Cheers, I'll keep you guys posted. Thanks for listening to be gripe!
post #61 of 78
3/9/05 at 7:20pm
Originally Posted by entrance
Still haven't heard anything from Alienware, am I just being impatient or are they just busy?
Banbab any luck?
Originally Posted by Hammerhead
Wow, you order a computer that's hand built from half way around the world, and you think $100 cash will get it to you in a week?
I went to a restaraunt once, ordered a steak and they brought me the salad first. I offered the waitress $1.49 to bring me my steak right away, but they said they had to cook it first.
I kept telling my friends I ordered a steak, but they didn't believe me, so now I'm sad.
I want my money back.
Originally Posted by Joelist
So banbab "pulled the plug" only two weeks after he received his "lemon", and only 6 working days from the email stating the laptop had been received for repair. Pretty quick on the pull.
Originally Posted by banbab
I had to decide whether to let the repair proceed, letting my 30-day return window expire in the process, or to cancel the order. Based on the facts of my interactions with AW over the previous two months, I perceived a significant risk of getting stuck with a malfunctioning, poorly-supported system. I asked AW to relieve the risk by extending my return date to provide me a reasonable opportunity to judge the quality of the repaired system, but they refused. Can you say red flag? I deliberated thoroughly, and was very conflicted because I really wanted the system, but in the end, AW's pattern of making promises only to break them later was too clear and convincing to ignore, so I decided to cancel. Fool me once, shame on me....
Their refusal to extend my return deadline was just the last of a series of disappointments, which included: (i) getting a computer that didn't work, (ii) getting it several weeks late, (iii) having paid in full on day one, (iv) being lied to by a customer service rep, (v) watching AW pull that shady fake $500 rebate stunt, and (vi) seeing an uncomfortably high number of stories like Entrance's about the pains of dealing with AW when you're unlucky enough to get a faulty machine.
Oh yeah, I never even got the free tee shirt.
You think I'm capricious, which is ironic, because you jumped to a conclusion about me with virtually no facts. I would call you an apologist, but I don't have any of the facts about you, and I'm not sure what the point would be. My final take is that DTRs are a hit-or-miss proposition, and I missed. If you hit, count yourself lucky. I wish I were you.
Post script: Given my new take on DTRs, I've decided to build a desktop. It's been a few years since I've ordered parts, so if anyone can recommend a good source I would appreciate it. Mail order would be fine, but a local shop in Manhattan would be my preference.