Originally Posted by Belinda7
I am having a problem with my ATI driver. My 8104 keeps freezing up at different times and re-starting. Then I get a blue screen that says "problem with file Ati2dvag. The device driver got stuck in an infinite loop."
I have called Acer tech support, and the guy had me reinstall the driver from the "system" CD. He said there is not a new driver file (I got my 8104 at the beginning of March). It is still doing the same thing multiple times a day.
Anyone know how to correct this? HELP!
Hi B7. I'm not the expert but here are some suggestions:
1. If you've recently installed some software that might be conflicting, consider uninstalling it or falling back to a previous System Restore.
2. Thoroughly uninstall the graphics drivers , trying all of the following methods, before reinstalling from the system CD:
a. Download the ATI Catalyst driver uninstaller from: https://support.ati.com/ics/support/...ge&folderID=27
b. Reboot to Safe Mode (F8 during DOS boot portion, "Normal" safe mode with or without network.
c. From Control Panel Add\Remove Programs uninstall any ATI Control Panel and ATI Driver options that may be there (I don't have the stock config anymore to know what's there).
d. From Device Manager, Display Adapters, Radeon Mobility X700 do a right-click and select Uninstall and do that.
e. Finally, run the Cat-uninstaller from item a.
f. Reboot to Safe Mode again.
g. Ignore and\or cancel any windows advising "new device found" and "do you want to install drivers".
h. Install the ATI drivers from your Acer system CD.
i. Reboot to regular mode.
If that doesn't help, research item 1 again. Good luck!