Just wanted to let everyone know about a situation that I am currently dealing with with Alienware. It is completely stupid and it has me to the point that I dont think I will ever order from them again. I have an Alienware 51m that I am completeley happy and satisfied with. I purchased it with an Alienware credit card back in August 2004. I decided I wanted to order the matching mouse so on Monday, 3/7/05, using my Alienware credit card that I have already used, I placed the order online for the mouse. OK, if you where to call up newegg or tiger direct, which I have in the past, they will usually ship the same day if you call in the morning on something like a mouse. It is now Thursday, 3/10/05, and after about 4 calls with the same run around, my mouse still has not shipped yet. Today, the person I spoke with in financing said that it should ship today, thats the same thing I have been hearing everytime I have called. At first, they where using the excuse that they had to process my financing. Its a stinkin credit card. If you go to the mall and buy something on a credit card, they run your card and get an approval. They dont say sorry, come back in about 4 days and we will no if it is approved. Not only is it a credit card, its an Alienware credit card. It is absolutely crazy. It should be an instantaneous process when someone places an order with a credit card on whether it is approved or not. It is at every other retailer on the planet, but not Alienware. They have literally taken someone who was happy with their laptop and turned them into someone who will probably never order another item from them again.
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3/10/05 at 12:43pm