Sager dead pixel policy change - Page 2

Same here, I have a stuck pixel on both my I-Mate phone LCD AND my Personal Sony digital camera... no kidding.

We've been very active in many of the policies and options offered you see from Sager. Fortunately Sager listens to reasonable requests with proposals and does what they can with us and for you. The potential policy has been knocked around for a very long time and the reason it's not $50-$100 and took so long to show its face is we wanted it to be a legit policy. A policy that wasn't simply we pay for shipping if you get a bad pixel, but rather extra labor be used to ensure those ordering no bad pixels get a perfect LCD the FIRST time. That, and any LCD found with a bad pixel while assembling a computer for someone that ordered no bad pixels does NOT get put back into rotation. This price was originally going to be much higher and after a lot of playing around with procedures, negotiating with manufacturers on policies, and shooting down some of my ideas , it was finally able to be offered for $200. Some will still see this as too high and, well, they don't have to take the option. I do not agree with dropping the price and sticking bad LCDs back into rotation or skipping test procedures sticking customers with needing to send their system in rather than get a perfect one the first time. Those things along with raising the price of all units, or swap meet style trying to sell off non-perfect LCDs would all drop the price of the policy but they all have their extreme negatives.

Now, there of course is a chance someone could get a bad pixel on arrival, they are human and one could be missed. I'm confident however this will not be an issue and be extremely rare. I hope it works well and can be available on more LCDs and models in the future.

No, we could find out, we've got the place bugged

For real though, it's with anything in life. When you go to a restaurant there's no way for you to know for sure if the cook on shift picks food up off the floor to serve if he drops it. You don't know if the 15 year old @ MCDonalds is putting is own custom secret sauce on your burger. There's a few options they have with them such as discount pricing or selling them off to a 3rd party discount place. I know companies pull crap all the time and I'm confident if there's any company I can trust their word it's Sager or I wouldn't be selling their product. The only time I've EVER had to question Sager for an issue that had the potential to be deceit was when someone get a replacement DOA laptop that was clearly a used unit. They were very quick to address it, fix the issue, and change procedures so it didn't accidentally happen again. They did not deny it after re-checking the serial number and they did not play any political games over it. They haven’t given me any reason to not trust them and I refuse to give into paranoia.

Derepente, yes for us the 9860 is #1 seller. If everything works out well, the policy may very well spread to other major models.

I've never had experience with a pixel going bad after a month. I would image it's very rare. The only bad pixel (stuck) I've seen that didn't arrive on the LCD, I noticed just a couple of days after it arrived and I just may have not seen it in the first place. It wouldn't surprise me if we never see a case of that when the bad pixel policy is chosen. I would say the biggest problem of making it a year for example would be if there ever was one extremely hard to see and Sager missed it and the customer didn't see if for 6 months, then wanted a replacement and Sager no longer has that LCD very easily available to test for a perfect one to replace it.

Basically people can pick at it and will like everyone always does with new releases and options, but I doubt anything brought up is something that wasn't addressed in the decision.