Cracked lid - Page 3

The problem is in the design - the 56xx series is no longer available, so the problem is gone. They don't make them anymore, they don't do research on that model anymore, so they can't really do anything but repair it.

If you want to press them about the problem, and stress the fact that it's going to keep on cracking due to a design flaw, you could try to see if they'll give you another model, but I wouldn't get your hopes up.

another cracked laptop
same ones near hinges (always thought there were a little tight, didn't expect this outcome though); got 2, 1 on each side towards outside (side of laptop)
warranty expired

not perfect anymore

i wonder if anyone has had success about complaining enough.. or maybe the success was in them stopping to make them.. and screw all of us owners.. everyday i look at my computer i feel the same way.. proud of what it can do. sad of its piss poor build.
anyways. i'll be calling and sending off soon too. =(

I have owned my laptop for a while, same issues as everyone else except it has gotten to the point that the laptops screen wont stay up anymore..

Adam, (does adam still run this place?) Any chance you can get some of these lids? My laptop is black

my 5680 has cracks as well

I've had my laptop (5680) for almost a year and 8 months. There are signs of cracking in the usual places (near the hinges, a hairline crack to the left of the ON/OFF switch in the DJ console). So I took the effort to disassemble the laptop to get to the hinges. I've noticed that the LCD screen itself is very heavy...no wonder it has two metal supports on both sides of the screen (without these supports, you can literally snap the screen in half). That would probably explain why the hinges are so tight to begin with. Also, the plastic material that makes the outer casing is very brittle. The plastic trim that goes around the LCD screen; when I took the screws off of those, the plastic around those screws broke off., leaving a nice hole where I can see the screw. The snaps are the only ones that hold the trim to the screen.

So now the hinges are not-so-stiff; enough to keep it up when open, easy enough to close. I've also took the time to reapply the thermal compound to the heatsink/cpu area.

It still runs.

mr_et

I am an owner of a 5680, which is approx a year and a half old. but wat the hell..... unluckily for me, my case decided to break this monring, with bits of plastic pieces flying out from the rear (above the headphone jacks) and now snaped off the hinge

I ignored the hairline fractures within the case, beliving that it was my poor handling of my laptop. I thought it was just me who had this problem but after reading this thread i realized it was the poor construction of the sager laptops. I figured since your paying for a high end laptop, you would have some high end quality in the case, but shame on you sager!

considering that i have never took apart my case and my warranty has been long gone, any kind person would want to help a poor fellow out??? This laptop is the only source of technology i can deal with, other than the old pieces of junk dell computers my college uses.....please dont make me resort to these relics!

I hate the cracks as much as anyone (I've replaced my lcd cover once about a half year ago, and no cracks since), but let's be clear. It is a high-end (power wise) laptop, but I don't think we "paid" for it. When I was first attracted to Sager, I was compelled by two things: The power they put in the laptop, and the low cost. When I got my used Eurocom D500P (5680 equivalent), I paid about $1700 US. It was about a 4 month old machine. I think PCTorque was selling the same config for around $2300 US at the time (December 2003).

At the time, the only other laptops that were comparable in power were the "luxury" laptops (Alienware, Voodoo) which cost at least $1000US more. The high end name brand laptops (Dells, HP/Compaq, Toshiba) didn't have the ATI 9600 Pro Turbo card, didn't have P4 CPUs (maybe low-end P4s?), didn't have UXGA screens, didn't support 1gig of RAM (let alone 2), didn't have 7200 rpm hard drives...and cost about the same as the 5680, at least up here in Canada.

I guess what I'm saying is in the 5680, we have a very powerful DTR, and we got it for a real good price. It is unfortunate that the casing had to be of cheap quality, but frankly, something had to give.

Now, if I had bought an Alienware or a Voodoo, and got the same problems, I'd feel more gypped. But really, a $50 repair which can be done ourselves in under an hour is (to me) a small and acceptable bit of maintenance for what I paid for the laptop.

Don't get me wrong - it sucks to have your lid crack or even break in some instances. Feel upset, complain - that's perfectly fine. But don't say we paid for a high end laptop and thus expect a high-end case. We paid for high-end components, and little else, and it showed in the price.

-Peter

It's unfortunately an all too rare pleasure to see an enlightened user here in these forums. I concur with the above statement, though I would add that it depends greatly on the model of machine (a number of other models do not seem to suffer terribly from stress cracking) and the end-user's usage habits.

Just spoke to sager today two things to know

1 You can buy the entire case again thru them for $95 USD
2 If you speak calmly and clearly to them they may be willing as they did for me to comp you a set of hinges to prevent screen cracks from reoccurring as they did on my machine

I replaced my screen and lid due to case cracks and they resurfaced again some months later as the hinges continued to dry out and corrode.


Be forewarned if you replace the $30 dollar screen back case cover the cracks will return if you do not replace the hinges also. Then you will be in my situation having to replace the entire case as the cracks spread beyond from a weakened superstructure.

Cheers,
Leftfoot

Jus want to clarify myself, but i was jus angry that my case cracked, i guess i was letting off some steam. You bring up a great point, and i guess i was letting my anger get the best of me. Hopefully Sager will come through with those new hinges to prevent this from happenin again....

I've posted this fix before, but it might help some who missed the old threads.

In my experience you can back off the tension of the hinges to prevent cracks, but then your lid is so loose it doesn't stay in place due to the weight of the screen.

It's been over a year since I fixed my 5660 and the cracks that were there have stopped entirely, and the lid is solid as a rock.

The idea is to reinforce the plastic parts of the hinge with metal that can take the stress off of the lid. Total cost is under 10 bucks.

The tutorial is here http://onthez.com/www4/tutorials.php...nge_crack.html

thanks jds580s, i'm going to try that in a few days.

Jds I am glad you posted that link again. I have a 5660 and am so Pi**ed at Sager it's not funny. In the 2 1/2 years I have owned my 5660, the pc itself has been awsome. Well I have gone through 7 Yes 7 replacement lcd cases. As in this is my 8th case since original. 3 of which were on sager. Finally I sent my leptop back to them and they "fixed" or loosened the hinges but that didn't fix anything. I emailed tech support and never heard back from them. I am emailing their customer support email instead of their tech support email and hopefully something can be done. I know it's way out of warranty but the problem was "supposed" to be corrected under warranty a couple of years back and to this day still hasn't!!!

Well i need a little help....when examining the broken lid on my 5680, i took off the front casing that covers the lcd, and only to see that the metal bracket that holds the lcd to the hinge has snaped in half along with the plastic casing behind it.

When contacting Sager tech support, they said they needed the part # for the metal bracket that held the lcd to the hinge/case. Does anyone have the #????

So far, my laptop has stayed in upright position and has not left the safety of its desk for a couple weeks. Sombodey help!

jds (onthe_z crack fix)

jds, i was trying to print out your crack fix, but can't seem to get all of it, only the first page. i wanted a hard copy version, since i would be working on the laptop. i tried various browsers, but no luck. any suggestion would be appreciated.

Just copy and paste it into word.

Could someone re post a working link to that tutorial, please? Thank you.

I am having MAJOR stress issues with my 5690. I bought it back in summer 04 to enter the University of Florida. I mainly used it as a desktop replacement my first year, as most of the classes did nor require use of my laptop. Even so, I noticed i was getting small cracks on the hinges. I figured it was paint or something coming off, so I didnt bother to call Sager up. During that year, I maybe closed the screen three times a week max.

Im so upset I didnt call. My sophomore year here, Ive had to lug my laptop to school maybe three times a week to do some solid modeling work. My laptop has since gotten proggressively worse. The right hinge has completely cracked despite me my greatest efforts. Worse of all, its now two months past my warranty.

I only have cracks on my hinges. The right one is completely gone, and the left one is getting worse. Im very mechanically inclined, but Ive never taken apart a laptop.

I guess I gotta call up sager and see what happens. This thing was my graduating gift from my old boss. I researched, and he let me pick out what I wanted. I really wish I had gone with a different laptop sometimes.

If I recall the parts were about $30 for the enclosure. Not sure on the hinges. Maybe David will take pity on you and send them out free. Not likely but here's to hoping.