I promised myself i wouldn't come here and rant about my brand new 7700 needing repair,but after todays phone call from support i need to vent.
I recived my 7700 on 12/30/04 and was so happy.after fooling aroung with it for a few hours,i noticed it was over heating.First call to tech support was the normal check for dirty fans(machine was 4 hours old).After a little more experminting,i notcied that the fn and windows keys also didnt work.Second call to support i was instructed to remove the keybord,reseat the cable and try it again.Nothing.They told me to call back on Monday,when i did,we finaly decided it needed to be sent back in.Ok,no problem,i understand stuff happenes and there a new modle.After about 3 weeks,i recived a call on 1/26 saying that they had replaced the defective cooling fan and they were waiting on a replacement Motherboard......Cool,at least there's problem and they were realy nice about things.
Well today i get a second call from support telling me after some "further" research they found what appered to be superglue on the motherboard and the started questioning me as to wether i did this.I was shocked!I didn't do any such thing!Now i'm getting mad because this guy on the phone is telling me there's no way that i didn't do this and to dig the knife alittle further,he told me thre voiding my warenty!At this point i went off the wall and told him to keep his Fu**ng machine and refund my money.He then tells me he cant do that and to call Customer support.
So after cooling down alitle,i called Support and they are looking into things and asure me everything will be worked out.We will see.All i can say is my stock in Alienware is at 0 now.I mean come on.First i have a bad motherboard,now there's glue on it causing the problems?Mabey if they checked there machines before they left the build shop this kind of stuff wouldn't happen.All i can say is if tech support tells you to do something,VIDEO TAPE it,and send the tape to them with the machine.Now i may be out 2400.00 at 24% interest rate,Man i need a drink
Sorry for my rant,but like i said i have to vent.
I recived my 7700 on 12/30/04 and was so happy.after fooling aroung with it for a few hours,i noticed it was over heating.First call to tech support was the normal check for dirty fans(machine was 4 hours old).After a little more experminting,i notcied that the fn and windows keys also didnt work.Second call to support i was instructed to remove the keybord,reseat the cable and try it again.Nothing.They told me to call back on Monday,when i did,we finaly decided it needed to be sent back in.Ok,no problem,i understand stuff happenes and there a new modle.After about 3 weeks,i recived a call on 1/26 saying that they had replaced the defective cooling fan and they were waiting on a replacement Motherboard......Cool,at least there's problem and they were realy nice about things.
Well today i get a second call from support telling me after some "further" research they found what appered to be superglue on the motherboard and the started questioning me as to wether i did this.I was shocked!I didn't do any such thing!Now i'm getting mad because this guy on the phone is telling me there's no way that i didn't do this and to dig the knife alittle further,he told me thre voiding my warenty!At this point i went off the wall and told him to keep his Fu**ng machine and refund my money.He then tells me he cant do that and to call Customer support.
So after cooling down alitle,i called Support and they are looking into things and asure me everything will be worked out.We will see.All i can say is my stock in Alienware is at 0 now.I mean come on.First i have a bad motherboard,now there's glue on it causing the problems?Mabey if they checked there machines before they left the build shop this kind of stuff wouldn't happen.All i can say is if tech support tells you to do something,VIDEO TAPE it,and send the tape to them with the machine.Now i may be out 2400.00 at 24% interest rate,Man i need a drink
Sorry for my rant,but like i said i have to vent.
