Originally Posted by ProdigyX614
What do you have ordered right now? 7700? The machine is awsome as hell, its just that the alienware policies and there stupid ass restocking fee is BS. It runs like a dream. Just the dead pixel thing is getting to me and im thinking about just sending it back to the company. Today I heard from a guy at work that what causes a dead pixel could be the switching of the computer from a cold environment to a warm environment. In this case that is what happened to me, not knowing since this is my first laptop i have ever bought. I had my computer in my truck and its cold outside. When i brought it in to play on my lunch break, that could have been what happened.
What issues have you had specifically with Customer Service?