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7700 Dead Pixle Feelings

post #1 of 32
2/28/05 at 3:03am
Thread Starter 
Guys I was wondering about how you felt about Alienwares dead pixil policy?
And what i mean by that is that would you be or are you afraid of recieving a dead pixel and being stuck with it?

the only reason that i am bring this up is becuase i talk to some of my friends and they kind of convinced that their dead pixil policy is crap.. so i was just wondering on how you guys felt?

thanks guys
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post #2 of 32
2/28/05 at 3:32am
I kinda agree with ya. I became aware, recently, that their dead pixel policy is different for the 7700. With the 7700, you can have up to 6, yes, SIX dead pixels, or SEVEN defective (light and dark) pixels and that would be considered "okay."

I'm one of those that cannot tolerate one, let alone seven.

JT

P.S. Anyone know if Alienware offers a "no-dead-pixel-guarantee" for additional money like other vendors?

JT
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post #3 of 32
2/28/05 at 3:38am
six or seven is just plain stupid, one is wrong in my book, I have a cheap 699quid Acer Aspire 1355lc laptop with a Xga 15inch TFT LCD screen with a SINGLE dead pixel I spotted a few days back after having it for a few month, told the shop I got it from, and I am expecting a time/date to take it in for a new screen.
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post #4 of 32
2/28/05 at 3:42am
Thread Starter 
This is something that NEEDS!!!!! TO BE FIXED

if you ask me
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post #5 of 32
2/28/05 at 3:51am
It does seem somewhat crazy when your buying a brand new product.
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post #6 of 32
2/28/05 at 4:17am
Quote:
Originally Posted by T4sys
It does seem somewhat crazy when your buying a brand new product.
what he said minus the "somewhat"
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post #7 of 32
2/28/05 at 5:02am
well, I got mine with 0 dead/lit pixels...if that helps...I don't think many people have had issues with dead pixels on the 7700
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post #8 of 32
2/28/05 at 6:19am
Quote:
Originally Posted by fastlappy
well, I got mine with 0 dead/lit pixels...if that helps...I don't think many people have had issues with dead pixels on the 7700
BS. your a rareity most 7700's have had dead pixels including mine and every other person on here.
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post #9 of 32
2/28/05 at 6:20am
If i had the money id buy a new screen and replace it my self.
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post #10 of 32
2/28/05 at 9:15am
It does suck ever so slightly! My 7700 arrived with paint damage on the lid and a single dead pixel. anyone know if they'll be replacing my entire screen or just the casing when i send it back for the paint damage?
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post #11 of 32
2/28/05 at 9:27am
hmmm, a second post that i'm now having to edit? network problems me thinks.
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post #12 of 32
2/28/05 at 9:35am
Quote:
Originally Posted by Forsaken1
BS. your a rareity most 7700's have had dead pixels including mine and every other person on here.

Sorry to disappoint you but I have no dead pixels....looking back in the forum, I have to say there are only a few posts about people who have them..there are many posts about the policy and even ways to correct a dead pixel and a post for a program to check for them...maybe I am just lucky then
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post #13 of 32
2/28/05 at 9:40am
Quote:
Originally Posted by jafpunker
It does suck ever so slightly! My 7700 arrived with paint damage on the lid and a single dead pixel. anyone know if they'll be replacing my entire screen or just the casing when i send it back for the paint damage?

I would assume just the casing but you never know...probably whatever is easiest...try calling and ask..plead your case for a new screen as this would be your best chance to do so...what have you got to loose
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post #14 of 32
2/28/05 at 9:44am
Quote:
Originally Posted by io NightShade
I kinda agree with ya. I became aware, recently, that their dead pixel policy is different for the 7700. With the 7700, you can have up to 6, yes, SIX dead pixels, or SEVEN defective (light and dark) pixels and that would be considered "okay."

I'm one of those that cannot tolerate one, let alone seven.

JT

P.S. Anyone know if Alienware offers a "no-dead-pixel-guarantee" for additional money like other vendors?

JT
I asked that question when I bought mine and the answer was no, and no plans to do so in the future but things change and if enough people were to complain, who knows...AW seems to be very aware of its customers and I think they listen as repeat customers just make for good business
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post #15 of 32
2/28/05 at 10:05am
Quote:
BS. your a rareity most 7700's have had dead pixels including mine and every other person on here.
That's just wrong. Mine is pixel perfect as are many others.
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post #16 of 32
2/28/05 at 6:00pm
Quote:
Originally Posted by Forsaken1
BS. your a rareity most 7700's have had dead pixels including mine and every other person on here.
Mine came with and still has 0 dead/malfunctioning pixels.
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post #17 of 32
2/28/05 at 9:12pm
mine came with 2 very annoying defective pixels, a green one on the right side and a red one on the left side
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post #18 of 32
2/28/05 at 9:36pm
No dead pixels here :P
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post #19 of 32
2/28/05 at 9:44pm
Thread Starter 
this this is what I mean!!!!!!!!!!!!!!1

We spend $3400 or more on a product that we are told will be the greatest in the world and etc but when we get it is broken ( NOT)

All, Im saying is this will hirt Alienwares return customers (maybe) due to this... I mean I would really like to get one and etv (have over half saved ) but am scard to death about having it have a lit or stuck pixil!!!



Alienware Moderators-

Do you guys have any comments on this or personal feelings.
I know that you guys may not be able to help out in this mannor but BUT we would really like to hear about what you guys think or would feel if at all possible


Thanks
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post #20 of 32
2/28/05 at 10:23pm
Quote:
Originally Posted by Gloom
mine came with 2 very annoying defective pixels, a green one on the right side and a red one on the left side
me too... I also have one bright red pixel on the left side (I'm afraid to find others)

I notice it more now because I know it's there plus it’s always lit up like a Christmas tree.
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