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What are the options for Canceling 8890 Orders?

post #1 of 17
8/15/03 at 7:14pm
Thread Starter 
Is it possible, if the 8890 don't ship out on the 22nd, to cancel the order with no penalties? I need a laptop before school starts which is, the 30th. I ordered second day shipping so tat shouldnt be a problem, pls help calm me down.
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post #2 of 17
8/15/03 at 9:57pm
i am sure it would be since they offer a no questions asked money back guarantee (except shipping) for 30 days i think. Call them and ask if it is possible.
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post #3 of 17
8/15/03 at 10:21pm
Calm down man.

Just relax.

Repeat after me.

It will be here.
It will be here.
harrelld will conquer the world.

Oh, forget that last part.

It will be here.
It will be here.
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post #4 of 17
8/15/03 at 11:56pm
Well, I think its a good question.

It's his decision if he wants to cancel the order or not. I know I've been frustrated before by delays and/or out of stock items from internet purchases.

Alot of times the person selling you the item does not keep you informed. Sometimes even billing your credit card before they even ship the item (or have it in stock) .. which is WRONG!!!
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post #5 of 17
8/16/03 at 6:24pm

Canceling is no problem!

Quote:
Originally posted by stealth2785
Is it possible, if the 8890 don't ship out on the 22nd, to cancel the order with no penalties? I need a laptop before school starts which is, the 30th. I ordered second day shipping so tat shouldnt be a problem, pls help calm me down.
The supply chain for high tech products is highly intransparant and loosely coupled. Nobody knows exactly and timely what the other parties in the supply chain are doing and what is worse: this has been generally accepted.

This does not mean that you should sit back and let them get away with delays. No, ask them again and again what is going on, what progress they are making, why the delay has been, what they are doing about it, et cetera. Be polite but BE HEARD: they will know what their job is!

I am not clairvoyant but cannot be optimistic about your chances of receiving your 8890 before school starts. You are taking a bet and it is yours. But you can win a FANTASTIC machine, need I Sager more?

You can cancel your order without too much problems. Just read the policies page, https://pctorque.com/policies.php, or read here:


Return policy: When taking advantage of Sager's Umbrella Protection Policy (30-day money-back guarantee), we will issue a full refund by check for cash orders, but will deduct a 5% processing fee for credit card orders. This is because our merchant account charges us 2.5% of the sale and another 2.5% of the return, so we would lose money unless we deducted the transaction fees from the refund.
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post #6 of 17
8/16/03 at 8:53pm
Quote:
Originally posted by Jawz
Sometimes even billing your credit card before they even ship the item (or have it in stock) .. which is WRONG!!!
And illegal in many cases...
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post #7 of 17
8/16/03 at 9:05pm

Re: Canceling is no problem!

Quote:
Originally posted by hanko panko
Return policy: When taking advantage of Sager's Umbrella Protection Policy (30-day money-back guarantee), we will issue a full refund by check for cash orders, but will deduct a 5% processing fee for credit card orders. This is because our merchant account charges us 2.5% of the sale and another 2.5% of the return, so we would lose money unless we deducted the transaction fees from the refund.
But this shouldn't apply if you haven't received your order yet...you should receive a full refund. They don't bill the card until after the laptop ships.
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post #8 of 17
8/16/03 at 9:30pm
Quote:
They don't bill the card until after the laptop ships.
Mine already got billed. Not that I really care, but just for FYI.
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post #9 of 17
8/16/03 at 9:36pm
Yours got billed? .. I ordered mine a on the 7th, and it has not been billed.

But, Sager should NOT be billing people for pre-orders, until they ship. Too many online merchants do this, and I do believe its against the law.

Technically, they do not have the product yet. How can they bill you for something they dont have.
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post #10 of 17
8/17/03 at 12:41am
Credit cards are not charged before orders are shipped. Credit cards are AUTHORIZED before the order ships. If you check your card, it will show that the amount of the purchase is not available, but this does NOT mean the card was charged, only held. There are no interest charges for holding funds.
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post #11 of 17
8/17/03 at 12:51am
I'm leaving the 29th . I got the normal shipping too, the UPS ground shipping. Anyway the computer would get to me before then up in New Jersey. Parents getting worried...and mee too.
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post #12 of 17
8/17/03 at 12:59am

Re: Cancel?

Quote:
Originally posted by stealth2785
Is it possible, if the 8890 don't ship out on the 22nd, to cancel the order with no penalties? I need a laptop before school starts which is, the 30th. I ordered second day shipping so tat shouldnt be a problem, pls help calm me down.

Your School starts on a saturday? I've heard of starting middle of the week(mine starts wednesday the 27th ) but not on a weekend
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post #13 of 17
8/17/03 at 10:52am

Re: Cancel?

Quote:
Originally posted by stealth2785
Is it possible, if the 8890 don't ship out on the 22nd, to cancel the order with no penalties? I need a laptop before school starts which is, the 30th. I ordered second day shipping so tat shouldnt be a problem, pls help calm me down.
You can't start school with no laptop? What a panzy..so what if it gets there 2 days late..or even a week....Yes I know you need a computer...but I am sure there are computer labs to tide you over for a day or two...chill out man..and grow up..
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post #14 of 17
8/17/03 at 12:03pm
I think while over blunt about it Spectre has a good point. I just started last week my school and have no need for my lappy yet while I will here in a month or so when paper become annouced as of right now it is note taking and reading as well as math....
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post #15 of 17
8/17/03 at 5:37pm
In my opinion, at least with my load at college, the first week or two are when I need the laptop the most. It is during that time that I can do some serious gaming and stuff, which I just don't have time to do later on in the year. I mean, I can always type up a paper at the computer lab (wouldn't want to, but could), but something tells me that the computer lap comps won't support the latest 3d games . Anyways, wait or not, your going to love your sager.
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post #16 of 17
8/17/03 at 5:50pm
Quote:
Originally posted by R0B_IX
In my opinion, at least with my load at college, the first week or two are when I need the laptop the most. It is during that time that I can do some serious gaming and stuff, which I just don't have time to do later on in the year.

Or... you could get out and be SOCIAL!

Cheers.

Rakewell
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post #17 of 17
8/17/03 at 6:04pm

Adam...

Adam, that makes sense. Actually, I hadn't even looked at my charges but was refering to the phone call I got from my credit card company verifying my purchase since it was a large Internet purchase. They wanted to make sure it was legit, and THEIR words were, "we have a charge for $X dollars from yesterday, did you make it?"

No problem either way.
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