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Alienware Has Me Steeming!!!!!! - Page 2

post #21 of 39
3/11/05 at 10:20am
Quote:
Originally Posted by Micro
Hello Aurora....I think we should add a new section here, we can call it the funny section.
I second that idea Micro..this is over a fukin mouse..this is a kid looking for freebees or a outright damn fool
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post #22 of 39
3/11/05 at 1:41pm
I have to stop reading into the title too much.

I expected for someone to say that they received their system DOA or worse.

The only time I will use my AW card again is when I purchase a new system.
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post #23 of 39
3/11/05 at 2:06pm
Ron22lefty,

PM me your account information, I will speak with finance and inquire about the delay in your order.
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post #24 of 39
3/11/05 at 6:06pm
Thread Starter 
[quote=nassaumike]I second that idea Micro..this is over a fukin mouse..this is a kid looking for freebees or a outright damn fool[/QUOTE
First, I am not a kid looking for a freebie. Im a customer expecting to receive good service when I order a product. I challenge anyone out there to find another company that would take 5 days to ship a mouse unless it was out of stock. (I say 5 days, but as of the time of this post it still hasnt shipped) It might only be a mouse but I believe it is indicitive of a larger problem at Alienware. Even though I like my 5500, it will make me think twice before dropping another 3000 on a laptop from a company that takes this long to ship a mouse. Maybe steaming might have been an overstatement, but as of right now, im pretty pissed. Come on, does anyone out there really think it should take this long to ship a mouse.
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post #25 of 39
3/11/05 at 6:29pm
Quote:
Originally Posted by Maklar
Hey I work for American General. No saying we are slow
What took so long for you to get here?
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post #26 of 39
3/11/05 at 6:33pm
next time use a credit card rather than an Alienware card and you won't have this problem
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post #27 of 39
3/11/05 at 6:50pm
Quote:
First, I am not a kid looking for a freebie. Im a customer expecting to receive good service when I order a product. I challenge anyone out there to find another company that would take 5 days to ship a mouse unless it was out of stock. (I say 5 days, but as of the time of this post it still hasnt shipped) It might only be a mouse but I believe it is indicitive of a larger problem at Alienware. Even though I like my 5500, it will make me think twice before dropping another 3000 on a laptop from a company that takes this long to ship a mouse. Maybe steaming might have been an overstatement, but as of right now, im pretty pissed. Come on, does anyone out there really think it should take this long to ship a mouse.
Alienware is not a mail order parts distributor, and they don't sell enough small parts like you ordered to set up a division to handle this type of order. Alienware is very clear about their shipping policies, and even gear shop orders take time for them to process.

The "credit card" is not a revolving credit account, it's a way for Alienware to offer financing for their products to their customers. When you apply for their financing, they send the information to their lender, and it's treated like a loan. The limit is basically to indicate that they've approved you at that time for that amount of purchase. If you use it again in the future, the same procedure is followed, so basically you applied for a loan to buy a mouse.

If you want a mouse overnight, try newegg or tigerdirect, or go to the mall, Office Depot, CompUSA, local computer shop, Best Buy, Circuit City, Office Max, EB Games, or look in any computer magazine for mail order parts warehouses, discount computer parts stores, even Microsoft. You have lots of options rather than working yourself into a froth about Alienware not dropping everything in order to mail you a $45 part.

If you want an Alienware mouse, then you'll have to wait a week to get it, unless of course you apply for a loan to buy it...

I'd suggest you get a real credit card, and a checking account. And you can also learn about wiring money, bank checks and money orders for your pressing purchase requirements.
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post #28 of 39
3/11/05 at 7:08pm
and btw... it's steaming
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post #29 of 39
3/11/05 at 7:35pm
Thread Starter 
Quote:
Originally Posted by Hammerhead
Alienware is not a mail order parts distributor, and they don't sell enough small parts like you ordered to set up a division to handle this type of order. Alienware is very clear about their shipping policies, and even gear shop orders take time for them to process.

The "credit card" is not a revolving credit account, it's a way for Alienware to offer financing for their products to their customers. When you apply for their financing, they send the information to their lender, and it's treated like a loan. The limit is basically to indicate that they've approved you at that time for that amount of purchase. If you use it again in the future, the same procedure is followed, so basically you applied for a loan to buy a mouse.

If you want a mouse overnight, try newegg or tigerdirect, or go to the mall, Office Depot, CompUSA, local computer shop, Best Buy, Circuit City, Office Max, EB Games, or look in any computer magazine for mail order parts warehouses, discount computer parts stores, even Microsoft. You have lots of options rather than working yourself into a froth about Alienware not dropping everything in order to mail you a $45 part.

If you want an Alienware mouse, then you'll have to wait a week to get it, unless of course you apply for a loan to buy it...

I'd suggest you get a real credit card, and a checking account. And you can also learn about wiring money, bank checks and money orders for your pressing purchase requirements.
I guess you cant read hammerhead. I do have other credit cards and a checking account. Alienware advertises their Alienware card as an Alienware credit card and it does show up on my credit report which I just checked recently through equifax as a revolving credit account. If what you are saying is correct, which I highly doubt it, Alienware needs to tell you that you are going through a loan process everytime you use their CREDIT CARD. No one in their right mind would go through a loan process for a 47 dollar mouse. Are you that stupid that you would think I would take out a loan for a 47 dollar mouse if I thought that that was the way they worked. It is advertised as a credit card which should be able to be used just like a Best Buy or any other store type credit card. And do you really believe the crap you put in that post. Do you think it should take anyone 5 days and counting to process an order for a mouse. They are either severely understaffed or their information system needs a complete overhaul. Either way, as a consumer, thats not my problem. I will just choose to take my business elsewhere in the future.
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post #30 of 39
3/11/05 at 8:05pm
Thread Starter 
Convenience
Use your Alienware Credit Card for all of your Alienware purchases.

That was straight from Alinewares web site.
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post #31 of 39
3/11/05 at 8:46pm
Dude, when all is said and done.....

IT'S A MOUSE.......GET OVER IT.

I can understand your anger and frustration, I really can, but...it's just a mouse. All of us on these forums have experienced the finance dept, who if truth be told, couldn't find its collective ass with as flashlight and a mirrored wall.

Do you REALLY need a mouse that badly? Is Home and Garden coming around? And will you lose the cover of the Spring Edition because your mouse isn't matching your keyboard? Because if that's the case, then I have a suggestion for you.

Go to BestBuy or CircuitCity and look for mice....you will find shiny ones, coloured ones, painted ones, laser ones, painted coloured shiny and laser ones, most with balls..., or wonder of wonders, a shiny red bottom!

Even better, using the old crappy mis-matched mouse you have now, goto newegg.com or Xoxide.com and from the comfort of your own home,
USE ANOTHER CREDIT-CARD
to order yourself the mouse of your dreams, availability NOW: Shipping: next business day.

Bottom line, it's a mouse, get over it.
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post #32 of 39
3/11/05 at 9:42pm
Quote:
Originally Posted by redphyve
Dude, when all is said and done.....

IT'S A MOUSE.......GET OVER IT.

I can understand your anger and frustration, I really can, but...it's just a mouse. All of us on these forums have experienced the finance dept, who if truth be told, couldn't find its collective ass with as flashlight and a mirrored wall.

Do you REALLY need a mouse that badly? Is Home and Garden coming around? And will you lose the cover of the Spring Edition because your mouse isn't matching your keyboard? Because if that's the case, then I have a suggestion for you.

Go to BestBuy or CircuitCity and look for mice....you will find shiny ones, coloured ones, painted ones, laser ones, painted coloured shiny and laser ones, most with balls..., or wonder of wonders, a shiny red bottom!

Even better, using the old crappy mis-matched mouse you have now, goto newegg.com or Xoxide.com and from the comfort of your own home,
USE ANOTHER CREDIT-CARD
to order yourself the mouse of your dreams, availability NOW: Shipping: next business day.

Bottom line, it's a mouse, get over it.
there's a meatloaf lover if I ever saw one!
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post #33 of 39
3/11/05 at 9:50pm
Thread Starter 
redphyve, its not about the mouse if you dont get that. I have 10 mice here I can use with my laptop. The fact that I dont have the conspiracy blue mouse to match my laptop is not why I posted in this forum. Its about the fact that todays business day is over, that makes it 5 full days and the mouse still hasnt even been shipped yet. Thats what gets me frustrated. Alienware should let it be known on their website that if you purchase anything with their Alienware credit card its going to take atleast a week to proccess the order. I never would have ordered from them using my Alienware credit card if I would have know this to be the case. I would have used one of my other credit cards or debit card or check by phone, whatever, to purchase the mouse. I was foolish enough to buy into Alienwares "Use our card for all of your Alienware purchases" crap. So, again, its not about the mouse, its about the business practice. It stinks, and anyone who is considering buying anything with their Alienware credit card other than a system, think twice.
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post #34 of 39
3/11/05 at 10:12pm
Ron

Believe me I get it. It IS everything you say it is...the delays, the run-around, the lack of information, the sense of helplessness.

But what I don't get is your anger over what is after all......the purchase of a mouse.
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post #35 of 39
3/11/05 at 10:17pm
Thread Starter 
Again, I know its just a mouse, but it would be the same run around if it was an external hard drive, a new lcd, a coffee mug, it really doesnt matter what it is i purchased. And like i said, the world is not going to end if I dont get my mouse for a couple of weeks. But I really wish Alienware wouldnt promote a credit card or a gear shop that they dont give a sh*t about supporting. Thats what angers me. And, like I have said, I do love my Alienware laptop, and probably, in a couple of years when I am looking to get a new one, I will probably return to Alienware or atleast still consider them. While their product is awesome, business wise they really need to fix some things. Thats my only point I am trying to make.
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post #36 of 39
3/11/05 at 10:21pm
Point taken...
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post #37 of 39
3/13/05 at 6:19am
Quote:
Originally Posted by ron22lefty
I guess you cant read hammerhead. I do have other credit cards and a checking account. Alienware advertises their Alienware card as an Alienware credit card and it does show up on my credit report which I just checked recently through equifax as a revolving credit account. If what you are saying is correct, which I highly doubt it, Alienware needs to tell you that you are going through a loan process everytime you use their CREDIT CARD. No one in their right mind would go through a loan process for a 47 dollar mouse. Are you that stupid that you would think I would take out a loan for a 47 dollar mouse if I thought that that was the way they worked. It is advertised as a credit card which should be able to be used just like a Best Buy or any other store type credit card. And do you really believe the crap you put in that post. Do you think it should take anyone 5 days and counting to process an order for a mouse. They are either severely understaffed or their information system needs a complete overhaul. Either way, as a consumer, thats not my problem. I will just choose to take my business elsewhere in the future.
You thought wrong, so I'm stupid? I'm not the one with the pinchy sphincter pounding his fists on the table because Alienware won't get me a mouse in a day.

I repeat, Alienware builds computer systems, they aren't a parts warehouse. You want an Alienware branded mouse, you'll have to deal with their procedure.

You want a mouse tomorrow, or yesterday, you'll have to go somewhere else.

Can't you read that?
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post #38 of 39
3/13/05 at 6:22am
Quote:
Originally Posted by ron22lefty
Convenience
Use your Alienware Credit Card for all of your Alienware purchases.

That was straight from Alinewares web site.
It also says they use alien technology from another galaxy.

Seems you were unable to make the purchase with another card, a check or a money order because you're broke. So in fact Alienware allowing you to buy a mouse on their credit is convenient.
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post #39 of 39
3/14/05 at 1:58pm
Thread Starter 
Quote:
Originally Posted by Hammerhead
It also says they use alien technology from another galaxy.

Seems you were unable to make the purchase with another card, a check or a money order because you're broke. So in fact Alienware allowing you to buy a mouse on their credit is convenient.
What a dumb A** you are. If you had a best buy credit card and you where going to go into best buy to purchas a printer or anything that you where going to use a credit card for you mean to tell me you wouldnt use your best buy card. I told you not that it is any of your business that I had other credit cards and a debit card that I could have used. There are reasons people use credit cards besides being broke. I guess you are not smart enough to understand that yet. Its called using someone elses money for 30 days. Its also easier especially when buying electronics to make a dispute if there is something wrong with the product. So, little boy, I can only assume you are a child buy your reactions, learn a little before you start spouting that sh*t out of your mouth. Another crappy practice by alienware. Friday I recieved an email from Alienware congratulating me on the shipment of my order. Well, starting Saturday I began trying to use the Fed Ex tracking number they gave me in the email. Its Monday and there is still no information showing up on the Fed Ex tracking site so I called Fed Ex. They said that the company I ordered from gave me a tracking number but Fed Ex does not have the item in their custody yet. So it hasnt really been shipped yet. Another bad business practice by Alienware.
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