Part 12. Sager Tech Support
I called tech support for the first time today due to two TV Tuner problems. First, I lost all sound from TV Studio, and second I was unable to record anything using TV Studio. I first tried PCTorque tech support. They were very nice but shortly told me to call Sager as they didn't know what could be causing my problem. After calling Sager I was less than thrilled. Sager did not take my call right away. There was not even a wait on hold option. Instead the recording suggested that I either fill out the web form or leave a message and they would call me in the order that my message was received. I chose to leave a message and received a call about an hour and a half later. The quality of the tech support was good. The support person knew the exact cause of one of the problems (the cause of the recording crash). The other problem he didn't help me fix but rather suggested that I reinstall the drivers from the disk that came with my computer. Reinstalling the drivers didn't work, but I discovered the problem anyway. I'll list the solutions here because everyone
with an 8890 with a HT processor will need to do the recording fix and the other one may come in handy as well.Recording a tv show using TV Studio
In order to record a show using TV studio you need to first download the HT version of TV Studio from here.
It's the last item on the page. Do not install the drivers, only the program.
After that you should be able to use TV Studio to record. I would recommend that you uninstall TV Studio before doing this just to be on the safe side.I have no sound in TV Studio...HELP!
Go to the control panel and open Sounds and Audio Devices. Under Device volume select Advanced. Make sure the Aux is not muted or all the way to zero. If you don't see Aux, go to the options menu and select properties. Scroll through the list until you see Aux and put a check by it then click ok. When I installed WinDVR (which sucked by the way...had to use the power button to turn the machine off because it hard locked it) it must have set this to zero resulting in no sound for me.
When you reinstall TV Studio make sure you first uninstall TV Studio (but not the driver). Unzip the downloaded file and run the install from TV_TUNER_HT\TVFLEET\WIN2000_WDM\DISK1, not the top level. If you run the install from the top level it won't work. Sorry for the confusion.