NotebookForums.com › Forums › NotebookForums Gaming Community › PC Gaming Support (peer to peer) › "[game] has encountered a problem and needs to close. We are sorry....
New Posts  All Forums:Forum Nav:

"[game] has encountered a problem and needs to close. We are sorry....

post #1 of 9
Thread Starter 
I'm having a problem with my brothers PC running any game. The games are able to start fine and play 100% smooth, then all of a sudden "[game] has encountered a problem and needs to close. We are sorry for the inconvenience." These games include MS Flight Simulator 2004, Jurassic Park: Operation Genius, Battlefield Vietnam (evey game currently installed). I have the latest video card driver for the Powercolor Radeon 9600 Pro (8.49 02/09/05 Version: 6.14.10.6512) and the latest Windows updates for XP Home.

Then.. .

I uninstalled the ATI drivers and downloaded the Radeon Omega Drivers 2.6.05a (Catalyst 5.1). When I tried to open them it said "rad_w2kxp_omega_2605a_7z.exe is not a supported archive."

Then...

I removed the drivers from ATI, installed a GeForce FX5200 128MB and the latest NVIDIA drivers. Same problem. So I don't think its the video card.

I have now reformatted the hard drive and installed XP three times now. The latest time I only installed the drivers for the ATI and installed FS2004 & Battlefield games. (no audio, ethernet,...) Also I did not mess with any windows updates or SP2 this time. I installed DirectX 9.0a, and now 9.0b, (was using 9.0c from first install) and still exits in the middle of a game. Sometimes it has no error message and sometimes it does. (...has encountered a problem and needs to close blah blah). I'm lost.

Specs:
Biostar M7NCD Pro motherboard
420W Thermaltake PurePower PSU
Ultra 512MB PC3200
Powercolor Radeon 9600 Pro
Athlon XP 3000+


Really need some help here; I don't know what else to do.
post #2 of 9
My suggestions would be first, RAM, second Power Supply. This of course is just based on personal experience and pure guessing based on what you've given us so far. It could theoretically be anything, including an IRQ conflict.
post #3 of 9
Thread Starter 
Thanks for the reply.

To test my RAM, here's what I did...

First off, I have the exact the same type of RAM stick in my PC (same type, same brand, same amount). I have ran the Prime95 torture test with no errors (with my stick, in my pc). Then I installed his stick in my PC along with my stick. I had 1 error within 10-15 minutes. BUT, with my 100% error-free stick (and only my stick) in his PC, I get the same result (exiting in the middle of a game, sometimes with error message, sometimes without.)

The only thing I can think of is that his motherboard does not like Ultra branded memory. It should not have a problem because its PC3200 and not PC2700, should it? I just got and installed the ThermalTake PSU due to voltage problem that lead to restarts just trying to install a game. It was using a PowerUp 400-Watt before. When I had the Hardware Doctor program open it said "Your -12v voltage exceed the limits." But I have not had any more restarts since the new PSU, except for one: When I saved some display settings in FS2004, it restarted. Buy a stick of Crucial 184 Pin 512MB DDR PC-2700 or try a different PSU?
post #4 of 9
Thread Starter 
I ordered a stick of Crucial 184 Pin 512MB DDR PC-2700. I hope this fixes it...
post #5 of 9
Thread Starter 
I installed the new Crucial stick and had the exact same problem; error almost right away in Prime95. I tried a 500W Ultra X-Connect PSU--same thing. So I tried my 100% error-free RAM and CPU in his system--same thing.

So I put all of his stuff back in, lowered the FSB to 100MHz and ran Prime95 with no problems for 1 hour 20 minutes. Then I ran Prime95 again with the CPU frequency at 160MHz (320MHz FSB) for 1 hour 1 minute with no problems. No problems in games either. Awesome....but I should be able to run at 333MHz FSB with no problems. (Athlon XP 3000+ = 333MHz FSB)

post #6 of 9
sounds like something is overheating or the motherboard sucks.. try to buy some arctic silver thermal paste, look up a guide to applying it if you're unfamiliar with the process.. it's pretty simple.

also try to improve the computer's airflow; keep your wiring job neat and out of the way if possible, have an exhaust fan plus an intake fan to keep air flowing. make sure there's no dust in the cpu's heatsink and the chipset's heatsink - can be a significant source of heat if dust clogs the hsf up because it prevents airflow from cooling it.
post #7 of 9
It might be your memory.

Some boards have problems when the memory and FSB are out of sync.

You might try underclocking the memory to 333 to match the FSB. I remember reading somewhere that synching 400MHz memory down to 333 can actually improve overall performance with a 333 FSB AMD system.
post #8 of 9
Thread Starter 
Thanks for the comments. The system is all brand new, not much dust now. Wiring is pretty tidy...rounded IDE cables, extra power cables are stuffed in the top 5.25" bay. CPU fan/heatsink is rated for 3400+. The side panel has a funel for the CPU fan. I put on a paper thin layer of CPU paste, although its not arctic silver. I have one 92mm fan in the rear, none in the front. I will try to mess with the memory/CPU speeds in the bios...
post #9 of 9
You know what I had a computer do the exact same thing, and this is how I fixed it.

First off I would like to start off, that Biostar sucks, get a new motherboard. (not all suck but 95% do suck) I would suggest maybe an Abit or Soyo or Shuttle board, something basic nothing to extravagant.

Next if you don't want to splurge on a new mobo, try moving the ram around on the slots, maybe 1 slot is just messed up, I've seen that happen on two or three systems before, and just by moving the ram one slot over fixes the problem.

If you are trully overheating, then your system would shutdown, or better yet melt...But Airflow would be addition to a case, and definetly helps in the long run.

Is your copy of Windows XP Legit, The reason why I ask, some people don't like to download updates for that reason. Although you can download updates. But It also depends on what version of XP you are running. (I don't mean to assume you are running XP).

Now this is how I fixed my problem: I first re-installed windows with a clean version of Windows. Perhaps to Corp edition on XP pro. No added whistles...nothing...then in this order I installed my software and updates.

1.Directx 9.0c
2.Sound Drivers
3.lan drivers
4.video card drivers. (now you probably don't want to use Omega drivers, But I like them a lot, But I recommend using ATI specific drivers for this installation)
5. Windows update to SP1
6 Windows Critical Updates
7. USB drivers
8.Windows SP2 drivers
9. AVG
10. Outpost(agnitum firewall)
11. AD-Aware 6 pro
12. Window Washer

Now let the system run stable with nothing else installed on it, just the basics for 1 week.

Next install a simple game to test, perhaps Star Craft or Operation Genius and run it...let it stay running all day. Also install any updates necessary to the games.

Now after running for about 2 or 3 weeks, you should be set to go, If not, then try replacing the mobo. and use good thermal paste for heat dispertion
New Posts  All Forums:Forum Nav:
  Return Home
NotebookForums.com › Forums › NotebookForums Gaming Community › PC Gaming Support (peer to peer) › "[game] has encountered a problem and needs to close. We are sorry....