I decided to make this it's own thread after replying to a previous post. The content below is from a problem I have experienced with Dell- I am not saying this is going to happen to you and I'm sure some of you may have had good experiences with Dell but in hopes to save someone from problems- here is my advice...
Let me tell you why never to buy a Dell product-
1. Dell uses DELL specific parts and you are usually stuck with buying only from DELL when you need to upgrade. Dell also doesn't use AMD parts because they are in bed together with Intel.
2. Dell financing is HORRIBLE- my wife bought a Dell (before I met her) and to get her computer, she agreed to 16% interest in financing. Over a year of making $100.00 payments, her bill never went any lower. I looked at the bill and noticed they had increased her monthly interest rate to 28.5% and added a so called "service charge" of $35 to her bill. $100.00 payments a month were not putting a dent in paying the computer off and she owed the same amount as when she first bought it.
3. Dell Service is HORRIBLE- When you buy a computer from Dell, you talk to a U.S. saleman who will help you with ANYTHING in order to make their beloved SALE.
After you buy your Dell- you will probably NEVER TALK TO ANOTHER U.S. REPRESENTATIVE because Dell outsources it's customer service to India. Not only do you NOT resolve your problem, but you also get a person with a list of answers of what to say who can not speak English very well. I don't care where you are from but if you can't help resolve a problem- don't give me some pre-defined answer chosen from a list!
4. Dell will try to screw you- speaking to Customer Service in INDIA...I paid off the balance of my wife's Dell-so-called-computer in one lump sum of $1,232.86 (for this amount I could build a computer that runs circles around this piece of ****) which actually amounted to $2,432.86 after a year of the $100.00-$200.00 payments she was making a month. I confirmed with *INDIA* that this was paid off only to get a bill the following month for $42.28 of a "remaining balance."
BULLSH**....I spent even more hours on the phone talking to India to correct this error which after two weeks, an e-mail confirmation was sent saying that all payments are complete and up to date.
Just recently, my wife received a bill from Dell...
Apparently Dell seems to think that she still owes 41 cents!!
I joke with my wife all the time now that if she ever wants to spend $2000.00 on a computer, let me build it or order it from somewhere else.
Let me tell you why never to buy a Dell product-
1. Dell uses DELL specific parts and you are usually stuck with buying only from DELL when you need to upgrade. Dell also doesn't use AMD parts because they are in bed together with Intel.
2. Dell financing is HORRIBLE- my wife bought a Dell (before I met her) and to get her computer, she agreed to 16% interest in financing. Over a year of making $100.00 payments, her bill never went any lower. I looked at the bill and noticed they had increased her monthly interest rate to 28.5% and added a so called "service charge" of $35 to her bill. $100.00 payments a month were not putting a dent in paying the computer off and she owed the same amount as when she first bought it.
3. Dell Service is HORRIBLE- When you buy a computer from Dell, you talk to a U.S. saleman who will help you with ANYTHING in order to make their beloved SALE.
After you buy your Dell- you will probably NEVER TALK TO ANOTHER U.S. REPRESENTATIVE because Dell outsources it's customer service to India. Not only do you NOT resolve your problem, but you also get a person with a list of answers of what to say who can not speak English very well. I don't care where you are from but if you can't help resolve a problem- don't give me some pre-defined answer chosen from a list!
4. Dell will try to screw you- speaking to Customer Service in INDIA...I paid off the balance of my wife's Dell-so-called-computer in one lump sum of $1,232.86 (for this amount I could build a computer that runs circles around this piece of ****) which actually amounted to $2,432.86 after a year of the $100.00-$200.00 payments she was making a month. I confirmed with *INDIA* that this was paid off only to get a bill the following month for $42.28 of a "remaining balance."
BULLSH**....I spent even more hours on the phone talking to India to correct this error which after two weeks, an e-mail confirmation was sent saying that all payments are complete and up to date.
Just recently, my wife received a bill from Dell...
Apparently Dell seems to think that she still owes 41 cents!!
I joke with my wife all the time now that if she ever wants to spend $2000.00 on a computer, let me build it or order it from somewhere else.
)
Damn they sent me a hairy d00d that was scratching his beer belly. 
