Well, to make a long story short, I have been having non stop problems with my Inspiron XPS system and unfortauntely things have dragged on long enough that I can no longer get a refund on the machine. Dell has told me though that because of the lengthy list of problems that I have had with the machine (overheating CPU, two bad LCD's, non working touchpad) that they would be willing to make an exception and exchange the machine for one of their new I700 systems. I am seriously considering their offer, as after three months of problems I am still awaiting a touchpad and LCD replacement and desperately need a working laptop.
Is the build quality any better on the I700 series? What sort of problems have you guys had with yours? Also, is there any sort of extra warranty service that I could try and get out of them as part of the exchanged? Right now I only have their three year complete care with accidental care and XPS 24 hour service and I still find that their service is dismal at best. I now I would be taking a slight loss by doing the trade, but at least at the end of the day I would finally have a fully functioning laptop. Any comments on your I700 experience would be much appreciated as I need to get back to them before they change their mind and I am stuck with this non working brick for good.
Is the build quality any better on the I700 series? What sort of problems have you guys had with yours? Also, is there any sort of extra warranty service that I could try and get out of them as part of the exchanged? Right now I only have their three year complete care with accidental care and XPS 24 hour service and I still find that their service is dismal at best. I now I would be taking a slight loss by doing the trade, but at least at the end of the day I would finally have a fully functioning laptop. Any comments on your I700 experience would be much appreciated as I need to get back to them before they change their mind and I am stuck with this non working brick for good.
