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Is it wise to get the Plus service with 3yr warranty

post #1 of 7
3/9/05 at 5:03pm
Thread Starter 
I know this is probably a stupid question, knowing I am about to pay $2500 for a computer and I should invest in an extended warranty. But given Dell support service, does it really make sense or am I wasting $200 on the service.
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post #2 of 7
3/9/05 at 5:36pm
wasting? interesting terminology.

And I don't know what Dell support you've heard about, but Dell's support is anything but sorry when it comes to getting things replaced.

I have the 3 yr onsite w/ complete care. simply put, you are buy a $2500 "portable" computer with a screen that would run well over $1000 to replace when you break it. Notice I said "when" I've had to replace the DVD, they did 10 minutes of troubleshooting with me, then sent me a new one next day.

But seriously, with the onsite, except when they send an idiot to work on your laptop, a lot of the parts they let you install. Like putting in the mr9800 in my 9100, did that myself, super easy. if you break your LCD, you can easily do that yourself, and it's not usually a problem getting Dell to ship you the part next day with onsite & CC. otherwise, you'd have to PAY to ship the unit back to dell and wait 2 to 3 weeks for them to fix it and ship it back.

everyone has their opinion of warranties, but on an item like this, I'd call you a fool if you didn't get it.

sorry for being blunt, but I would.

enjoy, those look like really nice units
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post #3 of 7
3/9/05 at 5:41pm
Thread Starter 
No, I understand, just trying to reaffrim myself with the warranty. I just hear horror stories about Dell support and wonder if it is worth the potnetial hassle. But hopefully, I can work with Dell support when issues arise.
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post #4 of 7
3/9/05 at 6:43pm
My last compaq x1000 laptop had a 15.4" WSXGA+ screen that cracked. Bought is originally at CompUSA, so took it there for an estimate, and they wanted over $2100 to replace the screen. I'd say it is well worth it getting some type of warranty. Imagine the repair cost for an xps2/9300 with the 17" UXGA screen.
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post #5 of 7
3/9/05 at 6:52pm
Often times they run specials on warranties such as mail-in rebates. I went with the 3 year warranty in small business, got a $130 mail-in rebate, and the small business warranty includes accident damage. Of course this was also on top of the 35% off coupon. Oh yeah!
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post #6 of 7
3/9/05 at 7:11pm
I went with the cheapest one possible, nothing more. 1 Year no accidental, don't really know how covered I am. The $1,400 this laptop cost me was a stretch already, and I decided I'd sacrifice the warranty for a better machine.

I just need to be careful!
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post #7 of 7
3/10/05 at 12:57pm
they do let you upgrade the warranty after the purchase as well, if you decide you'd like it.

as for Dells support, the issues I've seen people having were the techs being sent out having no foreknowledge of the 9100/XPS, so they'd stumble thru taking them apart and such. In those cases, you really need to complain to Dell about how their tech services are not training the people before sending them out, and see if you can get any freebies from dell

But for the 2 or 3 things i've had to call Dell about, they've been much better than I had expected and I'm very glad I went with Dell. Also, for all the supposed horror stories you hear about Dell, consider this: None of the other "gamer" laptop makers has real tech support. Who else has a 'complete care' replacement option? Or "onsite" coverage beyond the 1st year? Any of the others I found that had any kind of extra warranty were always thru third party warranty vendors, so you wouldn't even be dealing with whom you bought the laptop from. At least with Dell you get to yell at Dell when the tech screws up, and Dell is going to do something once you get the boulder rolling
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