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A bit perplexing...

post #1 of 21
Thread Starter 
Hey guys,

Just built my new Rig, my *first* rig, and I have run into a nice problem.

After a healthy amount of activity, there are times when the computer will just cut power, a total power failure. No warning at all, just shut down as if somebody ripped the cord off the back of the system. It was happening for a while the first day or so when I was gaming, but it was hooked into a funky outlet that wasn't properly grounded (I think) so I changed the outlet, and it hadn't done it for a couple of days.

Then, last night I left the computer transferring files from my laptop, and came in this morning and it had cut power again. Anyone have any ideas how this is happening?

Here are my specs:
-ASUS A8N-SLI Deluxe nForce4
-AMD Athlon 64 3500+, (Winchester)
-OCZ Enhanced Latency Dual Channel Platinum Ed. 184-Pin 1GB DDR PC-3700
-GeForce 6800 GT PCI-E
-2 Western Digital Raptor 74GB 10,000RPM SATA HD, Raid 0
-Maxtor DiamondMax 10 200GB
-OCZ PowerStream 600W PSU
-Cooler Master CM Stacker Full-Tower CASE
-Creative Labs Sound Blaster Audigy2 ZS PCI Sound Card
-Sony Internal 16X DVD+R / Double Layer/DVD+RW Drive
-APC SurgeArrest PRO UPS

This may or may not have anything to do with this issue, but the only defect I can think of on my part is that while installing the stand-off/motherboard support pins at the very beginning of installation, I broke off one in the lower right hand corner of the motherboard (this is before I put the motherboard on the case) so there is no stand-off in that area (the pin was lodged in the hole where I broke it off preventing me from using it)

Anyone have any ideas?

Thanks,

Rakewell
post #2 of 21
Well, the stand of thing is pretty much irrelivant, dont worry about it.

These sudden power cuts are usually very varied in reasons. Ive many cases which were like yours.

The several reasons ive seen this happen is:
Faulty Power Outlet
Dodgy power supply
Bad power cord (the cord that goes from PSU to wall outlet)
Faulty power lines and molex plugs.
Cheap defective fan

But from what i see in your case, the main cause should be the last 3, or maybe your OCZ PSU was a defective. I would replace the power cord from PSU to wall socket and see how that goes, then i would check each power cord that is not part of your PSU and also your fans.

Well, that's all i can think of. Or maybe it could be in the software, but on that note, im not sure at all.
post #3 of 21
Thread Starter 
thanks for the reply NovaShine...

I think it is power, too. I plugged the computer + Surge Protector into a different outlet across my office when it was happening frequently, and it hadn't done it again for a couple of days; then I woke up this morning, and it was off!

The APC Surge Protector is from 1999... do you think it should be replaced? Anyway to check it?

When you say faulty power lines and molex plugs, do you mean within the computer case, or the system of my house?

I have 4 fans in my system, and I have been plugging them in sort of indiscriminately. Any suggestions as to how I should plug them in?

Is there a diagnostic tool that I could use to ascertain which one of these it might be?

Thanks for your help, mate.

Cheers,

Rakewell
post #4 of 21
Well, for the surge protector, i would most definately check on it. That's been like, what, 6 years?

As for those lines, im talking about within the case. There were several cases of line problems when i had a look at a few people's PCs, exhibiting random restarts and equiptment failure. For example, there was one where the PC wont even start. I unplug the PC for about 20 seconds, plug it back in, short the motherboard pins for start with a screwdriver and the fans spin up for under 1 second, then everything dies and the power button stopped responding. Before that problem occured, the user was experiencing problems with her CD drive, so being perplexed with the problem, i unplugged the CD drive and turned it on again and it worked. But apparently, it was the wire that powered the cheap 120mm fan on the front of the case that was to blame. The fan worked perfectly, no problems until this problem occured. I took the fan out of the loop and the CD rom and the PC worked just fine.
Another case was of 2 hard drives clicking and random restarts. He thought his power supply was to blame, so he replaced it, the problem remained after that and it turned out to be the cheap Y connector that fed both his HDDs with power. Rerouted a few cables and took the Y out of the loop and problem fixed.
In both cases, the wires looked perfectly fine when i took them out. No burn marks, no loose pins, nothing.

As for fans, well, i plug em in everywhere, but it's suggested that you dont plug cheap fans on the same molex lines as hard drives as power problems with the fan can cause data corruption or drive failure.

For diagnostics tools, to my knowledge, there are none.


Good luck on finding the culprit
post #5 of 21
Thread Starter 
Thanks for your help, I'll check on those things.

Could it be processor heat related, maybe?

Have a good one-

Rakewell
post #6 of 21
Sorry about your problems, I just have to say that is a DAMN nice setup. That EL OCZ memory is some of the best you can have on an A64 system. The PSU too. Actually the whole setup is pretty much EXACTLY what I would build at the moment, with the small exception of the Sony DVD writer.

Nice job, I hope you get it working and everything works out for you
post #7 of 21
Thread Starter 
Thank AMDZen,

Yeah, I like the system. Other than this issue, this computer smokes. I got everything for under $2,300, and I cannot wait to add another Geforce 6800 for SLI and overclock.

I do wonder, though, if the OCZ 600 Powerstream can handle the extra video card; do you happen to know if there is a six-pin power adapter one buys to hook into the card itself?

Also, just out of curiousity, why didn't you like the Sony DVD Drive?

Cheers,

Rakewell
post #8 of 21
I just prefer the other brands out there more. Sony doesn't offer anything new to writing DVD's, nor do I know if they are quality. I am sure they are, I just know that NEC, Plexter, and even Lite-on have quite a few tweaks you can do. Like BitSetting, hacking the firmware for better performance, sometimes even getting faster write speeds on older models, so on and so forth.

And yes, that 600 will be able to handle anything and everything you throw at it. You should have gotten the connection with the PSU itself, either that or you will get it with the Video Card. At least you should
post #9 of 21
I have a surge protector...i keep kicking the off button....yours could be bad...being 6 yrs old, though
post #10 of 21
Quote:
Originally Posted by Rakewell
Thanks for your help, I'll check on those things.

Could it be processor heat related, maybe?

Have a good one-

Rakewell
Probobly not, since it shutdown when the processor was in no way 'loaded' and it seems to happen randomly. The board can force a shutdown due to thermal problems, but it's a very slim chance, though i would check everything since it's such a perplexing problem.
post #11 of 21
On other forums, I've read about a lot people having problems using multi-rail PSUs, like yours, with the Asus SLI motherboards. In most every case the problem was solved by swapping them for high quality single-rail PSUs.
Hope this helps.
post #12 of 21
Thread Starter 
OK,

I think I fixed it, but this is most curious.

I plugged a power adapter into the EZ-Plug for SLI... there was an LED lit red on for the motherboard which had to do with the EZ Plug, so I plugged a four pin power adapter from the PSU into that, and the LED turned off.

However, I do not have an SLI configuration, I only have one 6800 GT at the moment.

Since then I have been gaming and doing my normal activity without a single shutdown.

Anyone have any thoughts on this?

Cheers,

Rakewell
post #13 of 21
can you elaborate on "power adapter"?
post #14 of 21
I can only assume the mainboard was attempting to pull too much power across the +3.3v and +5v rail causing the power supply to fail and 'shut off' the system. I'm also assuming the 4 pin power adapter was a molex connector and the mainboard was needing more juice from the power supply off a +12v rail.

I had a similar problem when I first got my 6800GT. My power supply couldn't handle it so I'd have random reboots.
post #15 of 21
Thread Starter 
Quote:
Originally Posted by NovaShine
can you elaborate on "power adapter"?
sorry, I guess I mean 4 pin plug.
post #16 of 21
Thread Starter 
Quote:
Originally Posted by Melodis
I can only assume the mainboard was attempting to pull too much power across the +3.3v and +5v rail causing the power supply to fail and 'shut off' the system. I'm also assuming the 4 pin power adapter was a molex connector and the mainboard was needing more juice from the power supply off a +12v rail.

I had a similar problem when I first got my 6800GT. My power supply couldn't handle it so I'd have random reboots.
Yeah, that sounds about right... especially the part about the molex connector. Curious, though, that ASUS designates the "EZ-Plug" to be used for SLI-Configuration in the manual.

Melodis, do you think that I need a different power supply (I use OCZ 600W Powerstream), or was I simply underpowering the motherboard?

Thanks,

Rakewell
post #17 of 21
The OCZ Powerstream 600 is a very nice power supply. Unless it's defective I wouldn't think you would need a different unit.
post #18 of 21
I would suggest looking at programs like the Overclockulator and calculating your Wattage draw across each line, then comparing it to the specs of the OCZ to check if it's giving enough power.

But, the characteristics of a PSU not giving enough power is clicking hard drives and random reboots, not shutoffs. Shutoffs typically indicate electrical problems and the protection systems of the PSU kicking in to prevent disasters, or the motherboard shutting down because the CPU is getting too hot.
post #19 of 21
Thread Starter 
Novashine,

Thanks for your reply- I think I figured it out.

Here's what I did: I used too many separators when connecting the motherboard to the back of the case (I believe there were 3 too many) and those pieces were rubbing against the motherboard, causing it to short out and shut down (there was even one underneath the processor). I took out the extra separators, and it has fixed the problem. Just to be certain, I am replacing the motherboard and processor (they are still under 30 day warranty) in case of any damage.

I know, I know. I am a n00b. But I will never make that mistake again.

I also thought about what you said with heat, and ordered a Zalman Copper CPU Cooler. That should help, and with arctic silver, I should be able to overclock without a problem.

Can you recommend good overclocking programs for CPU/RAM/Video?

All the best,

Rakewell
post #20 of 21
i was thinking of using the same power supply in my set -up. that ocz ram you got is that revision 2?
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