These are my comparative experiences: My Ferrari 3400 ran out of the box... and did two laps around the house. No, seriously, it shipped with no hardware issues. But after a few weeks the keypad began to lose its lettering. Acer support in the US answered the phone within a few minutes and FedExed me a new - and improved - keyboard with no hassles. In comparison, some years ago, my trusty Thinkpad 600e crawled out of the box with a failing DVD drive. Same story, at least back then: IBM sent a new drive with no arguments. (The IBM Tech actually listened to the noisy unit over the phone and declared it was a drive headed for an early death.) So in this case, the Acer machine had less serious manufacturing problems than the IBM machine and the same level of support as did IBM in the golden era of IBM quality and support. But none of this is statistically indicative of anything.
(As for software, I”ve been having problems with the NTI DVD burning program that came free - but somewhat crippled, upgrade now, now, now!!! - with the Ferrari. Tech Support’s best answer here, also speedy but much less satisfying, was to restore the original image and then see if the problem is with NTI or some other user software I installed later. (Yes, I made the fatal mistake of not testing all of the manufacturer’s junk before installing my own junk!) But that’s the answer all companies seem to favor, and given the complexity of Windows, maybe the only one they can give. So I “upgraded” instead to Roxio... which has not been a clear improvement so far in that it has a couple of annoying minor problems of its own which haven’t been fixed despite discussion of them months ago on Roxio’s own forum. Oh well....)
If it ain’t broke... it must not be a computer