Hey guys, just thought i would let you all hear this story. Well, here goes, I ordered my second Alienware, a 7700 to have shipped to my house in early December. All was fine and the order was placed on a credit card. Well it turns out, the interest rate was cheaper on the Alienware card. So, we call to have them switch it to that card (which we already had). Well, it turns out there is paperwork which needs to be done, so we ask them to send it to my house. At this time... late December, they claim to us that the laptop is already built and awaiting this confirmation for scheduled shipping on January 17th. Well, the paperwork was somehow never shipped to my house. so i call again on the 14th, and they say they will resend the paperwork. At this point, im more then a little bit annoyed but decide to give them another chance. Well, i call again today, to make sure and see if it was shipped at all. It wasnt, they were still waiting on the paperwork, so i ask to speak to the supervisor. Well, what this supervisor tells me is that the computer was never built. Hasnt even begun being built as of yet. Today is the 17th.... So now, i am stuck waiting even more time for this computer to ship. They claim 10 working days. I was thinking about having the computer cancelled since nothing was begun as of yet. Well, turns out, they already charged the $500 down payment, and they told me there is no way for me to have that refunded even though they screwed up... so ya.... im incredibly irate now. Well, just thought i'd let you know, im sure this is an isolated incident, my last computer went through with a breeze... guess ill see what will happen.
post #1 of 56
1/18/05 at 8:24pm