I had to wait 3 days for the payment to be processed after they said it was accepted. Nothing new and I work in credit alot so I don't mind them taking their time. Compare this to SOME companies who are having lawsuits right now because they violated state laws. Do I think a week might be a bit much? Yes. But I've also discussed a few things with some of the reps and I also understand why they have been having some quality issues with customer service and their products. Juan, please correct me if I'm wrong about this, this is just what I rep that I choose to leave nameless told me. Alienware has become exceedingly popular in a short time and the number of systems order has increased greatly, causing them to get in a bit over their heads basically. This has happened to many companies. They have to hire more employees, train them and get them on the floor. Not an easy task with such complex machines. Does this mean that any issues they have with financing or customer service is excuseable? If anyone in their management dept just said yes, then there is a bigger problem then they think. I also experienced an issue with my computer being sent in to depot for a blue screen issue that after a stupid amount of trouble shooting being repeated like 3 times they decided must be some hardware trouble. I got it back with not only the casing of the laptop having a huge scratch on it, but also the body around the hinge of the screen had been cracked. TO top that all off, THEY DIDN'T FIX IT. I got on the phone with them the same day only to have more bloody trouble shooting come up. before the next day began for me it was on its way back to depot with a promise of another 2 week wait...in total over a month without my computer that I've been working with them since nov. to get fixed. I see this as unacceptable, but I do see where the problem is coming from. It isn't right, and I hope that they do try to make it right by me. Alienware was born and raise on a reputation for awesome systems and good customer service, they are slipping and they are trying to catch up, but to keep customers I think they should due their best to make them happy again. I think everyone agrees that nothing in this business brings a company to greatness faster then happy customers.