Yeah, that is why I got the three year warrenty off the bat. I am putting it to good use too, my laptop is going back to depot for the second time. Not that anything is actually wrong with it but when I had the onsite tech guy show up to install the new hard drive AW sent me he was too lazy to get a mounting screw out that fell into the case when I was on the phone with an AW tech a few weeks prior. So, I called AW and told them that the onsite guy didn't do what he was supposed to do, I could have installed the hard drive myself, heck I even had to help the guy do it when he came. The real reason AW sent him out there was to get the mounting screw out of my case for me, because if I went and tried to open it up on my own I would void the warrenty. That is not something I want to do. So, yeah I am going to have to send it back again to have AW get the screw out, which means I am going to be without my laptop for at least another week. Hopefully this is the last time anything needs to be done to my machine. Oh, I should say that the first time it went back was a week after I got it because the gpu cover on the chassis was not installed right and I stripped a screw trying to reset it myself. I have nothing but praise for AW's customer service. So far, even though I have caused most of my problems (except for the hard drive dying), they have gone out of there way pretty much to set things right.