??
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post #16 of 66
1/15/05 at 9:53pm
learn from apple.

quality build > performance
quality build + performance = the good shit
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post #17 of 66
1/15/05 at 10:03pm
Quote:
Originally Posted by poolek
Good thread... Question for the folks that have posted about outsourcing - would you be willing to pay 10%-20% more to have purely domestic support? Same thing with quality - would you pay a premium for better screens/components?

Dell's take is that computers are commodities and that in a commodity market, the lowest cost producer wins. There quality and service needs to be 'good enough' - not neccessarily outstanding.
Human labor is probably Dell's biggest expense. I need to call their support due to screw-ups on about half my orders. And it's very rare that my support issue is resolved in a single call.

Dell has quite a bit of room to cut costs by improving up-front quality in both their systems and processes, rather than playing it loose and farming out the problem cases to India and Panama.

And I would say that when I do have a support issue, it is resolved much sooner when I get somebody knowledgable on the line. So far, all of the knowledgable ones have been US-based, but I think that's more of a training issue than an outsourcing issue per-se.

I think Dell needs to focus on lowering their support call *volume* rather than just cost. Cost savings will follow quality increases.
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post #18 of 66
1/16/05 at 12:46am
Quote:
Originally Posted by 31085
Hey Guys!

Everyone here probably knows that Dell (employees) often scowers the net in search of inputs by dell computer users. I have been told that reading forums about Dell products and services is a big hobby of Michael Dell himself. Being one of the prominent dell forums on the net, notebookforum, is mostlikely on Michael's bookmarks! Maybe he might be one of our members!

So if you guys have messages for him, post it on this thread!
He is just a normal, average guy who shops online, scans various forums talking about Dell products, checks his email daily or maybe even every couple of hours, he is just like everybody else, except that he was privileged and lucky to build super-successful computer business. I mean, the bottom line is: he is human - he burps, he farts, he laughs, he gets angry, he gets happy, he gets sad, he gets depressed, he gets anxious, he gets relaxed. He's certainly not alien from Planet X, and therefore no different than anybody else on this forum (except for his vallet).
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post #19 of 66
1/16/05 at 2:40pm
Mr. Dell,

I took a chance and bought one of your products a couple of years ago. It was an Inspiron 8000 that was being priced to move as faster machines were being introduced. I bought this from your Canadian organization. I have never had to call your tech support as it has run fine. Floppy drive a bit on the noisy side but otherwise acceptable at a good (at that time) price.

Getting time to move to newer model. Dell has what seems to be a great combination of features and price. Support is a major negative due to outsourcing, and written anecdotes about response time and verbal communication difficulties. That forces me to look at the competition.

Does anyone in your organization keep track of customer retention on the retail level? Repeat custmoners who feel all warm and fuzzy about the vendor do not shop just on price!
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post #20 of 66
1/16/05 at 6:34pm
Quote:
Originally Posted by poolek
Good thread... Question for the folks that have posted about outsourcing - would you be willing to pay 10%-20% more to have purely domestic support? Same thing with quality - would you pay a premium for better screens/components?

Dell's take is that computers are commodities and that in a commodity market, the lowest cost producer wins. There quality and service needs to be 'good enough' - not neccessarily outstanding.

Myself i think it would be worth it. I would pay extra for u.s support. just my thoughts

cheese
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