I have a completely different experience with retailers. I have said before, and i'll say it again, i buy the complete accidental warranty from compusa and recently, for some reason, my hard drive was fried, so i had to go to compusa. They said that they had to send it to sony to get fixed, so they sent it and got it back one week later, they booted it up, realized sony had screwed up, so they called sony, told them their error, and sent it right back, without calling me. the guys at compusa are real computer nerds, just like you and me, so they care (kinda....) But anyway, they gave me great service and have done so at every one of the times i have had to deal with them. And it has been quite a few times. I have noticed that the less computer retailers tend to have less quality in their warranties, but something like compusa, almost centrally a computer retailer, is much better.