My microphone works like crap no one can hear me unless i lean into it. pfff my gateway lappy's mic lets peeps hear me from across the room. any one else lappy mic crap or just mine?
post #21 of 78
3/7/05 at 5:59am
Originally Posted by Craig
The AW reps that frequent these boards work Mon-Fri...Aurora has sent them PM's regarding this matter. Give it till the weekdays hit.
Originally Posted by Craig
It's getting tougher and tougher around here as we grow so large.
Originally Posted by banbab
Good luck with your situation. I'm in a similar mix, but earlier in the process. I received a lemon 7700 in late Feb and have since sent it back for repairs. My 30-day window will expire on the 23rd of March, and I'm not sure I'll have it back by then. Realizing there could be a timing issue, I called AW to make sure the clock would not start ticking until after I received the repaired unit. He (and I won't reveal his name here) assured me that that would be the case, and agreed, upon my request, to send me an email with written acknowledgement for my records. Anyway, I never received the email and have since been told by yet another AW rep that they "never" extend the 30-day window. This rep also advised me to call AW one week before the 23rd to raise the issue again, because at that point they would be willing to "negotiate" something. Pure stall tactic.
Anyway, we'll see what happens, but the way things have gone, it would not surprise me if I end up faced with deciding whether or not to keep it before I even get it back from the depot. If that happens, I may feel forced to cancel the order, followed by who knows what. If they would let me walk away over refusing to extend their return deadline, I would take it as a stunning admission of unwillingness to stand behind their product.
As an investment banker, I know something about providing customer service, and this ain't it. I would encourage anybody from Alienware who may read this, and who may be empowered to make decisions, to contact me directly. To be clear, what I'd like, in order of descending preference would be: (i) take the lemon back and send me a new, working unit, post haste, or (ii) repair the lemon and extend the 30-day return window so I have a full opportunity to be convinced things are right (would also want them to throw in an extra year of warranty as a compensatory gesture), or (iii) if they refuse to extend my return window, let me cancel without a restocking fee.
This probably makes me sound angrier than I am.
Originally Posted by TheMerovingian
Well, i have just had an issue with alienware as well.
I don't have the best paitence, and when it comes to waiting for computer parts i get really angry on the phone.
OK, so i made the order for my 7700 on a friday, the guy said it would arrive in 14 days.
So, i call up on monday and i get a different story.
" It takes us 14 days maximum to put your computer together, then approx another 3 days for delivery. "
At that point i had wet my pants with anger, and i offered them $100 to get it to me within 1 week.
No way, they had 250 orders and they are not going to accept $100 pure profit to sent an order of $7,500$ earlier.
Btw, i am ordering from NZ so the order will be taken to austrailia...
Ok, so it looks like it will be arriving this week some time. If it doesn't i will be taking my money some where else, where i get a good service.
I ordered the laptop, i got no confirmation. No telephone call, no email confirming my order. I then telephoned Alienware in austrailia, i pressed 3 for sales and i got redirected to samsung austrailia?!
OK, i try the next day and i get a fairly nice sales person.
Ok, then i am waiting for ever and ever and i get no status reports of my order?
So i ring up and ask whats happening.
" oh our order status system won't be in place for another 6 months "
So, here i am waiting for this package(s) to come worth 7,500$
For 7,500$ i would expect better support and service and reassurance that my order is going well.
I keep telling my mates that this badass comp is coming, but now they think i am a lying twat.
I don't like alienware anymore!