MJ7700 Complaint

it has become PAINFULLY OBVIOUS that we are paying thousands of dollars to beta test, and ive ****ing had it.


i am totaly disgusted with what is going on here. there is a detailed post in the tech support forum of why im so angry. it can be found here
http://notebookforums.com/showthread...1&page=1&pp=15

but basiclay here is what has happened to me since i recieved my alienware at the end of december
1. 3 days after i had it, it broke, i had to send it to the repair depot
2. i get it back 2 weeks later, i have it for 2 days, the same crash /blue screans happen
3. i spend about 48 hours straight on the phone with tech support dancing around having me repeate things and call them back only to talk to people who dont know whats going on and give me even more wrong advice
(there only current solution to any problem is " better reformat")
4. theyve had me reformat 4 times now LOL. so their next solution is
it must be your windows reformat CD!!! yes more delays so we can waist your fuking time! then i inevitably ask them well didnt you install a fresh windows copy on here when you had it. they say yes and go hmmmm maybe its your ram sticks. NOPE HAD ME CHECK THEM ONLY 500 TIMES MATE.
5. i am leaving the country to go to school soon, i NEED ABSOLUTLEY NEED A WORKING LAPTOP FOR ****** CG FILM SCHOOL BY FEB 4TH.
6. they tell me...ummm we dont know whats wrong finally but send it back to us after over a week of dancing around and we can have it to you by feb 9th. ps we dont ship out of the country............................
7. i cant afford this, after months of planning i am going to have a horrible start in one of the most important times of my life because i am missing a required computer. all because i chose not to buy the schools laptop, i chose to buy alienwares product. and they arent capable nor do they seem like they care enough to help me out.
you cant tell me alienware cant ship me out a new working mj7700 tomorrow if they really wanted to. because they could.
8. also i asked if i could get my money back since ive only had the computer in my possesion for under 2 weeks. and i can !. hey maybe some light at the end of the tunnel
9. GUESS WHAT I HAVE TO PAY A 500 DOLLAR RESTOCKING FEE IF I WANT MY MONEY BACK , LO ****** L

in conclusion, im not the only 1 with these problems if you read the thread i posted at the top. alienware does not know how to trouble shoot these machines yet and if you buy one you will be paying out your *** to be a beta tester. i wish i knew this before trusting this company with my future.

i really dont know what you can do at this point. i have been forced up the creek without a paddle here. i am sick to my stomach because this is going to put a serious bump in my education which i have invested 100k in loans.
i cant afford this and theres nothing i can do. the optical drive just failed today after they had me do another reformat last night. now i cant even install lan drivers to get the computer into working order and they are having me ship it back to the repair depot.
i will not get it in time for school, i cant beleive after it was in the repair depot that its still having these problems. they also replaced the optical drive and stripped the screws around it while it was there, there is also a stripped screw on the door to swap out ram. the list goes on. i am so angry and lost i dont know what to do. i did not pay 4000 for the worste computer ive ever recieved in my life.

umm if i gave him my account information couldnt he change the adress its shipped to and such...? how do i know hes really a tech support guy

so they want me to send it back into the repair depot. i absolutley must have this computer back before feb 2nd, and they are telling me this is impossible. this is seriously making me sick to my stomach.

well ive contacted the people you guys suggested.
this is what has happened since i last posted
they gave me the option of sending me the optical drive with a repair man who would ONLY replace the optical drive and leave me on my own with everything else, and since the optical drive broke AFTER the random lockups and was the ONLY thing they fixed the first time i had my doubts this was the only problem. so they promised me vip status and had me send it in. they promised theyd have it to me by the 4th of feb.
1. well it sat in their depot for a week.
they said " sorry waiting for replacement parts" when they told me they could have sent me one overnight...WHY?
2. i had my adress changed 4 nights ago to ship to me in canada, i also emailed the guy who was working on my computer about the adress change, i call yesterday and they tell me oh sorry we *just* changed the adress and cant send it out yet because it needs a new box and a new label so we will have to wait till monday. .. . ...... . .. . . . .. . .
3. i am in canada, i have no computer i am at an internet cafe school begins, i will not have my computer in time and their so called vip status was just a shipping label nothing more. they have failed at meeting everyone of the deadlines theyve given me this only gets more horrible and to top it all off im betting i get it back and it still crashes because all they did was replace the optical drive and thats all they did the first time.

ive spent 4000 dollars on a lemmon, and 100k in loans for school and living expenses being here all so alienwars computer can fail on me after i plan for months in advance and them not care.
if i could goback i would just get the school computer, sure it was 3000 for a pos but at least it would have ran and been on time. i dont have time to deal with a company who doesnt have all its stuff together. how can they possibly claim they put their systems through all these tests when they still send out total lemmons ? im so angry uhg

and no offense to the guys you had me message on here but all they did was "check" the status of it. they really offered me no help at all. sorry i was expecting something more i guess.