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STUCK " IN PRODUCTION" - Page 3

post #41 of 83
2/5/05 at 11:00pm
still 'boxing'
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post #42 of 83
2/6/05 at 11:49am
Kramer, after seeing your post I checked my status... "shipping" also!!! Should get mine between Wednesday and Friday.
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post #43 of 83
2/6/05 at 12:04pm
Thread Starter 
Great,
looking foward to comparing the two when we get them.
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post #44 of 83
2/6/05 at 12:05pm
have they given you guys the serivce tag # yet?
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post #45 of 83
2/6/05 at 1:33pm
I don't see a "Service Tag #" but UPS already has mine in Nashville (can track on their site now). Don't see why mine shouldn't get here as early as Tuesday.
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post #46 of 83
2/6/05 at 2:26pm
I want my service # asap because I want to see which screen I got
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post #47 of 83
2/6/05 at 3:10pm
Thread Starter 
my 9200 is also in nashville and do not have a service tag.i am on the phone right now with order support trying price match my computer before the 25% coupon goes and they are not honoring it I am talking to someone with an accent and can only understand half of what she says.This is otta control.How can you have one the best computers and have a support system contracted out to a 3rd world country.I have explained myself 5 times now to this person and she doesn't understand me.I am just about ready to return this fxxxing thing!!!!!!!!!!!!!!!!!
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post #48 of 83
2/6/05 at 3:21pm
I posted my conversation with Dell in your "Need The Digits" thread. It was not easy for me to get it. I perfer the chat because I hate accents
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post #49 of 83
2/6/05 at 3:28pm
Thread Starter 
I had my conversation emailed to me also.When I get it I will post.I can't believe how pissed I am right now.This woman was trying to tell me that i don't get a price match because I have upgraded parts on my 9200!What the hell is that.Finally i asked for a case number and wanted the number to someone who speaks fluent english and knows what they are talking about.She told me I would have to call back.Bottom line price matching is price matching dell you build the exact computer as you ordered and give the customer the difference in price.That's how it works at best buy and everywhere else and it should be the same here.
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post #50 of 83
2/6/05 at 8:26pm
Has any one that has a shipping notification got a build sheet yet? I have a tracking number that says it will be on my door step Wed, hope I got a Y4014 this time. LeeU
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post #51 of 83
2/7/05 at 11:30am
Lee, Kramer:

Guys, where can I get the "service #", and from that how can I find out which screen I am getting? Thanks!

Btw, mine will be here tomorrow... taking the day off
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post #52 of 83
2/7/05 at 12:44pm
Thread Starter 
I have been looking for mine also and can't find it.I am going to call dell back today about his price match nightmare.I'll post what happens.
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post #53 of 83
2/7/05 at 12:47pm
Called and got my service tag #. Tried to explain to the guy that I wanted to find out if the LCD with my 9200 was a Samsung or LG. He just gave me the part #: 3203901. Anyone know how I can find out which screen I'm getting from this part #?
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post #54 of 83
2/7/05 at 6:44pm
Thread Starter 
Hey,
Checked my tracking with UPS and it will be here tomorrow morning.I tried a couple times today chatting with dell about this price match thing but I kept getting calls at work and had to disconnect.I will give it a try tonight and see what happens.All this crap with customer service has put a little dent in an otherwise exciting time.I think I will keep calling till I get the USA support staff and try to explain all over again what I am trying to do.I can't see dell saying to refuse the order and reorder the laptop when they have to spend money on the shipping plus build another laptop,plus paperwork,that will probably be out of production shortly.Why would they go this way instead of giving me the credit and ending it?I know I will be happy when it gets here tomorrow but in the back of my head I am wondering if it's going back and will have to do this all over again.
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post #55 of 83
2/7/05 at 7:01pm
looks like you are going to beat me! I am still in 'boxing'. I am hoping it will ship today. I musta been on the slow boat
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post #56 of 83
2/7/05 at 9:02pm
Argh!!! My 700m was shipped out at 7:00 am this morning from the Purolator depot and being the smart guy that I am, I figured that I'd get it sooner if I asked them to deliver it to my office... well, the driver didn't come around until 5:35 pm. Office doors close at 5:00. So needless to say, I did not get it. And it's not available for pickup yet, so I have to wait another day... hopefully, the dummy remembers to come earlier tomorrow.
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post #57 of 83
2/7/05 at 9:05pm
I was really hoping mine would ship today. Well, I will be happy as long as I get it by Firday. If I have to wait until Monday, I will go INSAINE!
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post #58 of 83
2/7/05 at 11:12pm
jack_butler
Once you have your service tag go to "manage my systems" and load your new computer as one of your managed systems then you can pull up the service tag and you will be able see which model LCD your getting. LeeU
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post #59 of 83
2/7/05 at 11:15pm
My system shipped I'm going to try to contact dell again and get my system tag #
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post #60 of 83
2/7/05 at 11:17pm
Quote:
Originally Posted by Kramer673
I had my conversation emailed to me also.When I get it I will post.I can't believe how pissed I am right now.This woman was trying to tell me that i don't get a price match because I have upgraded parts on my 9200!What the hell is that.Finally i asked for a case number and wanted the number to someone who speaks fluent english and knows what they are talking about.She told me I would have to call back.Bottom line price matching is price matching dell you build the exact computer as you ordered and give the customer the difference in price.That's how it works at best buy and everywhere else and it should be the same here.
I'm not sure if I understand the exact situation you're in, is this a replacement system you've ordered? If so, it can be very difficult to get Dell to match coupons used on the prior system. But...one way you can work around the problem is by getting them to issue you a Dell credit for the difference. Assuming you're going to buy something else from them in the future it shouldn't matter to much to you, and it makes a *big* difference to them because they get to keep the cash. I.e., keeping the top line revenue is their biggest priority.

I'd recommend when you next speak with an agent to point out what the actual $ difference between the two orders is, and give them the option of either giving you the better coupon or issuing a store credit (it's called a 'concession code' or something like that). If you make it clear that you're trying to help *them* out by being flexible, you should be able to finesse it out of them.

Good luck.
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