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Alienware, I am disappointed

post #1 of 27
Thread Starter 
So my cousin's new ALXs cooling system totally goes insane after a couple months of having it, and now the temperature rises insanely high and the system shuts itself off before it can even reach Windows. Go ALX, go alienware, he now has to send it in, get a big enough box, package it himself, then go out and send it himself.

My even newer expensive Aurora with the whole bit (FX55, 6800, etc.)'s lighting ice eyes go out, and while this does not affect performance, I still paid for it, and expect it to work for more than a few months. The phone technicians were all but useless, had to refer to their computer for EVERY question, which took 10 minutes wait for each averagely, and their english was lousy to say the least. Half of my conversation consisted of me asking "Excuse me?" I am not trying to be nasty, but me and my cousin did not pay so much money for a mediocre, crappy system. Upon obtaing his ALX, his DVD burner drive DIDN'T EVEN OPEN. THis is not acceptable considering how long it took to make, and ship, and pass through all that quality control (quote unquote). I am VERY unhappy with this turn-out, and I expected to be treated better, now we both must send in our computers and will have to wait Two+ weeks to get it back, and with Alienware it's ALWAYS the +, never an early ship. I very much may soon regret my purchase, I post this here, because I have no other real way to vent my frustration.

"Plays crappy on Alienware."
post #2 of 27
hey can someone tell me the jericho story and why he left? Didnt it have something to do with the underclocked ALX? And I dont mean that to be sarcastic, I just never heard the story.
post #3 of 27
I'm his cousin, Swift. Some of you may remember me.

I got my Alienware ALX back in September, cost me 6.3k. Which is a LOT of money for a computer. First problem, one of the DRIVES doesn't even open. What kind of quality check, misses a freakin drive? Seriously, first major disappointment. But I shut up about it, I waited 3 months for the damn thing, I didn't want to have to send it back. Oh and by the way it didn't even come with the correct wiring to connect the monitor to the tower, that right there cost me another 100 dollars to figure out.

So then the other night, the sh*t really hit the fan. I am talking to my girlfriend on AIM, and BOOM it goes blue screen and the temperature FLIES up to 140. PC shuts down. It can't be turned back on without the temperature flying up to 140. So alright I went to sleep, in the morning, I turn it back on and in 1 minute it went from 70 degrees fahrenheit to 140. Yet again, completely useless.

Also, buying an ALX, aside from the cooling system, is an OUTRAGEOUS waste of money. I have NO advantage whatsoever over my cousin's normal system. Oh wait, I do have an advantage! The cooling system that broke my computer! AMAZING! ALX is totally not worth the extra money.

Don't get me wrong, on the offchance that this computer actually DOES work, it's great. Except for the permanently not working drive. I am sadly currently on my 4 year old Dell, the Dell that I have had for 4 years and put through hell STILL never had any problems like my 6.3k alienware ALX did.

It's really a disappointment, my Alienware is now waiting to be sent back for repairs, and I'm left without the computer I need for my college work and entertainment.

I feel as if I should get some form of compensation or some form of guarantee of a better system when I get it back.

Really disappointed. -Swift
post #4 of 27
"
Also, buying an ALX, aside from the cooling system, is an OUTRAGEOUS waste of money. I have NO advantage whatsoever over my cousin's normal system."

aww... looks like someone didnt do enough research. boo hoo.
-
you should have built it yourself, cry me a river.
post #5 of 27
Sorry to hear about the problems you are facing. Are you dealing with your ALX rep for post purchase support? Disregard ASTU, he/she is being really bitchy after teaming up with Commish. A couple comprised of a DIY freak and a Dell-head can not be productive, especially on AW boards.
post #6 of 27
thats irrelevant.

anyway, swift, if you wanted a system that would ship fast, be cheap, and be inspected to your own degree, then you should have built it yourself. these things happen with computers, just because its an alienware doesnt mean its supposed to be better then any other PC. they didnt screw up your order, they didnt do anything terribly wrong on their end, they didnt do anything that cant be fixed in time.

deal with it.
post #7 of 27
Well see ASTU, I have a girlfriend, and I'm not a virgin. Some people, like yourself, seem to be. Or if you're not, you're porking the ugliest slab of meat you've recently found. Now anyways I wanted an ALX for the style. I'm the kind of person who would pay 5 thousand more for something that looks better. The point of this post wasn't that I made a mistake in my purchase, it was that the specific system I got wasn't up to par with what it should be. So go delete your utterly pointless post and go build yourself a computer.
post #8 of 27
I've kinda left the forums, but not really. Just too busy with a bunch of other things and have had NO problems with my AW system. w00t!
post #9 of 27
astu if ur such a DIY freak what exactally is the point in being in a computer forum??? i mean almost all of these are computer manufacturers forums
post #10 of 27
Although I Love alienware's customer service and everything else about them, I hate how whenever I call in i get some guy who I can hardly hear and who can barely speak english. And because im so polite, i just act like i can hear him and im like "ok, that helps, thank you" then i hand up. I really hope they dont outsource their CS to like india.
post #11 of 27
I never understood that one: giving a watercooling system to people that doesn't know how it works seems unappropriate. watercooling systems are for high-end users that are computer savvy. AW throws in the ALX a damn great feature but also a pain in the ass for people that are less computer savvy or that just doesn't know much about watercooling.

it's not against people here buying an ALX and doesn't even knowing what's watercooling system is, it's against AW that give something that need a minimum of maintenance once in a while and apparently don't even give some clues about it... and it's not a very easy task for people that never did it... I mean you don't give someone something that has to be maintained once in a while without telling him that he'll need to remove everything, empty his tubes and reservoir and then get distilled/de-ionised water plus colant liquid, mix it then fill at 90% the system, do a burn-in test, check for leaks, etc, etc

anyways, in the long run, the water inside the reservoir and tubes CAN form sediments that will stick inside the waterblocks which will block heat transfer. Also dyes can enhance this problem.
A dusty radiator can lessen heat transfer and keep the cooling system hot.
If there's too much evaporation, since they'll be less water, the water will be hotter.
Depending of the mixed water you can get algea and corrosion inside the tubes and blocks which will again block heat transfer.
etc etc etc

there's a lot of problems that can arise from having a WC systems and you should definitly check your system and do a little maintenance... maybe even give AW a call and ask them about water additives that may had added, alea/corrosion/sediment formation and everything that could interfere with heat transfer. You still got to protect your warrenty and you might prefer having AW rep assist you while you do this...

I am sure AW tried to put something in that that would need the less amount of maintenance possible and used high quality water additives and all... but it's not like they were using 3M Fluorinert... or are they? ^^

hope it helps a bit ^^
post #12 of 27
I sometimes just think that stuff happens. Sometimes it happens to you or me. Personally speaking, as much as I would just love to get an ALX, one thing deters me and that is the fact that the ALX is new, so new that I am sure that AW are still learning about them as they build them. New tech = new issues and problems.

Now, knowing only what I have read here on this board...I would guess that water-cooling is new to most of us here...myself included. I don't think that even with all the recent exposure that it has received that water-cooling is in any way shape or form is main-stream. It's too new and compared to other tech, is relatively speaking very young yet.

My point being, if you're still reading...lolol...is that in my opinion, anyone who buys a WC machine must be prepared to have issues. Preventative maintenance and keeping a wary eye on all critical components would be required on a daily basis.

So in closing, Swift, I hope you get some relief with your efforts from now on. And I'm not taking shots at you or any ALX-owner, it's just my thoughts on an issue raised here.

Red
post #13 of 27
It sounds like both of you have some legitimate gripes, but it's not really helpful to complain about things you can't control at this point. You should have swapped out that bad drive right away, AW will replace it for free. It was likely damaged in shipping, there's no advantage for anyone for them to ship it broken on purpose...

Hopefully, you'll both be taken care of at this point and your problems will be solved quickly. And the guy that bought the ALX, you did pay for exceptional service. Hardware fails sometimes, so I can't really blame AW for the cooling problem, but I can judge them on how they take care of it at this point.

Get those things boxed and depoted and let us know how it turns out.
post #14 of 27
Quote:
Originally Posted by redphyve
My point being, if you're still reading...lolol...is that in my opinion, anyone who buys a WC machine must be prepared to have issues. Preventative maintenance and keeping a wary eye on all critical components would be required on a daily basis.
exactly... AW is trying to put WC mainstream and it shouldn't because WC is a tricky thing... anyways give us some feeds as to how it goes in solving your issues ^^
post #15 of 27
i thought ALX was supposed to have premium service.
they should help you take care of the problems.
you should have kept the original box.
some people (ebayers) would pay just for the box.
post #16 of 27
Guess I have some studying up to do on WC systems. I like to DIY so this will force me to learn how to maintain such a system.
post #17 of 27
Sounds like the pumps died. If the water does not flow, your temps will skyrocket.
post #18 of 27
^^, yep, because there are no fans, so when that water is not cooling, the temps blow up.
post #19 of 27
yeah that is another possibility... though without a pump a WC system is pretty much running without any cooling... have you ever seen the movie on the net in which they remove the heatsink and then you see intel cpu shutdown after 15 secs and then you see the amd cpu burn within 10secs? That would be the same except that now every board shutdown before the cpu burns... but the pump could be broke but still powering on. In that case, it would make the 'living time' up to a minute like it is in this case... good observation I forgot about the pump ^^

DB, I think it's common sens to know what you have in your hands, whatever you have a computer, a car, a bicycle or even a bigwheel (ok that one is too much ). If you can learn to change your engine oil on your car, you certainly can learn how to refill a WC system. There's a lot to know about WC: tubes, fittings, cpu/gpu/northbridge blocks, radiators, pumps, reservoirs, water flow, how to chain blocks, water additives, water dyes, corrosion, algea, sediments, water types, evaporation... But it's not harder than knowing what FSB, dual channel, ddr1 vs ddr2, cpu, gpu, etc are ^^

edit:
PExeter: yes WC systems have fans... but they are silent 120mm and they are on the radiator... depending of the size of the rad, it can have 2 fans but usually it's 1. Without a fan on the rad, the water wouldn't cool ^^
post #20 of 27
Quote:
Originally Posted by Swift
Well see ASTU, I have a girlfriend, and I'm not a virgin. Some people, like yourself, seem to be. Or if you're not, you're porking the ugliest slab of meat you've recently found. Now anyways I wanted an ALX for the style. I'm the kind of person who would pay 5 thousand more for something that looks better. The point of this post wasn't that I made a mistake in my purchase, it was that the specific system I got wasn't up to par with what it should be. So go delete your utterly pointless post and go build yourself a computer.
Nice to see you back swift....
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