Where to buy 9300 1GB RAM ? - Page 19

Ok I did everything but dont know how to make it bootable.

Communication is good.. But who authorized him or asked him to cancel the order ?

All I did was check status updates the way everyone else did. I asked if they could ship it faster.

That was about it. No matter what.. they can not cancel my order just like that.

He assured me that my order would ship today and I shall have the tracking numbers by X time in the afternoon. If not then he shall inform me.

I followed up on that conversation by email and I received an order cancellation.

Hey, that is my post. I did memtest last night, using that and the Hynix. 17 passes 0 errors.

That is where you are wrong sir. A business has the right to refuse service to anyone. I manage a grocery store. If someone is overly rude to one of my employees, tries to force an issue, gets violent or out of line, I promptly tell them to leave. We cash checks at this grocery store, my boss was working in the office for a sick employee. A guy had a problem (read told him a few words that were not needed) with him IDing him, he was given the option to leave or be personally escorted out by my boss, he took the fomer, lol. We no longer cash this guys checks. In the real world the customer is NOT always right.

Lonzo

I guess I missed the most recent batch. I ordered 2 gig sticks from CiC on April 18th, and I just received an e-mail April 21st that Kingston is now backordered for another 2 weeks. I guess I'll just be patient.

ls3mach. . . .it's about time people like that are "shown what's up"!!

Thia is the right ram right?
Memory - 1 GB - SO DIMM 200-pin - DDR II - 533 MHz / PC2-4200 - CL4 - 1.8 V - unbuffered - non-ECC
I got this email from kevin:

Yes.

I am not ever trying to show anyone up. I dont buy into the school of customers bullying a buisness or its employees. Most employees that deal with customers are not paid enough to tolerate being yelled and screamed at, a lot of times the complaints are so far out of their hands I question qhy the customer ever mentioned it to them and not a supervisor. If you have something legitimate that is fine, otherwise a calm attitude gets you alot further with me. I dont know if they guy who got cancelled was calm or not I was not there. Based on his post though, I would guess he was anything but calm.


This has nothing to do with this topic.
The grocery business, in my opinion, has some of the biggest gougers ever. My favorite complaint is anytime I am out of a sale item, for whatever reason, and an angry customer gives me hell over it and says they drove in from XXX to get the item. I simply ask for their ID, oddly enough the address is close, gets em 90% of the time. Sometimes their is no pleasing people.

OMG.. hehe.. man.. Im being compared to a rude and unruly 'hick' customer at a grocery store..

I deal with Fortune XX clients for a living.. I was polite the entire time. I asked questions and sent out 'polite' emails.

I got told X.. and then next day I just get an email Y.

That is not how you respond to people. I asked if I could get upgraded shipping. (ASKED... not go in his face.. and DEMAND it..)

That does not validate their CANCELLING orders. That is what I would call.. bad manners...

Bullying ? My friend where is the bullying here ? Because Kevin @ CIC had more orders than he could fulfill... hes being 'this way' because he can ?

He wouldnt do that if there wasnt such a demand suppy.

If you were to see my emails and my conversations with any customer care ud realize how 'nicely' I handle my requests.

PS: I sent Dell CS an email with "compliments" praising their CS and asked them if I could get my other laptop order slightly faster... so that I can do X & Y... they offered me a 256M USB & Expidited shipping if possible.

I sweet talk people into getting things done. Part of my job dealing with lot of people in different organizations.

Doesnt matter.. if 2 polite emails and one polite phone call.. each of which I acknowledged the fact that I understood their problem with Kingston.. and asked only 2 things:
1 - the time / date possibility of having my order fall into one of the batches of memory that get sent out as they receive the back orders from Kingston.. and I was told.. yes. tomorrow u shall have the tracking number.. very well thank you .. i'm glad and i look forward to the tracking numbers tomorrow afternoon..
When I follow up.. about not receiving the tracking numbers.. I get a cancel order from them. thats it ? That is outright BAD CS.

2 - I asked them if I could get it expidited...

I have spoken to Spartan about the same.. but they gave me options.. including cancel order.. but they asked me.. should we do that.. they did not arbitrarily just cancel it as they felt.

So... take your 'redneck' grocery store comparison and keep it...

MY BEING ANGRY STARTED AFTER THE CANCELLATION E-MAIL... not before.... UNTIL THEN I was Nice to them the entire time.. here is the communication trail of the emails and phone call..

E-mail Trail:

From:"kevin" <kevin@ciconcepts.net> View Contact Details View Contact Details
Subject:RE: Order Confirmation from CI Concepts
Date:Thu, 21 Apr 2005 13:33:43 -0400

XYZ,

Your order has been canceled. You will receive a credit for $275.00.

Thank you,

Kevin D. Cross

CI Concepts

703-369-7191 / 703-652-6191

FAX: 877-216-5056

Kevin@CIConcepts.net

www.CIConcepts.net

-----Original Message-----
Sent: Thursday, April 21, 2005 11:12 AM
To: kevin
Subject: RE: Order Confirmation from CI Concepts

Kevin,

I understand. But there are other vendors of Kingston (like yourself e.g. memory4less) that have shipped the memory to their customers overnight as a courtesy because of the delays from Kingston. Do you think you can have Kingston do that?

Also, you mentioned that the memory would ship today and I should expect tracking numbers. Please do let know the status of that.

Regards,

X YZ

--------- Phone call ------------ April 20th
Since I knew that its not them but Kingston causing delay I ask as to what kind of 'information' he had versus the info we had.. (this is about the reality of how the fulfill orders through different channels.. direct or resellers.. ) I was asking what were the expectations that Kingston had SET for them. i.e. I get visibility as to which batch my order will get into.

He is very nice and so am i.. and he tells me that I should expect to receive tracking numbers tomorrow afternoon X time.. since Kingston is on West Coast..

Fine & dandy.. Im like.. gr8.. thank you..
---------------------------------------------------------------------------------------------
Hello,

No one has been upgraded for overnight shipping due to a manufacturer
delay. Unless they have chosen to spend more to speed up the process.
The "real" status is as follows: Kingston was originally supposed to
ship out on or about the 15th of April, and now they are shipping out
some of our orders each day due to product constraints with what I am
being told as about another week (worst case) of lead time. As soon as
we have tracking information from Kingston, we will update your order
online with that information.

We apologize for the unexpected delay.

Kevin D. Cross
CI Concepts
703-369-7191 / 703-652-6191
FAX: 877-216-5056
Kevin@CIConcepts.net
www.CIConcepts.net


Sent: Wednesday, April 20, 2005 7:09 PM
To: Kevin Cross
Subject: Re: Order Confirmation from CI Concepts

Hello Kevin,

I would like to know what is the "real" status of the order. It is
already late and if its going to be this late then we might have to
consider other options.

I also hear that some of the customers have gotten upgraded to
overnight shipping.

Please do let me know.

- X Y Z

[ NO STATUS UPDATES FROM THEM ABOUT IT NOT SHIPPING BY THE 15th... WHEN I ORDERD ON 14th THATS WHAT THEY TOLD ME ON THE PHONE
ALSO I KNEW THAT IT WAS KINGSTON CAUSING DELAY SO I DID NOT BOTHER THEM TILL 20th.. WHEN I POLITELY ASKED WHAT THEY KNEW.]

--- Kevin Cross wrote:
> Dear X,
>
> Thank you for ordering from CI Concepts!
>
> Below is a summary of your order.
>
> Description: None
> Submitted: Apr 14, 2005 12:52 PM PST

My advice crashnburn. You don't have to explain yourself, don't let a geeky forum get to ya.

See, back in the day when things were more cordial, the customer was always right. Businesses stayed in business longer, more profit was made, etc. Now people, even the business owners, have a "f--k you " attitude. I don't do business with people like that, and I personally try to encourage others not to. I report mean spirited employess and businesses to whomever I can.

But, did you ever stop to think that these attitudes were developed from dealing with whiney cry babies always trying to get something for free?

I agree, we dont promote an FU attitude, infact we dont tolerate it. Myself and my boss know atleast a couple hundred customers by name, and even more by face. I am not rude to anyone, if they say or do something inappropriate we will not tolerate it. A business is in business to make money. PERIOD.

That, too, is another disgusting social attitude plagueing our society. My remarks should be considered tempered by this fact, but I am not sure, without too much thought for the moment, how to juxtapose the two, and surely additional, factors.

The thing is they should have the courtesy to say..."Mr.X we understand that you are not happy with the order. If you feel the delay is unacceptable then you can cancel the order at no charge to you."

Thats all they had to do. Give me the choice.

Thats exactly what the SpartanTech guy told me. He gave me a choice.. with courtesy.

Not a no questions asked reply in an RUDE email saying. Order cancelled. We dont want ur business despite the fact that the customer has been nice, polite and very very patient as well as understanding.

That is my GRIPE. Anyways . Life... goes on.

Hey guys...

Ive seen some people having problems with the Kingston and Corsair...

I ordered some Transcend memory from Transcend directly. They have memory that is tested for Dell 9300, 6000 etc.

I ordered 1gb for 162 shipped and it is proprietary for my Inspiron 6000.

They just got a fresh shipment today, so they have them in stock.

NEWEGG does not sell the prorietary Transcend memory that is specifically tested for our 9300/6000's.

The price is about the same as new egg (free shipping on transcends website)

http://ec.transcendusa.com/product/p...modelid=DEL243



Unlike other vendors, they dont jack the price up for the Dell specific memory.

Also, to clear up some confusion, on neweggs site, it says that it can run at CAS 3.

I emailed Transcend and promplty got a response... here is what they had to say-



TS1GDL3748 (only found on transcends website, same price as generic but gauranteed to work)
Proprietory memory. Basically with the same specs as the ts128msq64v5j but it has been tested to work with the inspiron 6000. It also may have different memory chips on them in order to work with specific systems.

TS128MSQ64V5J (memory that is found on newegg)
General memory. Will work with most laptops but is not guaranteed to work.

Both modules time at 4-4-4. Can I say it will work as a CAS 3? No. All systems are different. Some may accept and others may not. I would go by the specs. Otherwise, you can always experiment and find out. BTW, Dell's are not known for overclocking and tweaking.


I highly recommend everyone check them out, they are a great company! Shipped my order same day free 2day air.

irev210, I have seen problems reported on Kingston and Mushkin ram, but who reported issues with Corsair?

Got 2GB Kingston from CIC (ordered on 4/14).
Ruuning memtest now, 5 passed 0 errors .