A month for a corporate client or anyone?

Davenit,
I sent this to an Alienware VIP.
Welcome to NBF AlienwareForums.
-Scott

I agree, i'm also begining to loose my patience.

I ordered a system, on 20 january and yesterday i was only in phase 6, now, due to an add HD, i'm on phase 2 and will probably begin to 3, 4, 5 and 6 and not directly to 6 as i was before.

I'm thinking of cancelling my order if all isn't faster, i'll wait on monday to take my decision, cause last year, i ordered a dell laptop, and i received it 2 weeks later.

uumm right now there on backorder...the 7700s at least due to a lack of available GPUs so its not AWs fault sagers having the same problem i believe

Even a "custom" Dell is preconfigured. This preconfigured system may be altered to fit a specific order but for the most part its basically taken off a shelf and shipped. I'm not bashing that process at all. Its just a different process than what Alienware uses.

I just sent an email to AW, i took my decision.

I asked them that if i won't return back to phase 6 after the payment, i'll want my HD on the box and i'll install it myself, it won't take 2 weeks for me to install the HD, while it took me 2 weeks to go to phase 6.

These systems are custom built and do require payment when system is ordered.

Please do understand that these systems take time to be built.

and that the time to build is ESTIMATED.

You'd think (alleged) Corp people would read the fine print...

It is beyond the control of AW that components from their vendors are backordered. Hence, the estimated time.

you guys just have to be a little more patient, you guy have to be like me. I have been waiting for my ever since the day i ordered it on Dec 27 and its now in phase 8 but it will be in phase 9 this Monday coming up. when u get your computer youll say it was really worth the wait!!!

Dave,

The issue you are missing is that this industry (PC's) is not like any other industry in many regards. You cannot well tell your customers you can't deliver because you're not selling the same products. Same goes for me in what I do.

PC resellers can, however, stand behind these practices because that is the way their industry has been setup from day one. The widgets these guys are peddling are not commodities that can be warehoused like canned tomatoes. Go to Newegg.com and see how many PCI Express video cards they have in stock...point proven.

Vendors (component manufacturers) do not build in the quantities the commodity guys do because their environment is changing at such a rapid pace. As well, the technologies they are producing require billions of dollars of "tooling" changes at the drop of a new roadmap which happens quite often.

So whether or not you (and all of us too, believe me!) are happy with waiting for said products, that's just the way the widget crumbles.

And please don't think I'm attacking you...I never mean to come off that way and I'm sorry if my previous post read that way. I'm merely stating that you must be new to the whole Tech thing as any reseller (even the mighty Dell) has backorder situations.

This is all part of the boutique buying experience...always has been and most likely, always will be.

And once again I ask the question.........

If you knew AWs policies on payments and estimated shipping and knew you can't handle the wait, why did you buy the rig in the first place? You have no right to whine about it now.

There is a time and place for each vendor. If time is of the essence, don't order from a high end boutique. That is if you like your job.

What is the hell did you order (exactly)? What are they telling you is the hold up?

perfectly said

I couldnt agree more. I orderd mine on the 9th was told ship date the 8th. That sounds ridculous but nevertheless I wanted alienware {ha}. Its a birthday present and the birthday is the 12th. So much for getting it here by that time. I think you shouldnt be charged fully until it ships. I put this on my visa and its costing me intrest on something i dont even have in hand, and wont im told for another week and a half. which will put the order at nearly 2 months. Thats 2 months intrest. Rightfully alienware should make some compensation for the wait. Or dont advertise it until you have the goods ready. Seems like logical buisness practice to me. Wished I woulda got the Sager now. Its exactly the same chasis same specs for 30 dollars cheaper and it comes with tv tuner and remote. Oh ya and they claim to ship after payment is received in 2 days. Hmm

To those of you complaining about interest...

Maybe you bought over your means...if you cannot afford the machine and will be making minimum payments on a 19% APR Credit Card, its not AW's fault, it's yours. You should have gotten a Dell 8600.

It's always been the boutique builder's policy (Voodoo, Falcon, AW, ect) to charge up front. It keeps the kids from ordering things they'll never really be able to afford. Things used to be different and you were not charged up front...well this cost the companies tons of money in inventory that people never intented on buying in the first place.

Walk into a Ferrari dealer...tell them you want to order up a custom ride...you pay most of the cost of the car right there, not when the car ships. Buying these high end PC's is much the same but on a smaller scale. It's not for everyone...especially if you're rubbing pennies together (and there's nothing wrong with being a miser, I am myself in many ways).

Myabe this is just me but.....

BEFORE I bought/ordered my syestem I researched it. The results were as follows:

1. Buy an AW, and wait.......wait......wait.....DELIVERY!!!!
2. This is not going to be a cheap-ass deal.
3. I could get a system faster by walking into local superstore.
4. I could get one cheaper AND quicker going to Dell HP etc
5. I could get one quicker by ordering the parts locally/online and building it myself.

Those were just the main points, and as my wife said at the time during my innumerable discussions " So how is all this selling you on buying this system again?"

I knew what I was getting into from step 1.

These other people don't seem to have done their homework. I'm sorry but while I sympathise with their predicaments, it's like "Dude, you shoulda gotta Dell!"

Red

Just for infos, when u're buying a ferrari, u have to pay an advance to the company when u order.

After this, ferrari will make a spy on you if u'll be able to favorise the image of the company.

Then, if they agree, u'll need to wait 3 years and during this time, need some driving pilot course with one ferrari car.