Pixel defect survey/report for 9860 (please post if you own a 9860) - Page 2

Morals? Did you not purchase the computer from the company under the assumption that if you do not meet the requirements for a defective unit, then it passes inspection? According to the policies of most LCD manufacturers it is not considered unacceptable for between 1-4 dead or stuck lit pixels on a screen. That being the case what would the OEM do with all these screens that they can not sell nor return? Sit on them and eat the cost would be the only answer, this is going to drive up the price on systems, which is not good for anyone. Now companies that offer a "0 dead pixel policy" do not guarantee that you will have no dead pixels when you get the machine, they only guarantee that they will replace them if you do. Now once again what do these companies do with the LCDs that have dead pixels, they can't return them to the manufacturer... perhaps they should offer options for with and without dead pixels. At that rate only people who can afford to shell out the extra funds get a perfect machine... not much fairness to that IMHO.

Huh... so that's all we needed to do all this time was put that on all of our orders we process through . Sager does not offer any sort of "dead pixel scan", during quality control they look for large defects or flaws in the screen as well as clusters of dead pixels... but never will they offer any special protection to one person or another or from one reseller to another. If their statement gives you hope then they did their job.

Notice I said "we'll see if it makes a difference the second time around." I wasn't born yesterday, and to hear you say that Sager offers no such scan doesn't surprise me in the least.

Regardless of what "the industry" considers a defective screen, if I drop 3K+ on a system, it better be freekin' perfect. I'll continue to eat the shipping cost under their 30-day money back guarantee until I get a perfect screen. To each his own.

Jon

got mine jan 25, 1 stuck red pixel just outside of the middle area, i can live witht he dead pixel but the left and right sides of my screen are also much lighter then the center so i've been trying to email sager asking if this is covered under the warranty as its obviously a manufacturing defect for a week, with no response

have 2 9860's and ZERO pixel problems

That's a horrible story, Luke. It saddens me that companies are pushing to have an obvious flaw seen as acceptable. I think the best solution is for LCD manufacturers to figure out a way to repair malfunctioning pixels. To think that companies just take returned screens with known defects and turn around and try to sell them to people who won't complain is bad morals in my book. Not trying to stir anything up. That's just my opinion. If a screen is known to have bad pixels, it should be disclosed before the sale. Then the market for those screens can be decided by those who are willing to purchase them, not by the meek who are not willing to stand up for themselves.

This is basically impossible post manufacture (or at least cost prohibitive)...it's like fixing a CPU with some internal fault.

No one is saying that they turn around and sell them to unsuspecting customers (in fact in the US it's illegal to sell something as new that's been RMAed) but what people are saying (and I agree with) is that in order to make screens that are affordable to the masses some error rate must be tolerable to the consumer. If 30% of screens manufacturered have some defect (even 1 dead/stuck pixel), that means that the manufacturer has to charge more for the good screens.

Here's an example to put this in perspective:
1 LCD costs approx $600.
10 LCDs cost 6000.
at a 30% failure rate you only get 7 LCDs
now 7 LCDs cost 6000.
now 1 LCD costs approx $817.14

Bear in mind that these numbers are pretty conservative

I Got mine on 12/15/04 and its prefect.

It's still a case of manufacturers and sellers passing the buck and costumers being forced to play russian roullette. You can dress it up all you want and say if this wasn't the case, then the cost would be immensely higher, but the fact of the matter is, I am gambleing on this purchase on what quality screen I am getting. I don't think buying a laptop should include a gamble.

How about charge a little more on the perfect screened laptops and give a good size price break on the 1 to 5 dead pixel screens? At least we'll actually know what we are getting instead of left wondering if we are that unlucky few that will get the screen that just barely meets "industry standard" .

Sure, the chances are good you'll win in the roulette game, but like someone already said, I didn't pluck down $3k on the chance of getting a perfect screen, I absolutely expect a perfect screen.

What are you complaining about exactly? You have that option already as several makers offer a "dead pixel protection policy" for some amount of money. And the point of my post was that your 3K wouldn't be enough. If a promise of no dead pixels was 300 to 400 more than the "roulette game" as you call it, I bet very few people would go for it. As we can see from the math in my previous post $100 just isn't gonna cut it.

This was my main selling point in buying a D900T via Sager


I also opted for coverage of shipping for warrenty problems back to the factory and back to me. I did heavily consider Hypertech just because of the "no dead pixel" for $99 deal, but the umbrella coverage Sager offers will eventually, after some headaches and effort on my part, not to mention waiting, give the same result (assuming I don't get a perfect screen to begin with). Really, maybe paying $99 outright woulda been the smarter way, since the shipping back and forth to the factory insurance cost me $50 ( I think) anyway.

Not really complaining, happy to be doing bussiness with Sager. And as for

Made up numbers in math equations doesn't prove a thing. Where did you get the 30% fail rate? Is that even remotely accurate? Cause that is one hell of a fail rate.

How about if we use my math:

1 LCD cost $600
10 LCD cost $6000
At a 5% fail rate you only get 9.5 LCD's
Now 9.5 LCD's cost $6000
Now 1 LCD cost $631.58

I don't know what the fail rate is, maybe it is 30%. 5% is a wild guess on my part.

Anyway, I am just looking forward to a perfect screen. I did take percautions on my course of action if I do get a screen with dead pixels and am very much prepared to follow through and these post are getting too dark so I will stop my part in this now.

Good luck to all those waiting on their 9860 and dreaming of a great laptop with the perfect screen. Congrats to those who have received their 9860 and have a perfect screen. And to those who were not so fortunate, I can imagine your pain and hope that's as close as I will get to that problem

My 9860 is now in the hands of UPS, so I will find out monday or so I guess.

cheers

I purchased and returned 2 units with bright blue stuck pixels...one was not in there "replacement zone" and the other was almost dead center. They covered the shipping back on the center and I got a refund. Now I own a 7700 and it was shipped pixel perfect on the first shot!

Yes, and it's impossible to make multiple ton tubes of alluminum packed full of people fly through the are accross continents. Heh, it's attitudes and "reasonableness" like that keep human from achieving and innovating. It's just not true, not even near true. In fact, I believe there are some LCD's manufactured that actually have 2 lcd's for each intended, one which is dormant and can be enabled if one goes bad. (I mean lcd is in each actual.)

I'm not unhappy with the LCD's I've had from Sager or anyone else, and I can accept that something I order over the internet can possibly have a defect. But it's the consumer's responsibility as much as the manufacturer to ensure quality is maintained. If you don't complain, return, demand etc. I promise you, the quality will just get worse. These are mass market items, not some one at a time work of art hand created by an artist. The whole idea is to sell as many as possible and make as much money as possible. They only improve on that which they must to continue making money.

perfect screen here...delivered day before Thanksgiving

Perfect Screen, got it in mid-november.

Perfect Screen recieved Feb. 4th.

My screen ist perfect... and of course, the machine, too :-)

My screen is perfect too. Received it January 29th.

2/10/05, Perfect Screen

Got one lit red pixel, on the right side about mid-way up and an inch from the edge. Wish it wasn't there, but everything else about it is great.

baldman