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Alien Credit issue - Page 2

post #21 of 52
3/8/05 at 5:42pm
The financing does take awhile, but not much longer than any other department store credit card company. But the wait for a simple mouse button repair makes the credit application process seem downright speedy....6 weeks to replace the top panel, and they sent my sentia back in worse shape than it was in when it left.(missing the aux. USB port cover, no rubber feet on the bottom, and a dent in the metal strip in the battery insertion bay.)
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post #22 of 52
3/8/05 at 5:49pm
Qualude - Did you send it back? What happened?
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post #23 of 52
3/8/05 at 5:57pm
Quote:
Originally Posted by spaced
Qualude - Did you send it back? What happened?
Don't want to get too deep into it, but yes, we sent back the Sentia for a repair of the left mouse button. The nice gentleman I spoke to told us 2 weeks, and it would be back in our hands. 6 weeks later, we recieve the telltale black box, and open it to find that the computer is missing some parts. The auxilary USB port cover, next to the DVD drive was not on the computer. I know it was sent, as my wife uses the laptop, and didn't even know that port existed. The rubber feet had been pulled off, I assume the "tech" was looking for the screws to disassemble the case. The "warranty void if removed" sticker in the battery bay was cut, and the screen was completely filthy, and had "sticky" fingerprints on it. Overall, my wife has had her laptop for 45 days since ordering it. Initial build time, after credit approval was 2 months. Repair time for the mouse button, 6 weeks. 14 weeks all in all. And, when asking for a refund, as it seems to me that these types of practices are a bit on the "bad business" side, we were flat out denied. Now there is a long, drawn out email conversation going on, that will hopefully be resolved to the happiness of everyone involved in the next few days.
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post #24 of 52
3/8/05 at 5:57pm
And so begins TJ's assault on AW...

Yay!
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post #25 of 52
3/8/05 at 6:02pm
Qualude - Sorry to hear about this bad experience. I hope it turns out okay for you. Scary news!
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post #26 of 52
3/8/05 at 6:07pm
Quote:
Originally Posted by Qualude
Don't want to get too deep into it, but yes, we sent back the Sentia for a repair of the left mouse button. The nice gentleman I spoke to told us 2 weeks, and it would be back in our hands. 6 weeks later, we recieve the telltale black box, and open it to find that the computer is missing some parts. The auxilary USB port cover, next to the DVD drive was not on the computer. I know it was sent, as my wife uses the laptop, and didn't even know that port existed. The rubber feet had been pulled off, I assume the "tech" was looking for the screws to disassemble the case. The "warranty void if removed" sticker in the battery bay was cut, and the screen was completely filthy, and had "sticky" fingerprints on it. Overall, my wife has had her laptop for 45 days since ordering it. Initial build time, after credit approval was 2 months. Repair time for the mouse button, 6 weeks. 14 weeks all in all. And, when asking for a refund, as it seems to me that these types of practices are a bit on the "bad business" side, we were flat out denied. Now there is a long, drawn out email conversation going on, that will hopefully be resolved to the happiness of everyone involved in the next few days.
Qualude:

The manner that your system was returned to you should have not occurred.

Rest assured that these issues are looked at and corrective measures are implemented.

I hope everything turns out well with your current conversations with Alienware.
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post #27 of 52
3/8/05 at 6:11pm
Yes...I am more upset than anything. We decided on Alienware because of their reputation. I am really disappointed in this company thus far. As a gift 3 years ago, my wife purchased a Falcon NW Mach-V for me, which was great. I decided to try to return the favor with an Alienware laptop. Not so great.
Trying to see if there is a level of support above their "Critical Issues" department...
Thanks Juan...I do to.
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post #28 of 52
3/8/05 at 6:13pm
Very cool, Mr. Juan! Nice to know you're around, but I hope I never need your assistance....
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post #29 of 52
3/8/05 at 6:18pm
Quote:
Originally Posted by thecommish16
You are so uneducated. Ive seen alienware fanboys but you are a clown. Even your own alien buddies cant stand your posts. Dell is crap blah blah....you cant afford an XPS with a coupon. You are probably still paying off your all so mighty alienware.

Well here is another Dell happy coupon customer..right out of the Dell forum
http://notebookforums.com/showthread.php?t=67877
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post #30 of 52
3/8/05 at 6:21pm
I understand your frustration, I sent my system back and it was returned with several missing things also. I had to go buy several wiring replacements from CompUSA to get it running properly. Alienware did ship (actually same day) the keys so I could open the front drive door (they had locked during repairs) and turn it on (that had me hot), but FedEx forgot to put it on the truck and thy showed up in my driveway with out the package. However I never did get the "Patented Card Keeper" back that originaly shipped with my system. I must say the case AW used to replace my cracked Predator was flawless. The LiteOn DVD drive that failed after 3 days (probably due to FedEx busting open my shipping box) and cracking the drive bay door was never replaced.
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post #31 of 52
3/8/05 at 6:30pm
Quote:
Originally Posted by Craig
And so begins TJ's assault on AW...

Yay!
Craig, I'm not sure what your problem is. I said nothing negative about Alienware in this thread, I just suggested they switched credit companies. Twice I said that I don't blame Alienware for the slowness of the credit processing, but perhaps your selective reading missed that. I know you have some issues with me from the other thread (which, for the record, I didn't bash Alienware in either), but dragging your ill will over here makes it look like you're the one trying to stir up trouble, not me.
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post #32 of 52
3/8/05 at 6:35pm
Quote:
Originally Posted by Craig
And so begins TJ's assault on AW...

Yay!
I think TJ is above that. But, I bet we do get some trolls over that mess voodoo got themselves into. sour grapes type of thing.
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post #33 of 52
3/8/05 at 7:02pm
TJ,
you post starts out saying

Quote:
Originally Posted by tjmaxwell
Some people just can't acknowledge any sort of problem with the company they love.
Then goes on to call these people hypocrites (and that's what caught my attention)

Yet his entire line of reasoning in the "other" thread is exactly what he speaks of here.
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post #34 of 52
3/8/05 at 7:10pm
My post is referring to people who complain about slow shipping from one company, but basically tell people to "deal with the wait or buy a dell" when they have to wait at another company. That's hypocritical anyway you slice it. It doesn't matter if we're talking about a computer company or waiting five minutes for your fries at McDonald's. That part of the post was directed at hypocrites, not any particular company.

Since the post at hand was about Alienware, I went ahead and suggested they change credit companies because I've read various reports from people complaining about the processing time for credit applications. I don't see how that's "an assualt" on anyone. Suggestions are what help companies improve.
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post #35 of 52
3/8/05 at 7:28pm
I have to admit initially placing my order for my 7700, felt like trying to break into Fort Knox! The first week of my order was spent in processing my payment, which consisted of drafting my account. I was slighted at first, then I asked one of the financial personnel why. She told me part of the reason it is so difficult, and time consuming was due to fraugulent orders. This made a lot of sense to me. I would corrulate it to entering an airport. We all hate all the security and wait, but it serves a purpose. I am not defending anything in this post nor am I attacking anything. I am just offering a different perspective.

Thanks
Pete
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post #36 of 52
3/8/05 at 8:05pm
Thread Starter 
Wow, I never expected such spirited responses. I'll avoid adding any more fuel to the fire.

It appears as though my system has passed through to phase 3. Hopefully there will be no more obstacles from this point forward. I'll be keeping my fingers crossed.
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post #37 of 52
3/8/05 at 8:25pm
Yes, I'm sorry if my posts brought out unneccesary hostility. I'm glad to hear you got it worked out. Best of luck to you when your system arrives.
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post #38 of 52
3/8/05 at 8:38pm
Quote:
Originally Posted by rjktech
Wow, I never expected such spirited responses. I'll avoid adding any more fuel to the fire.

It appears as though my system has passed through to phase 3. Hopefully there will be no more obstacles from this point forward. I'll be keeping my fingers crossed.
so maybe you'd want to rephrase the title of this thread?
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post #39 of 52
3/8/05 at 10:14pm
Thread title is good.
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post #40 of 52
3/9/05 at 3:53am
I hope the reps from A.W are listening becuase it definitely seems like theres a major problem over in billing and its not just the finance apps.The billing rep I spoke with was rude,argumentative and reluctant to even transfer me to a supervisor when it became clear she wasnt going to be of any help.A supervisor did fix the problem but at that point I had been on the phone for almost 45 minutes and was way past my idiot quotient for the day.I called back and cancelled my order.

In the 7 day waiting period for the money to be credited back to my credit card, I decided I still wanted an Alienware so I called the sales department and placed a new order with the understanding that they would hold it for me until I again had the funds available.In the meantime they lost me as a customer. I found a 5 month old Alienware on Ebay for a substantial savings and no long waiting period to have it built.

My point is I'm a loyal Alienware fan who was more than willing to put down over 3 grand on a nice computer but ineptness and downright rudeness on behalf of Alienwares billing dept cost them a sale.
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