Originally Posted by spaced
Qualude - Did you send it back? What happened?
Don't want to get too deep into it, but yes, we sent back the Sentia for a repair of the left mouse button. The nice gentleman I spoke to told us 2 weeks, and it would be back in our hands. 6 weeks later, we recieve the telltale black box, and open it to find that the computer is missing some parts. The auxilary USB port cover, next to the DVD drive was not on the computer. I know it was sent, as my wife uses the laptop, and didn't even know that port existed. The rubber feet had been pulled off, I assume the "tech" was looking for the screws to disassemble the case. The "warranty void if removed" sticker in the battery bay was cut, and the screen was completely filthy, and had "sticky" fingerprints on it. Overall, my wife has had her laptop for 45 days since ordering it. Initial build time, after credit approval was 2 months. Repair time for the mouse button, 6 weeks. 14 weeks all in all. And, when asking for a refund, as it seems to me that these types of practices are a bit on the "bad business" side, we were flat out denied. Now there is a long, drawn out email conversation going on, that will hopefully be resolved to the happiness of everyone involved in the next few days.