In August 2004 I bought a Toshiba Satellite A75 S226 from CompUSA. The next day I had to change it for a new one because the first laptop had a lot of dead pixels (like 20 or more) in the LCD. The second laptop was working fine but in the fifth month of use I notice that my laptop for some reason started to freeze. I reinstalled the OS using the recovery disk several times, even I installed different OS like Linux but the freeze problem persisted. Then the problem became a combination of freezes and a lot of blue screens. I started to search information in the Internet about the problem, especially from this forum, and I realized that these laptops have problem with the static electricity. I tried to reproduce what other people told about the problem but I couldn’t. I figured out that, when I touched the underneath area, near the fans, with a little bit of pressure the laptop begun to behave erratically displaying a lot of blue screens and errors.
I decided to take my laptop to CompUSA for warranty service in January 28, 2005; I paid for extended warranty in CompUSA. The person who attended me told me that it would be ready in a week, so I was pleased because I bought my laptop to work not to play. When the next week arrived I didn’t receive any response from CompUSA, so, I called CompUSA. They told me that the laptop wasn’t ready and they have no clues when the parts are going to arrive. They ordered a new motherboard. I told the technician that the person who receives my laptop told me that it was going to be ready in a week and he told me that the person who told me that is not supposed to tell this kind of information. After a little discussion they told me that my laptop have to wait for parts so they will call me when the parts arrive. Two weeks later I had no response again from CompUSA and I drove to the store to speak with any manager to see was is going on. They told me that Toshiba was confronting a delay with the parts due to the ‘extreme’ demand of parts for services, and the parts will take a long time to arrive. So, I was really frustrated and I told to the manager that I was going to take my laptop until the parts arrive because the problem is when I touch the laptop in the underneath area and I didn’t touched that area I was able to work on it.
When they brought to me the laptop… THE LCD COVER WAS BROKE!!! I called the police, I started to yell to the employee and everyone and I filled a recorded with the police about the negligent incident from CompUSA and I demand to the manager to replace my laptop for a new one of my money back. They refused to do that and they told me that they were going to replace everything broke in the laptop. I called the Department of Consumers Affairs here on Puerto Rico and they told me that CompUSA have to replace the damaged parts first but if the laptop persists with problems after that they have to replace my computer for a new one. CompUSA were not going to replace my laptop for a new one or return the money that I paid. So the manager told me if the computer was working fine I could take it to work on it while the parts and the LCD cover arrive.
When I started to use the unit again I realize that after 3 hours of use the laptop free zed again so a decided to left it in CompUSA. The hard disk begun to reflects some problems booting up, so they ordered a new hard disk too. I called Toshiba to tell all this story and get some response or solution, and after 2 hours of been waiting at the phone they finally attended me and they told the COMPUSA is not in their list of certified service provider and they insists that I MUST TAKE MY LAPTOP FROM COMPUSA TO ANOTHER Authorized Service Provider of Toshiba. I WAS IN SHOCK. Take a look in the Toshiba’s web site and CompUSA doesn’t appear in the list of authorized services providers. I called CompUSA angry about this and the general manager of the service area of CompUSA told me that CompUSA is certified but they doesn’t appear as a certified company by Toshiba. This not made any sense to me and I called my lawyer to start a legal issue here. My lawyer spoke with the managers of CompUSA in Puerto Rico to make any arrangement to solve this issue immediately but CompUSA refuse to give me my money back or replace the laptop.
Yesterday for my surprise, I receive a call from CompUSA indicating that my laptop was ready. I went to CompUSA and when I took my laptop I test it on the counter with the technician and the laptop was in the same condition, they didn’t do anything to fix the computer and the tried to return to me the laptop with the same problems and no parts changed.
This Monday I will sue CompUSA for everything what happened and I will do anything to get my money back and all the lost work, lost time, negligence, damage and I going to sue all the staff including the managers for the broke LCD cover. If CompUSA is not authorized to repair Toshiba laptops in the warranty time the local authorities will place a penalty about $10,000 to CompUSA because it’s illegal to place any fraudulent or fake announcement on any store, marketplace or business.
PEOPLE, DO NOT BUY ANY TOSHIBA AND NEVER IN COMPUSA!!! THIS COULD BE YOUR WORST NIGHTMARE!!!!
Service number of this case is CompUSA is 0505 1-116844004
I decided to take my laptop to CompUSA for warranty service in January 28, 2005; I paid for extended warranty in CompUSA. The person who attended me told me that it would be ready in a week, so I was pleased because I bought my laptop to work not to play. When the next week arrived I didn’t receive any response from CompUSA, so, I called CompUSA. They told me that the laptop wasn’t ready and they have no clues when the parts are going to arrive. They ordered a new motherboard. I told the technician that the person who receives my laptop told me that it was going to be ready in a week and he told me that the person who told me that is not supposed to tell this kind of information. After a little discussion they told me that my laptop have to wait for parts so they will call me when the parts arrive. Two weeks later I had no response again from CompUSA and I drove to the store to speak with any manager to see was is going on. They told me that Toshiba was confronting a delay with the parts due to the ‘extreme’ demand of parts for services, and the parts will take a long time to arrive. So, I was really frustrated and I told to the manager that I was going to take my laptop until the parts arrive because the problem is when I touch the laptop in the underneath area and I didn’t touched that area I was able to work on it.
When they brought to me the laptop… THE LCD COVER WAS BROKE!!! I called the police, I started to yell to the employee and everyone and I filled a recorded with the police about the negligent incident from CompUSA and I demand to the manager to replace my laptop for a new one of my money back. They refused to do that and they told me that they were going to replace everything broke in the laptop. I called the Department of Consumers Affairs here on Puerto Rico and they told me that CompUSA have to replace the damaged parts first but if the laptop persists with problems after that they have to replace my computer for a new one. CompUSA were not going to replace my laptop for a new one or return the money that I paid. So the manager told me if the computer was working fine I could take it to work on it while the parts and the LCD cover arrive.
When I started to use the unit again I realize that after 3 hours of use the laptop free zed again so a decided to left it in CompUSA. The hard disk begun to reflects some problems booting up, so they ordered a new hard disk too. I called Toshiba to tell all this story and get some response or solution, and after 2 hours of been waiting at the phone they finally attended me and they told the COMPUSA is not in their list of certified service provider and they insists that I MUST TAKE MY LAPTOP FROM COMPUSA TO ANOTHER Authorized Service Provider of Toshiba. I WAS IN SHOCK. Take a look in the Toshiba’s web site and CompUSA doesn’t appear in the list of authorized services providers. I called CompUSA angry about this and the general manager of the service area of CompUSA told me that CompUSA is certified but they doesn’t appear as a certified company by Toshiba. This not made any sense to me and I called my lawyer to start a legal issue here. My lawyer spoke with the managers of CompUSA in Puerto Rico to make any arrangement to solve this issue immediately but CompUSA refuse to give me my money back or replace the laptop.
Yesterday for my surprise, I receive a call from CompUSA indicating that my laptop was ready. I went to CompUSA and when I took my laptop I test it on the counter with the technician and the laptop was in the same condition, they didn’t do anything to fix the computer and the tried to return to me the laptop with the same problems and no parts changed.
This Monday I will sue CompUSA for everything what happened and I will do anything to get my money back and all the lost work, lost time, negligence, damage and I going to sue all the staff including the managers for the broke LCD cover. If CompUSA is not authorized to repair Toshiba laptops in the warranty time the local authorities will place a penalty about $10,000 to CompUSA because it’s illegal to place any fraudulent or fake announcement on any store, marketplace or business.
PEOPLE, DO NOT BUY ANY TOSHIBA AND NEVER IN COMPUSA!!! THIS COULD BE YOUR WORST NIGHTMARE!!!!
Service number of this case is CompUSA is 0505 1-116844004
DAMN! I'm sorry for you wazzup. They are (compusa) a lot of inepts.
NEVER BUY ANYTHING FROM COMPUSA NEVER! 
) - and got it fixed the same day.
