To anyone thinking of buying from Alienware I have this advise for you. Don't let someone's bad experience effect you from getting what you want or ruining your buying experience. I read these forums for several weeks prior to placing my order for an Area51m 7700. I must admit I almost changed my mind after reading tons of complaining threads about bad experiences that others have had. When I finally decided to go ahead and order my computer I was actually somewhat depressed! I was thinking.. here it goes.. all those bad things that happened to those other people are about to happen to me. This is not a feeling a person should have when buying a new computer. My order actually was the complete opposite. I went from phase 3-4 in one day, then jumped to phase 6 the next. Then phase 9 the very next day! Most people said that the online website order status was hardly ever correct and that when you called in to an alienware sales rep you would get an exact phase status. This was complete opposite for me. I checked the online status of my order earlier today and it said I was in phase 12! I got a little over excited so I decided to call the rep since "on these forums" I read that the site was inaccurate. The rep told me that I was in phase 9 and that my order would be shipped by Friday or Monday morning. Later that day when I got home from work there was this glorious email sent to me from alienware with my FedEx tracking number! Not counting the payment phases, my order took 6 days to complete all phases. I'm sorry this is so long winded but I just wanted to make a point to those undecided. Now I'm not saying that every order will go as smoothly as mine did. After all there is no such thing as 100% satisfaction, but if Alienware is what you want the go for it. I'm sure that the good experiences probably out number the bad ones 100 to 1. To all those users "you know who you are" that keep things positive around here, I just want to say thanks. Hopefully when my computer gets to me it will be problem free.
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2/16/05 at 10:34pm