Very disappointed with Newegg.com!!!

Resellerratings.com

Don't you have an ombudsman in the US? (The weirdest English word I've seen; I could have sworn that its Swedish) Or is it just a Scandinavian thing?

Or do it as in the movies: Sue them!

Also go to http://complaint.bbb.org. I know some people will say it is pointless, but I know others who have filed complaints against other companies and gotten stuff fixed after.

Me too, never had a bad experience. But lame they say one thing in an email and then something else when you tried to get the funds back.

I also wasn't aware that restocking fees were legal if the item was defective. I can understand if someone just doesn't like something, but defective?

I won't bore you with 'war' stories, but I've had similar problems, one was to the tune of $8K (would have been my net loss).

Each and every time I found that if you slow down or give up, they screw you. You most likely can get your money back if you keep at it, but it's more work than people seem willing to do.

Certified letters.
Use people's names/company ID numbers.
If you know an attorney, see if they'll jot a quick note on their letter head (I work for a law firm, this gambit works really well).
As mentioned, the BBB is a great tool. Use it. Make sure Newegg knows you are using it.

Newegg used to be really fantastic, but over the last 6-8 months they've gone downhill in a big way, IMO.

And yes- Amex is fantastic for working with you on issues like this. Don't know which you used; some are better than others, but if you've got an e-mail stating that there was to be no restocking fee it seems like it is just a matter of perseverance.

email back the person who gave you the assurance that there would be no restocking fee, and ask for his/her full name and position.

then call them and ask to speak with him/her, and get him/her to speak with the higher ups.

you can still get the money back.

Why did you return the first 2 laptops, Are they defective or did you just did not like the functionality? Did you try them out at all before you retirn them or did you just looked at it and said that's not what you wanted?

heh

This is what I hate most about the computer industy: how god damn shady EVERYONE is.

Heh in the process of trying not to get scammed on a stupid T42 i bought on ebay a few days ago....payment cleared 48 hours ago, no response from the seller having sent 9 emails. Woohoo. This is gonna be a fun one.

But you know the worst part is, I could just as easily get scammed by any online computer reseller too.

edit: One more point to add, specifically to Klas: There is absolutely no reason for you to be level-headed or humane about this. This is your money, do the easiest thing possible to secure it and forget about stepping on any toes. Call your CC company; tell them you were lied to and work on the issue from there. Your CC company can communicate with Newegg or even strike the charges.

Unfortunately, in my case I allowed paypal to send an echeck directly from my bank account to the seller. That's another story ;/

klas

Do not hesitate to get this resolved through Visa. Though my experience was different (with Ibuypower), because I had written documentation of their promise of service (5-10 days and it took 50), I was able to get a chargeback.

If you indeed have the emails you say you have, I'd say you are 100% sure of getting your money refunded through your CC company.

Anything any representative of a company tells you in writing (email is a form of this) is binding. Even if they have a posted policy that says there is a restocking fee if someone tells you otherwise and you act on that information (i.e. you return the notebook on the condition that there is no restocking fee) it is their responsibility to honor their promise to you in writing.

I'd prepare copies of everything you have from (emails, etc) along with as best as you can remember, transcribed phone call conversations and a statement (your version of the events and why you're initiating the charge dispute). Make sure you are as specific as possible in your statement. Include dates, times, names of people you spoke to, hold times, results, etc. And include any invoices, receipts, etc that show how much you were charged and how much you need charged back.

Call your CC company (it's usually the bank that provides the Visa) and get connected to their dispute department, they will likely give you a fax number and you can fax over all of the info you've gathered. Be persistent once you get it to them. They told me it would take 30 days minimum, 90 max. I called every few days to update my file (with any new info I had from conversations with ibuypower) and these calls made my situation seem more urgent. It ended up only taking about 15 days.

Also, once you get the chargeback, keep all of your info as the merchant's bank can dispute the chargeback and if you get rid of the info you used for the chargeback it may be hard for you to prove that the chargeback was warranted.

Newegg used to be great. They have been going downhill lately. They don't even have the best prices anymore, with their shipping policies. I hardly order from them anymore.

Amex remedies things immediately, like the same day you call them. Visa totally depends on who you use, I guess. I know MBNA did the same thing for me.

Good luck though, I hope you get this all resolved. It is unacceptable if the items had problems.

Hope it works out for you, usually when I have a dispute with any charge my Citibank Mastercard policy takes care of it no questions asked, as long as I can provide appropriate documentation. If it takes alot more time and effort than it should to process a return I learned to go straight through my CC instead of dealing with all the BS.