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Wireless Card replacement

post #1 of 5
3/11/05 at 12:42am
Thread Starter 
Tried to get the intell 2200 wireless replaced with the Dell branded to try and resolve the signnificant disconnect issue. This is what dell said:

Thank you for contacting Dell Technical Support.

We appreciate the opportunity to assist you. I understand your concern.
I would like to inform you that the Dell branded card that is refered
in
the forum is the same that is shipped along with the system as intel
manufactures them for Dell specifically, with the inspiron 9200 system
the intel 2200 wireless card is shipped. As far as the issue of the
intermittent connection of the wireless card is concerned I would have
loved to help you however our troubleshooting on Wireless products is
limited to online guides. If you require further troubleshooting,
please
contact phone support at 800-822-8965 for specialist portables wireless
support and a technican would gladly help you out in resolving the
issue.
Following is the procedure to reach Wireless queue:
Select 3 for technical support
3 - support for Dell hardware
3 - portable support
4 - Latitude support
3 - wireless support

I am extremely sorry for the inconvenience caused .


If you require additional help on this issue, please reply to this
e-mail (without modifying the subject line) so we can continue to
assist
in a resolution. If your issue is urgent and requires immediate
assistance, please utilize our 24 hour phone support at 800-822-8965.

Thank you for contacting Dell
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post #2 of 5
3/11/05 at 1:03am
Contact Customer Care, not tech support. I'm waiting for their email response since I can't get thru to chat.
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post #3 of 5
3/11/05 at 1:13am
i've found that the dell tech ticket gets processed quicker than a CSR ticket. With that, you can exploit their inability to talk to each other and place replacement with both.

from the email message, it looks like you just emailed them. the best thing to do is to run the dell diagnostics test to see if you get a failure...if not, then you can say you already ran it so that you won't have to waste time talking to dell about it.

also, i've found that you will invariably have to call or chat in order to get a replacement order processed, as dell likes to at least go through the motions of trying to troubleshoot the problem...

just take into consideration that the vast majority of individuals buying these computers are light user consumers and probably did something in setting it up to make things not work properly...thus CSRs and techs having you go through troubleshooting things first
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post #4 of 5
3/11/05 at 12:24pm
I'm on the phone with Dell Customer Care right now, getting them to replace the Intel PRO/Wireless card with a Dell TrueMobile card. I tried chatting with them to do it, but the chat CSR said they couldn't do that and I would have to call. 22 minutes on hold and I finally got a live CS, who is getting the part # to replace it with (which means they'll probably send me the TM1350.)
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post #5 of 5
3/11/05 at 12:38pm
Woo-hoo! Just got done talking with Customer Care, and he set me up to ship me the Dell TrueMobile 1350 card at no charge to me, sent via next-day air, to replace the Intel PRO/Wireless 2200BG which keeps dropping connections (and has other connection issues. ) When I asked him if Dell wanted me to ship the Intel card back to them in the same box, he said "No, you can just keep it."

Sweet! Not that I need it or anything, but it's always good to have a spare card laying around...!

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