Yeah, most educational institutions have stopped buying from dell because they were terrible with tech support on a large scale. I hope they're better on the small scale, but who knows. Their forums are filled with horror stories though... But, keep in mind that they are a huge company, lol. Personally, I'd rather have a place where there is personal interaction (as in with other people who are in the same boat... not personal as in seein someone, lol). Others see it differently, but I love these forums because of that very thing.