Originally Posted by Kramer673
I had my conversation emailed to me also.When I get it I will post.I can't believe how pissed I am right now.This woman was trying to tell me that i don't get a price match because I have upgraded parts on my 9200!What the hell is that.Finally i asked for a case number and wanted the number to someone who speaks fluent english and knows what they are talking about.She told me I would have to call back.Bottom line price matching is price matching dell you build the exact computer as you ordered and give the customer the difference in price.That's how it works at best buy and everywhere else and it should be the same here.
I'm not sure if I understand the exact situation you're in, is this a replacement system you've ordered? If so, it can be very difficult to get Dell to match coupons used on the prior system. But...one way you can work around the problem is by getting them to issue you a Dell credit for the difference. Assuming you're going to buy something else from them in the future it shouldn't matter to much to you, and it makes a *big* difference to them because they get to keep the cash. I.e., keeping the top line revenue is their biggest priority.
I'd recommend when you next speak with an agent to point out what the actual $ difference between the two orders is, and give them the option of either giving you the better coupon or issuing a store credit (it's called a 'concession code' or something like that). If you make it clear that you're trying to help *them* out by being flexible, you should be able to finesse it out of them.