cool i'm a uk user too, though i have a desktop area 51. It would be nice to have an EU forum for alienware (EU since all alienware computers for europe are made in Ireland, they come from the same place!!)
The reason why it takes longer is partly a reason because they have not sorted out their stocks and ordering yet, and partly because their EU operations aren't as big as you would think. If you phone them you'll often find you end up speaking to the same people, i would guess there are no more than 30-50 employees there, if that.
Hopefully you guys will love your computers, i'm still having a few lil problems with mine
