area-51 7700 bad cpu fan - Page 2

I Listen man grow up and buy a Dell, your moaning is stupid, either it works or it dont work right simple as.

You have a noisey fan wow big deal, okay it may not be good for a top end system, but for gods sake give AW a chance to fix it before screaming law, and demanding the earth,

They have this thing called procedure, because most of the time the halfnuts who moan so much tend to have the smallest faults. If you give any company time they will sort out the issue.

You my friend are likely a Dell person then, perhaps once you get your refund minus the 15%, then you will be happy.. I would recommend the Intel Cerleron D for you then, we dont have to listen to you barrying on about anything advanced behind the stone age.

/rant off

AW take the laptop in for repair, IT COULD BE SOFTWARE OR HARDWARE repairs they may wish to check into more matters, if you could get your head out of your own flaming fat ass you would understand they are trying to help.

The repair could be sofware or hardware, who says that the repair does not exist..ohh you do, and if we do not have a clue then perhaps using some understandment instead of ranting you want all your money back.

Companies do NOT work like that you moron.

I don't see what we are going on about, he already returned it (unless I missunderstood that last post) so we need not worry about that anymore, he had his reasons, whether or not they matter to you or not doesn't matter.

Todzilla,

You are exactly the type of customer that caused Alienware to implement the 15% restocking fee in the first place.

Alienware does not pre-assemble computers, they build one to your specifications when you order it. Therefore, they aren't just taking a unit off the shelf and shipping it to you, they build it, so they have an up front investment with overhead, labor, and materials.

Alienware implemented two procedures due to people ordering machines they couldn't afford, or those that ship it back because they changed their minds for no good reason. Alienware had a problem long ago when they'd build a computer for a customer, then they'd learn that the customer couldn't pay for it. That's why they charge up front before putting any time in on your system. This is not illegal as many people claim, as you are paying Alienware to build you a computer, you are not paying for a pre-built off the shelf product.

Alienware does not sell refurbished or used computers so when there is a return, not only do they end up with a useless system, they ended up eating the labor bill on top of that.

As for the 15% restocking fee, it was implemented to stop people from returning their systems demanding a refund for silly issues, or no issues at all.

In this case, you have a bad fan. That takes someone that knows what they're doing minimal time to repair. Send your system in, they'll replace the fan and test it, and make sure it's running as it should be. Some repairs on the laptops require Clevo to get involved, some don't. For you to return the computer for a peripheral issue involving inexpensive and easy to repair components like a fan would cost Alienware a fortune. It's likely that a depot visit will resolve your issue.

Now, in regards to when Alienware will wave the restocking fee...

I've seen issues on Alienware's forums where they attempt repair, but are unsuccesful. In these cases Alienware generally waves the restocking fee, as they were unable to deliver the customer a functional computer in a reasonable amount of time.

I'd suggest you go through at least one round of allowing Alienware to repair the computer. If it's returned to you still with problems, then it's time to demand a return without the restocking fee.

Uhhh... and?

You called with a problem, and they asked you to send it to them so they could deal with it.

Man, I'd be pissed too!!!

If you'd researched the issue before you bought, we wouldn't be having this discussion now would we?

Sorry to tell you, but when you purchased the 7700, you agreed to the warranty. That warranty requires you to allow Alienware to repair any issues prior to return for a full refund.

I'd suggest you save your energy, and work with AW-Juan. He works at Alienware and is trying to help you out.

Hammerhead, use the reply button sparingly.

Why is it there?

Perhaps there should be a feature on the forums that allow replies to multiple posts in a string in one post if that's really such an issue.

Well, nearly every time you respond to a thread involving the defense of AW you make about 3 posts in a row instead of putting it into one. It just isn't necessary.

I'm sorry you've had such a problem, and I see where you are coming from. I'm going through AW warranty right now and I've had a little bit of a problem. However, I'm with hammerhead. Alot of the posts I read had the chirping fan go away after a while...I should say a few anyway. I'd say give them a try dude, my computer came with a goofed up ram slot that didn't start showing trouble till after I got it, what can it hurt to check? It obviously past inspection before it went to you, you have people willing to help, why not let them? Of course it is your choice, but you are passing up on a really good system.

I've put up with a few bad reps there, dell, wells fargo and a few other places as well. I know your was horrible and I don't blame you for being pissed, but I really do encourage to try again. You only get one first impression, I know, but try to give them some leeway and possibly consider reporting that shitty rep if you remember his/her name. Again, it is your choice, but I do think you should give it another try.

Well, hope you understand that I try to go to swing for a company I believe in. Recently I had an issues with them, but an even more recent event a friend just had with dell has me feeling better about what I just went through, and part of it was my fault, as I was slow to contact alienware at times. I'm just too busy. Nothing was personal against you, I just think you were passing up on a good system. Good luck with you next choice, and let us know about it. Many of us are AW fans to the core, but that doesn't mean we don't like hearing about other systems.