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Has anyone upgraded to Gold Support?

post #1 of 7
2/16/05 at 10:30pm
Thread Starter 
If you have I would like to know how to do this.


thanks,

Robert
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post #2 of 7
2/17/05 at 7:31pm
I'd call and ask... I think I have Gold support but I don't know why. If I look at the systems in my account, my M60 has Gold Support, the regular warranty, and Accidental Care...

perhaps you could tell me -- what's different about Gold support?
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post #3 of 7
2/17/05 at 9:29pm
Quote:
Originally Posted by Dell website
Premium Plan - Mission-Critical Coverage

You get all the protection offered by the Standard Plan, plus Gold Technical Support4 for Dell's fastest possible path to problem resolution.
Dedicated, toll-free phone support designed with average 2-minutes answer speed
Bypass basic troubleshooting questions as needed and connect directly to high-level technicians who can address your specific problem
Direct contact with industry certified (A+ or MCP), highly trained senior technicians
Resolution management by single technical account manager
Seamless support for third-party software and hardware vendors
Regular notification of system BIOS, drivers and hardware updates
Service Management Reporting providing your quarterly usage, history and trends (upon request)
quoted off the dell site under the service and support tab on the details of a lappy.
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post #4 of 7
2/17/05 at 9:39pm
Thread Starter 
Plus - You get to speak to a *real* *Native* *English* speaker, without the 50 question trouble shooting routine that we all love so much

I will call 1-800-247-4618 to find out the details.


Robert
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post #5 of 7
2/17/05 at 10:05pm
i unno, i'm not sure i'd spend $60 canadian dollars for that... i work at a call centre, i know how to bitch my way to a manger if need be.
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post #6 of 7
2/17/05 at 10:47pm
Hmm, thanks! I'll have to find a way to call them and see how good they are.
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post #7 of 7
2/20/05 at 11:48pm
Time is Money

I've been fortunate to have had Dell's Premium support for eight years, through three Dell Latitudes, upgrading every two to three years. The cost savings of my time has paid for the extra expense many times over. No wait time, and well-trained tech support. Once, through a troubleshooting walk-through with them, we came to the conclusion that my hard drive was about to fail. I had a new hard drive in my hands the next day.

I'm currently in the research phase of a new laptop, which is agonizing for me, but if I do order another Dell, (M70 or D610), I will purchase the Premium support.
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