Originally Posted by illwafer
I haven't received my laptop yet, but I just got off the phone with Memory4Less. If anyone has questions of this ram from this company, I suggest you call 800-821-3354 x1216, which is Kazim.
Kazim told me that they've sold a lot of this memory, and it is standard and should work. When I told him about the forum, he said that I should try the memory first before worrying about it. He was positive it would work. I said, well I haven't opened the RAM yet, but you're saying I can still exchange it if it doesn't work - and he said YES.
He also said they are out of the Kingston (not the 6000A model - I didn't ask) until April 1.
Damnit, UPS HURRY UP!
Wow it's a small world. Let me share a brief description about my experience with Kazim from Memory4less. Long story short I wouldn't believe a word this guys says.
We ordered two gigs worth of ECC ram for an engineering workstation a little while back and the memory went on the fritz. Ok no problem, simple RMA. Kazim sent the info and we sent out the ram.
Fast forward to almost a month later, he nor anyone from general support@memory4less will respond to any of our emails inquiring about our RMA, nor will he ever answer his phone. After putting myself into the queue over and over again for about an hour and a half I finally got to talk to a service "rep" who ensured me that they were processing the RMA "that day" (about 2 weeks after FEDEX dropped it off, by our tracking number) and that they'd be sending out the replacement that day or the next.
Fast forward again to the present (2 weeks after I was ensured the ram was being "processed") and not a word from the allusive Kazim nor has any ram shown up.
Bottom line, these guys come off as unprofessional hacks working part time in their garage, I don't care how they market themselves on their site. The communication has been zero to forced the whole way. If they think the ram is ok and don't want to replace it that's fine, but tell the customer that and ship them back their ram. Basically we spent two grand to use some ram for ten months then send it back to these jokers.
In summation I’ll just say that the behavior of a company like this one can drastically change from pre-sale talk to post-sale support. They tell you what you want to hear even if they may not know what they are talking about (I can only assume Kazim doesn’t as he has never replied to any of the VM’s he was left) and give you the few minutes to answer your questions because hey, it sells products. However, after the sale these guys have proven to be useless at best.
I say buyer beware of this company they are bad news. Get your ram from the respected guys like Newegg, Kingston, or Crucial because when something goes wrong they will be there, which is worth worlds more than the ram itself IMHO.
If you’ll excuse me I need to go make a phonecall..
[Edit: Better yet if you get a hold of him again let him know that we would appreciate a call.